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Error 25

robertoaxity
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Hi, after restarting the netbackup services on the master and media server, I have many backups failing with error 25:

26-12-2022 22:02:09 - Error bptm (pid=309200) nbjm_media_request() failed: 25, cannot continue with copy 1
26-12-2022 22:02:09 - Error bptm (pid=309200) INF - cannot connect on socket (25), cannot continue with copy 1
26-12-2022 22:02:10 - Info bptm (pid=309200) EXITING with status 25 <----------
26-12-2022 22:02:11 - end writing
26-12-2022 22:02:12 - Info dbclient (pid=32484) done. status: 25: cannot connect on socket
cannot connect on socket  (25)

This affects many clients, I have more than 70 backups failing.

Please help me as I don't know what to do.

Thank you very much

1 ACCEPTED SOLUTION

Accepted Solutions

robertoaxity
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Hello

In the end I found this technote, stopped the netbackup and pbx processes, applied the eeb and then turned on the pbx process and then netbackup.

https://www.veritas.com/support/es_ES/downloads/update.UPD471508

So far I have not had error 25 again.

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9 REPLIES 9

Hamza_H
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Hi, this looks like a problem on the master server,

please indicate, netbackup version, os type and version of the master server.

also, check nbcertcmd command on the master server.

nbcertcmd -ping

if it returns an error, then you have to follow this :

https://www.veritas.com/support/en_US/article.100044601

 

Hamza_H
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also check if you have any partition that is full on the master server.

robertoaxity
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Hello,

Version is 8.3.0.2

Red Hat Enterprise Linux Server release 6.10

./nbcertcmd -ping
Fetched data = 1672147683387.

locale
LANG=es_ES.UTF-8
LC_CTYPE="es_ES.UTF-8"
LC_NUMERIC="es_ES.UTF-8"
LC_TIME="es_ES.UTF-8"
LC_COLLATE="es_ES.UTF-8"
LC_MONETARY="es_ES.UTF-8"
LC_MESSAGES="es_ES.UTF-8"
LC_PAPER="es_ES.UTF-8"
LC_NAME="es_ES.UTF-8"
LC_ADDRESS="es_ES.UTF-8"
LC_TELEPHONE="es_ES.UTF-8"
LC_MEASUREMENT="es_ES.UTF-8"
LC_IDENTIFICATION="es_ES.UTF-8"
LC_ALL=

 

Regards

robertoaxity
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Hello

I dont have filesystem full

df -h
Filesystem Size Used Avail Use% Mounted on
/dev/sda2 5,4G 2,8G 2,4G 55% /
tmpfs 7,8G 0 7,8G 0% /dev/shm
/dev/sda1 477M 74M 378M 17% /boot
/dev/sda3 3,8G 1,8G 1,9G 49% /home
/dev/sda5 3,8G 8,0M 3,6G 1% /tmp
/dev/sdb1 493G 294G 174G 63% /usr
/dev/sda6 3,8G 2,7G 961M 74% /var
/dev/sdd1 50G 93M 47G 1% /respaldo

Regards

Hamza_H
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How many media servers do you have? do you have the same error on all of them or some of backup jobs work fine?

I took another look on the log you shared , it was bptm who reported the error, in this case, it may be the media server that causing the failure, 

run these commands on the media server

df -h

bptestnetconn -frapv -s

bpclntcmd -pn -verbose

bpps ( if media is linux, run bpps -x)

nbcertcmd -ping

 

robertoaxity
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I have 3 media, and only appiance 5240 are failing with job code status 25.

