EMM interface initialization failed, status = 334

[acidborn60]

Hello!

I have master server v 7.0.1 (cluster, 2 nodes, win 2003 x64) and media server v7.0.1 (win 2003 x86)

After reboot today i see on application log this error: EMM interface initialization failed, status = 334

Backup not worked.

I try test:

on master server

1.

C:\Program Files\Veritas\NetBackup\bin>nbdb_ping
Database [NBDB] is alive and well on server [NB_NBUcl].

2.

c:\Program Files\Veritas\NetBackup\bin\admincmd>nbemmcmd -getemmserver
NBEMMCMD, Version:7.0.1
Failed to initialize EMM connection.  Verify that network access to the EMM serv
er is available and that the services nbemm and pbx_exchange are running on the
EMM server. (195)
Command did not complete successfully.

on media server

1.

c:\Program Files\Veritas\NetBackup\bin>nbdb_ping
Database [NBDB] is not available.

2.

c:\Program Files\Veritas\NetBackup\bin\admincmd>nbemmcmd -getemmserver
NBEMMCMD, Version:7.0.1
Failed to initialize EMM connection.  Verify that network access to the EMM serv
er is available and that the services nbemm and pbx_exchange are running on the
EMM server. (195)
Command did not complete successfully.

[acidborn60]

C:\Program Files\Veritas\NetBackup\bin\admincmd>bpgetconfig -M nbucl > c:\1\bp.c
onf.nbucl

listing:

SERVER = nbucl
SERVER = nbucl-node2
SERVER = nbucl-node1
SERVER = NBUcl
SERVER = nbums1
KNOWN_MASTER
MASTER_OF_MASTERS

...skipped...

DEFAULT_SNAPSHOT_CACHE
CLUSTER_NAME = NBUcl
ANY_CLUSTER_INTERFACE = NO
EMMSERVER = nbucl
EMMPORT = 1556
EMMORBOPTIONS
REQUIRED_NETWORK
SSOD_CONFIG_SERVER
SANCLIENT = 0
NONBLOCKINGPL = 0
FIREWALL_IN
FIREWALL_OUT
VXDBMS_NB_DATA = S:\NetBackupDB\data
VXDBMS_NBDB_BACKUP_OWNER = YES
VXDBMS_NB_CONF = S:\NetBackupDB\conf
TRUST_SERVER_CLIENT_NAME = NO
BMR_COLLECT_INFO_TIMEOUT = 0
NBRB_REEVAL_PERIOD = 300
NBRB_FORCE_FULL_EVAL = 1800
NBRB_REEVAL_PENDING = 60
NBRB_RETRY_DELAY_AFTER_EMM_ERR = 60
NBRB_MPX_GROUP_UNLOAD_DELAY = 10
NBRB_CLEANUP_OBSOLETE_DBINFO = 60
NBRB_ENABLE_OPTIMIZATIONS = 1
OPEN_NBSL_NBNOS = 0
FSE_PORT = 0
REVERSE_NAME_LOOKUP = ALLOWED

[jyo]

Have you checked if the services nbemm and pbx_exchange  are running?

[Zahid_Haseeb]

See the below post may help you

http://98.129.119.162/connect/forums/emm-interface-initialization-failed-status-334-0

https://www-secure.symantec.com/connect/ja/forums/emm-interface-initialization-failed-status-334

[RiaanBadenhorst]

Are you running on the same node as you were previously, or did it failover after your reboot?

[acidborn60]

Quote: See the below post may help you

Tnx, but i see this topics. No result.

Quote: Are you running on the same node as you were previously, or did it failover after your reboot?

I try running on old node and different node.

from master to media:

c:\Program Files\Veritas\NetBackup\bin\admincmd>bptestbpcd -client nbucl
1 1 1
192.168.24.203:3843 -> 192.168.24.203:1556
192.168.24.203:3847 -> 192.168.24.203:1556
192.168.24.203:3874 -> 192.168.24.203:1556

c:\Program Files\Veritas\NetBackup\bin\admincmd>bptestbpcd -client nbums1
1 1 1
192.168.24.203:3927 -> 192.168.24.207:1556
192.168.24.203:3931 -> 192.168.24.207:1556
192.168.24.203:3957 -> 192.168.24.207:1556

from media to master:

C:\Program Files\Veritas\NetBackup\bin\admincmd>bptestbpcd -client nbucl
1 1 1
192.168.24.207:1403 -> 192.168.24.203:1556
192.168.24.207:1404 -> 192.168.24.203:1556
192.168.24.207:1419 -> 192.168.24.203:1556

[acidborn60]

<blockquote>Have you checked if the services nbemm and pbx_exchange  are running?</blockquote>

in cluster administrator NetBackup Enterprise Media Manager and Symantec Private Branch Exchange running. In task manager i view process nbemm.exe and pbx_exchange.exe