07-06-2007 08:08 AM
We are experiencing intermittent problems with backups failing on the first storage group on several of our exchange servers. All the servers are in a single backup policy called EXCHANGE, which is configured for Exchange backups of the Microsoft Information Store. Below is the error we are seeing.
Error bpbrm(pid=3304) from client <server name>: ERR - failure reading file: Microsoft Information Store:\SG1\SG1DB1 (BEDS 0xFFFFFEA9: 0xa000fea9 (2684419753)
The backups run great for several days, then for whatever reason start failing on the frist storage group. If we re-run the jobs sometimes it give give the same error and other times it will run successfully. There doesn't appear to be any consistancy in when it works and when it doesn't.
We are a Windows shop running Netbackup 6.0 MP4 Master/Media servers and clients. All e-mail servers are MS Exchange 2003 SP1.
We have found Symantec Technote 278295 (http://seer.entsupport.symantec.com/docs/278295.htm), but aren't seeing any of the 217 Event ID's described in the article. Also, the Ese.dll referenced in the Microsoft KB article (linked in the document) is an older version than we are running on our servers.
Has anyone come across this issue and had any luck resolving it?
07-06-2007 10:57 AM
This issue appears to be a Microsoft/Exchange issue specific to SP1 not NetBackup. Service Pack 2 for Exchange 2003 is available, I would consider bringing the Exchange up to SP2 to see if that resolves the issue. You can download it here...
http://www.microsoft.com/technet/prodtechnol/exchange/downloads/2003/sp2/download.mspx
Message Edited by agolia on 07-06-200711:02 AM
07-06-2007 11:46 AM
07-06-2007 11:54 AM
07-08-2007 09:41 PM
08-03-2007 02:35 PM
08-05-2007 04:51 AM