ERR - Client for NFS service is either not installed or not running.

[Alex_de_Souza]

Hello guys, i'm trying to make a GRT backup of AD, but is bringing me the following message in job details:

07/17/2014 10:37:00 - Info nbjm (pid=12272) starting backup job (jobid=3178548) for client sdb-win-dc-1.oi.infra, policy AD-SDB-Oi-INFRA-1, schedule AD-Full

07/17/2014 10:37:00 - estimated 9684597 kbytes needed
07/17/2014 10:37:00 - Info nbjm (pid=12272) started backup (backupid=sdb-win-dc-1.oi.infra_1405604220) job for client sdb-win-dc-1.oi.infra, policy AD-SDB-Oi-INFRA-1, schedule AD-Full on storage unit MDSP_MEDIA_4_DISK
07/17/2014 10:37:00 - started process bpbrm (pid=15629)
07/17/2014 10:37:01 - Info bpbrm (pid=15629) sdb-win-dc-1.oi.infra is the host to backup data from
07/17/2014 10:37:01 - Info bpbrm (pid=15629) reading file list for client
07/17/2014 10:37:01 - Info bpbrm (pid=15629) starting bpbkar on client
07/17/2014 10:37:01 - connecting
07/17/2014 10:37:01 - connected; connect time: 0:00:00
07/17/2014 10:37:02 - Info bpbkar (pid=1856) Backup started
07/17/2014 10:37:02 - Info bpbrm (pid=15629) bptm pid: 15634
07/17/2014 10:37:02 - Info bpbkar (pid=1856) change time comparison:<disabled>
07/17/2014 10:37:02 - Info bpbkar (pid=1856) archive bit processing:<enabled>
07/17/2014 10:37:02 - Info bptm (pid=15634) start
07/17/2014 10:37:02 - Info bptm (pid=15634) using 262144 data buffer size
07/17/2014 10:37:02 - Info bptm (pid=15634) using 30 data buffers
07/17/2014 10:37:02 - Info bptm (pid=15634) start backup
07/17/2014 10:37:05 - Info bptm (pid=15634) backup child process is pid 15647
07/17/2014 10:37:05 - begin writing
07/17/2014 10:38:32 - Error bpbrm (pid=15629) from client sdb-win-dc-1.oi.infra: ERR - Client for NFS service is either not installed or not running.
07/17/2014 10:41:35 - Error bpbrm (pid=15629) from client sdb-win-dc-1.oi.infra: ERR - Error encountered while attempting to get additional files for System State:\
07/17/2014 10:42:52 - Info bptm (pid=15634) waited for full buffer 8122 times, delayed 22623 times
07/17/2014 10:42:55 - Info bptm (pid=15634) EXITING with status 0 <----------
07/17/2014 10:42:55 - Info netbackup-media-4.adm.infra (pid=15634) StorageServer=PureDisk:netbackup-media-4.adm.infra; Report=PDDO Stats (multi-threaded stream used) for (netbackup-media-4.adm.infra): scanned: 8062485 KB, CR sent: 42277 KB, CR sent over FC: 0 KB, dedup: 99.5%, cache hits: 119132 (98.2%)
07/17/2014 10:42:55 - Info bpbrm (pid=15629) validating image for client sdb-win-dc-1.oi.infra
07/17/2014 10:42:55 - Info bpbkar (pid=1856) done. status: 1: the requested operation was partially successful
07/17/2014 10:42:55 - end writing; write time: 0:05:50
the requested operation was partially successful  (1)

Master/Media Serve S.O: Red Hat 5.5

Client: Windows Server 2012

Faithfully follow the documentation symantec but it seems I did something wrong. This environment is new ie windows has never been backed him before 

[Alex_de_Souza]

Guys, I have made no change in the environment and strangely the backup is running on a host of AD. At one point ends with success and others do not.

Job Master/Father:

