ERR - Error encountered while attempting to get additional files for System State:\

[adminshos]

we are getting below error on windows OS, could anyone please help.

ERR - Error encountered while attempting to get additional files for System State:\

Thanks & Regards

Shoeb Shabibi

[Marianne]

Which Windows OS?

Please tell us exact Windows version as well as NBU version (including patch level).
System in a cluster?

There are a number of TechNotes as well as discussions in this forum about this topic, but the fixes are relevant to Windows and NBU versions.

Some TN's: 

http://www.symantec.com/docs/TECH77741

http://www.symantec.com/docs/TECH140077

http://www.symantec.com/docs/HOWTO60973

http://www.symantec.com/docs/TECH144975

[RamNagalla]

hi ,

Please provide the bpbkar log with Verbose 5 along with the version details.. 

[adminshos]

Thanks Marianne,

It's Windows 2008 R2 SP1 and Symantec 7.1.0.3.

it's standalone server, most of system are VM.

Kind Regards

Shoeb

[Marianne]

Have you had a look at any of the TNs mentioned above?

Please post bpbkar log as per Nagalla's request above. Level 0 log should be fine.

[adminshos]

Hi Marianne,

i looked in above help but no luck, below is detailed log for this error.

11/26/2012 21:30:00 - Info nbjm (pid=11167) starting backup job (jobid=11003693) for client clientname, policy clientname, schedule Diff_Incl
11/26/2012 21:30:00 - Info nbjm (pid=11167) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=11003693, request id:{55128542-37E2-11E2-9B63-00144FBA36E8})
11/26/2012 21:30:00 - requesting resource staging_two_weeks1
11/26/2012 21:30:00 - requesting resource masterserver.NBU_CLIENT.MAXJOBS.clientname
11/26/2012 21:30:00 - requesting resource masterserver.NBU_POLICY.MAXJOBS.clientname
11/26/2012 21:30:04 - granted resource  masterserver.NBU_CLIENT.MAXJOBS.clientname
11/26/2012 21:30:04 - granted resource  masterserver.NBU_POLICY.MAXJOBS.clientname
11/26/2012 21:30:04 - granted resource  MediaID=@aaaa4;Path=/staging_two_weeks1;MediaServer=masterserver
11/26/2012 21:30:04 - granted resource  staging_two_weeks1
11/26/2012 21:30:24 - estimated 14154148 kbytes needed
11/26/2012 21:30:24 - Info nbjm (pid=11167) started backup job for client clientname, policy clientname, schedule Diff_Incl on storage unit staging_two_weeks1
11/26/2012 21:30:25 - started process bpbrm (pid=21348)
11/26/2012 21:31:07 - Info bpbrm (pid=21348) clientname is the host to backup data from
11/26/2012 21:31:08 - Info bpbrm (pid=21348) reading file list from client
11/26/2012 21:31:08 - connecting
11/26/2012 21:31:29 - Info bpbrm (pid=21348) starting bpbkar on client
11/26/2012 21:31:29 - connected; connect time: 0:00:00
11/26/2012 21:31:30 - Info bpbkar (pid=5612) Backup started
11/26/2012 21:31:30 - Info bpbrm (pid=21348) bptm pid: 23167
11/26/2012 21:31:31 - Info bptm (pid=23167) start
11/26/2012 21:31:34 - Info bptm (pid=23167) using 1048576 data buffer size
11/26/2012 21:31:34 - Info bptm (pid=23167) setting receive network buffer to 262144 bytes
11/26/2012 21:31:34 - Info bptm (pid=23167) using 64 data buffers
11/26/2012 21:31:36 - Info bptm (pid=23167) start backup
11/26/2012 21:31:37 - Info bptm (pid=23167) backup child process is pid 23265
11/26/2012 21:31:37 - begin writing
11/26/2012 21:35:15 - Error bpbrm (pid=21348) from client clientname: ERR - Error encountered while attempting to get additional files for System State:\
11/26/2012 21:45:30 - Info bptm (pid=23167) waited for full buffer 10644 times, delayed 50203 times
11/26/2012 21:45:34 - Info bptm (pid=23167) EXITING with status 0 <----------
11/26/2012 21:45:34 - Info bpbrm (pid=21348) validating image for client clientname
11/26/2012 21:45:35 - Info bpbkar (pid=5612) done. status: 1: the requested operation was partially successful
11/26/2012 21:45:35 - end writing; write time: 0:13:58
the requested operation was partially successful  (1)

Thanks

Shoeb

[Marianne]

Please rename client's bpbkar log to bpbkar.txt and upload as File attachment.

[adminshos]

file has been attached.

Thanks & Regards

Shoeb

[Marianne · Accepted solution]

Errors seen in log:

unable to find first file: 'Shadow Copy Components:\System Service\Background Intelligent Transfer Service\' 
INF - file System State:\Automated System Recovery\BCD\BCD skipped 
 ERR - Error encountered while attempting to get additional files for System State:\  
 INF - Enabling volume snapshots for (System State:), please wait... 
 INF -   Adding Volume System State:\  
 INF - Unable to snapshot volume (Invalid source volume): System State:\ 

Suggestions:

1. Use Windows backup utility to backup System State to local disk.
   Tell us what the result is.
2. Split your backup into multiple data streams (select 'allow multiple data streams' in policy attributes.
   This way backup of other drive letters on this server will (should?) go through. Please only make this change before full backup is due to prevent Incr backup from running as Full.

[Mark_Solutions]

I have seen a similar situation when a server has been built from the OEM DVD

If i remember correctly you just need to assign the recovery drive a drive letter under disk management so that VSS can get a handle on it - just be careful that you dont delete anything from it!

Hope this helps