Filesystem Size Used Avail Use% Mounted on
/dev/mapper/system-root 90G 25G 61G 29% /
devtmpfs 63G 0 63G 0% /dev
tmpfs 63G 0 63G 0% /dev/shm
tmpfs 63G 4.0G 59G 7% /run
tmpfs 63G 0 63G 0% /sys/fs/cgroup
/dev/sdd1 477M 61M 388M 14% /boot
/dev/mapper/systemlog-log 512G 50G 438G 11% /log
/dev/mapper/system-inst 49G 7.1G 40G 16% /inst
/dev/mapper/system-rep 241G 11G 218G 5% /repository
tmpfs 4.0K 0 4.0K 0% /dev/vx
/dev/vx/dsk/nbuapp/pdcatvol 500G 7.0G 490G 2% /msdp/cat
/dev/vx/dsk/nbuapp/cfgvol 100G 6.0G 94G 6% /config
/dev/vx/dsk/nbuapp/1pdvol 48T 20T 28T 42% /msdp/data/dp1/1pdvol
/dev/vx/dsk/nbuapp/pdvol 28T 18T 9.2T 67% /msdp/data/dp1/pdvol
/dev/vx/dsk/nbuapp/ntvol 100G 73M 100G 1% /log/netbackup/track
tmpfs 13G 0 13G 0% /run/user/0
tmpfs 13G 0 13G 0% /run/user/888

bptestnetconn -frapv -s (funciona correcto)

bpclntcmd -pn -verbose (entrega la información correcta)

bpps -x

root 228924 1 0 10:23 ? 00:00:00 /usr/openv/netbackup/bin/private/nbatd -c /usr/openv/var/global/vxss/eab/data
root 228992 1 3 10:23 ? 00:22:38 /usr/openv/netbackup/bin/vnetd -proxy inbound_proxy -number 0
root 228993 1 0 10:23 ? 00:00:02 /usr/openv/netbackup/bin/vnetd -proxy http_tunnel -number 0
root 228994 1 11 10:23 ? 01:13:31 /usr/openv/netbackup/bin/vnetd -proxy outbound_proxy -number 0
root 229076 1 0 10:23 ? 00:00:33 /usr/openv/netbackup/bin/vnetd -standalone
root 229079 1 0 10:23 ? 00:00:35 /usr/openv/netbackup/bin/bpcd -standalone
root 229151 1 0 10:23 ? 00:00:02 /usr/openv/netbackup/bin/nbdisco
root 229613 1 0 10:23 ? 00:02:07 /usr/openv/pdde/pdcr/bin/spad
root 229862 1 99 10:24 ? 13:57:51 /usr/openv/pdde/pdcr/bin/spoold
root 231027 1 0 10:27 ? 00:00:05 /usr/openv/netbackup/bin/nbrmms
root 231099 1 0 10:27 ? 00:01:41 /usr/openv/netbackup/bin/nbsl
root 231199 1 0 10:27 ? 00:00:02 /usr/openv/netbackup/bin/nbcssc -a NetBackup
root 231229 1 0 10:27 ? 00:00:02 /usr/openv/netbackup/bin/nbsvcmon

MM Processes
------------
root 230984 1 0 10:27 ? 00:00:01 /usr/openv/volmgr/bin/ltid
root 230991 1 0 10:27 ? 00:00:01 vmd
root 231388 230984 0 10:27 ? 00:00:00 tldd
root 231392 230984 0 10:27 ? 00:00:00 avrd
root 231401 1 0 10:27 ? 00:00:00 tldcd


Shared Veritas Processes
-------------------------
root 228822 1 0 10:23 ? 00:01:00 /opt/VRTSpbx/bin/pbx_exchange

nbcertcmd -ping
Fetched data = 1672187436051.

Regards

robertoaxity
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in the bptm log in media server i have the next error:

<16> initializeJmComm: RequestInitialResources : failed to initialize ORB: [BAD_PARAM]. Verify PBX is running and caller has permissions to connect to PBX. See PBX logs for details

21:40:51.942 [272830] <8> vnet_check_user_certificate: [vnet_vxss_helper.c:4096] vnet_get_user_credential_path failed 35 0x23
21:40:52.460 [272830] <8> vnet_check_user_certificate: [vnet_vxss_helper.c:4096] vnet_get_user_credential_path failed 35 0x23
21:40:55.300 [283490] <2> job_disconnect: Failed to send request
21:40:55.300 [283490] <2> vnet_proxy_get_logs: fstat(1) failed: 9

Regards

Hamza_H
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Could you share bp.conf content from master and media?

robertoaxity
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Hello

In the end I found this technote, stopped the netbackup and pbx processes, applied the eeb and then turned on the pbx process and then netbackup.

https://www.veritas.com/support/es_ES/downloads/update.UPD471508

So far I have not had error 25 again.