09/26/2014 14:27:07 - Info nbjm (pid=15704) starting backup job (jobid=3422774) for client sdb-win-dc-2.oi.infra, policy AD-SDB-Oi-INFRA-WIN-DC_TESTE, schedule AD-Full-WIN-DC_1_2
09/26/2014 14:27:07 - Info nbjm (pid=15704) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=3422774, request id:{572E26D6-45A2-11E4-911F-81AAFA48FDE4})
09/26/2014 14:27:07 - requesting resource MDSP_MEDIA_4_DISK
09/26/2014 14:27:07 - requesting resource netbackup-master.adm.infra.NBU_CLIENT.MAXJOBS.sdb-win-dc-2.oi.infra
09/26/2014 14:27:07 - requesting resource netbackup-master.adm.infra.NBU_POLICY.MAXJOBS.AD-SDB-Oi-INFRA-WIN-DC_TESTE
09/26/2014 14:27:07 - granted resource  netbackup-master.adm.infra.NBU_CLIENT.MAXJOBS.sdb-win-dc-2.oi.infra
09/26/2014 14:27:07 - granted resource  netbackup-master.adm.infra.NBU_POLICY.MAXJOBS.AD-SDB-Oi-INFRA-WIN-DC_TESTE
09/26/2014 14:27:07 - granted resource  MediaID=@aaaaB;DiskVolume=PureDiskVolume;DiskPool=MDSP_MEDIA_4_BKP_POOL;Path=PureDiskVolume;StorageServer=netbackup-media-4.adm.infra;MediaServer=netbackup-media-4.adm.infra
09/26/2014 14:27:07 - granted resource  MDSP_MEDIA_4_DISK
09/26/2014 14:27:07 - estimated 0 kbytes needed
09/26/2014 14:27:07 - begin Parent Job
09/26/2014 14:27:07 - begin Snapshot: Start Notify Script
09/26/2014 14:27:08 - Info RUNCMD (pid=17352) started
09/26/2014 14:27:08 - Info RUNCMD (pid=17352) exiting with status: 0
Operation Status: 0
09/26/2014 14:27:08 - end Snapshot: Start Notify Script; elapsed time 0:00:01
09/26/2014 14:27:08 - begin Snapshot: Step By Condition
Operation Status: 0
09/26/2014 14:27:08 - end Snapshot: Step By Condition; elapsed time 0:00:00
09/26/2014 14:27:08 - begin Snapshot: Stream Discovery
Operation Status: 0
09/26/2014 14:27:08 - end Snapshot: Stream Discovery; elapsed time 0:00:00
09/26/2014 14:27:08 - begin Snapshot: Read File List
Operation Status: 0
09/26/2014 14:27:08 - end Snapshot: Read File List; elapsed time 0:00:00
09/26/2014 14:27:08 - begin Snapshot: Create Snapshot
09/26/2014 14:27:08 - started process bpbrm (pid=4528)
09/26/2014 14:28:28 - Info bpbrm (pid=4528) sdb-win-dc-2.oi.infra is the host to backup data from
09/26/2014 14:28:28 - Info bpbrm (pid=4528) reading file list for client
09/26/2014 14:28:28 - Info bpbrm (pid=4528) start bpfis on client
09/26/2014 14:29:08 - Info bpbrm (pid=4528) Starting create snapshot processing
09/26/2014 14:29:50 - Info bpfis (pid=472) Backup started
09/26/2014 14:29:50 - Critical bpbrm (pid=4528) from client sdb-win-dc-2.oi.infra: FTL - process_fs_list() failed, status 71
09/26/2014 14:29:50 - Info bpbrm (pid=4528) INF - BPFIS MESSAGE Routing to stream based backup for windows open file backup case, generating remap directive
09/26/2014 14:29:50 - Info bpfis (pid=472) done. status: 0
09/26/2014 14:29:50 - end Snapshot: Create Snapshot; elapsed time 0:02:42
09/26/2014 14:29:50 - Info bpfis (pid=472) done. status: 0: the requested operation was successfully completed
09/26/2014 14:29:50 - end writing
Operation Status: 0
09/26/2014 14:29:50 - end Parent Job; elapsed time 0:02:43
09/26/2014 14:29:50 - Info nbjm (pid=15704) snapshotid=sdb-win-dc-2.oi.infra_1411752427
09/26/2014 14:29:50 - begin Snapshot: Policy Execution Manager Preprocessed
Operation Status: 0
09/26/2014 14:39:28 - end Snapshot: Policy Execution Manager Preprocessed; elapsed time 0:09:38
09/26/2014 14:39:28 - begin Snapshot: Validate Image
Operation Status: 0
09/26/2014 14:39:28 - end Snapshot: Validate Image; elapsed time 0:00:00
09/26/2014 14:39:28 - begin Snapshot: Delete Snapshot
09/26/2014 14:39:28 - started process bpbrm (pid=4960)
09/26/2014 14:40:32 - Info bpbrm (pid=4960) Starting delete snapshot processing
09/26/2014 14:41:53 - Info bpfis (pid=5144) Backup started
09/26/2014 14:41:53 - Critical bpbrm (pid=4960) from client sdb-win-dc-2.oi.infra: cannot open C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\bpfis.fim.sdb-win-dc-2.oi.infra_1411752427.1.0
09/26/2014 14:41:53 - Info bpfis (pid=5144) done. status: 4207
09/26/2014 14:41:53 - end Snapshot: Delete Snapshot; elapsed time 0:02:25
09/26/2014 14:41:53 - Info bpfis (pid=5144) done. status: 4207: Could not fetch snapshot metadata or state files
09/26/2014 14:41:53 - end writing
Operation Status: 4207
09/26/2014 14:41:53 - begin Snapshot: End Notify Script
09/26/2014 14:41:53 - Info RUNCMD (pid=29673) started
09/26/2014 14:41:53 - Info RUNCMD (pid=29673) exiting with status: 0
Operation Status: 0
09/26/2014 14:41:53 - end Snapshot: End Notify Script; elapsed time 0:00:00
Operation Status: 0
the requested operation was successfully completed  (0)

Job secondary/son

09/26/2014 14:29:50 - Info nbjm (pid=15704) starting backup job (jobid=3422776) for client sdb-win-dc-2.oi.infra, policy AD-SDB-Oi-INFRA-WIN-DC_TESTE, schedule AD-Full-WIN-DC_1_2
09/26/2014 14:29:50 - estimated 0 kbytes needed
09/26/2014 14:29:50 - Info nbjm (pid=15704) started backup (backupid=sdb-win-dc-2.oi.infra_1411752590) job for client sdb-win-dc-2.oi.infra, policy AD-SDB-Oi-INFRA-WIN-DC_TESTE, schedule AD-Full-WIN-DC_1_2 on storage unit MDSP_MEDIA_4_DISK
09/26/2014 14:29:51 - started process bpbrm (pid=4608)
09/26/2014 14:30:15 - Info bpbrm (pid=4608) sdb-win-dc-2.oi.infra is the host to backup data from
09/26/2014 14:30:15 - Info bpbrm (pid=4608) reading file list for client
09/26/2014 14:30:53 - connecting
09/26/2014 14:32:10 - Info bpbrm (pid=4608) starting bpbkar on client
09/26/2014 14:32:10 - connected; connect time: 0:00:00
09/26/2014 14:32:11 - Info bpbkar (pid=4612) Backup started
09/26/2014 14:32:11 - Info bpbrm (pid=4608) bptm pid: 4741
09/26/2014 14:32:11 - Info bpbkar (pid=4612) change time comparison:<disabled>
09/26/2014 14:32:11 - Info bpbkar (pid=4612) archive bit processing:<enabled>
09/26/2014 14:32:11 - Info bptm (pid=4741) start
09/26/2014 14:32:11 - Info bptm (pid=4741) using 262144 data buffer size
09/26/2014 14:32:11 - Info bptm (pid=4741) using 30 data buffers
09/26/2014 14:32:12 - Info bptm (pid=4741) start backup
09/26/2014 14:32:14 - Info bptm (pid=4741) backup child process is pid 4754
09/26/2014 14:32:14 - begin writing
09/26/2014 14:37:02 - Info bpbrm (pid=4608) from client sdb-win-dc-2.oi.infra: TRV - Starting granular backup processing for (System State\Active Directory). This may take a while... 
09/26/2014 14:37:09 - Info bpbrm (pid=4608) from client sdb-win-dc-2.oi.infra: TRV - Successfully finished granular backup processing for (System State\Active Directory). 
09/26/2014 14:38:52 - Info bptm (pid=4741) waited for full buffer 9733 times, delayed 25945 times
09/26/2014 14:38:55 - Info bptm (pid=4741) EXITING with status 0 <----------
09/26/2014 14:38:55 - Info netbackup-media-4.adm.infra (pid=4741) StorageServer=PureDisk:netbackup-media-4.adm.infra; Report=PDDO Stats (multi-threaded stream used) for (netbackup-media-4.adm.infra): scanned: 8250437 KB, CR sent: 29250 KB, CR sent over FC: 0 KB, dedup: 99.6%, cache disabled
09/26/2014 14:38:55 - Info bpbrm (pid=4608) validating image for client sdb-win-dc-2.oi.infra
09/26/2014 14:39:28 - Info bpbkar (pid=4612) done. status: 0: the requested operation was successfully completed
09/26/2014 14:39:28 - end writing; write time: 0:07:14
the requested operation was successfully completed  (0)

[RiaanBadenhorst]

Hi Alex,

That is strange. What is in the file list?

[Alex_de_Souza]

System State:\

[RiaanBadenhorst]

USE ALL LOCAL DRIVES

[Mark_Solutions]

Or at the very least Shadow Copy Components .. System State is for Windows 2000 and earlier...

[RiaanBadenhorst]

ALL LOCAL DRIVERS or ALL LOCAL DRIVES?

It ok to have ALL LOCAL DRIVES

[Alex_de_Souza]

Guys, there was a mistake as the file list was ALL LOCAL DRIVES. No change was made and the backup is running, now I got this doubt in my head, which made the backup work on linux servers?

[Alex_de_Souza]

I already fix