Exchange GRT backups fail with Status 10 (Allocation Failed) over FT

[Titus_Bandugula]

Hello All,

The exchange GRT backups fail with Status 10 (Allocation failed) over FT.

03/10/2014 14:51:43 - Info nbjm (pid=1509) starting backup job (jobid=1911948) for client XXX, policy Exchange_DB_2010_Manual, schedule Full_Windows_Exchange_Information_Store_DR

03/10/2014 14:51:44 - estimated 0 kbytes needed

03/10/2014 14:51:44 - Info nbjm (pid=1509) started backup (backupid=XXX_1394452303) job for client WTHEMXND03, policy Exchange_DB_2010_Manual, schedule Full_Windows_Exchange_Information_Store_DR on storage unit stu_adv_bthpat5p07

03/10/2014 14:51:45 - started process bpbrm (pid=29251)

03/10/2014 14:51:47 - Info bpbrm (pid=29251) XXX is the host to backup data from

03/10/2014 14:51:47 - Info bpbrm (pid=29251) reading file list from client

03/10/2014 14:51:48 - connecting

03/10/2014 14:51:49 - Info bpbrm (pid=29251) starting bpbkar on client

03/10/2014 14:51:49 - connected; connect time: 0:00:00

03/10/2014 14:52:04 - Info bpbkar (pid=10364) Backup started

03/10/2014 14:52:04 - Info bpbrm (pid=29251) bptm pid: 29257

03/10/2014 14:52:05 - Info bptm (pid=29257) start

03/10/2014 14:52:05 - Info bptm (pid=29257) using 262144 data buffer size

03/10/2014 14:52:05 - Info bptm (pid=29257) using 16 data buffers

03/10/2014 14:52:05 - Info bptm (pid=29257) USING 262144 data buffer size for FT

03/10/2014 14:52:06 - Info bptm (pid=29257) start backup

03/10/2014 14:52:06 - Opening Fibre Transport connection, Backup Id: XXX_1394452303

03/10/2014 14:52:07 - begin writing

03/10/2014 14:52:09 - Error bptm (pid=29257) media manager terminated by parent process

03/10/2014 14:52:20 - Error bpbrm (pid=29251) could not send server status message

03/10/2014 14:52:20 - Info bpbkar (pid=10364) done. status: 10: allocation failed

03/10/2014 14:52:20 - end writing; write time: 0:00:13

allocation failed  (10)

[Marianne]

Please tell us more about your FT configuration?

Especially about config of Exchange server as well as storage unit stu_adv_bthpat5p07...

[Titus_Bandugula]

We are using Netbackup Appliances 5520

In order to configure GRT, I had changed the logon type of the Netbackup Client and Legacy Network services to use a Domain service account.

Since then the GRT backup and non-GRT backups fail when using FT.

[Marianne]

So, backups work when Services run as LocalSystem? Just not GRT?

Have you confirmed that the Domain account has full Local Admin rights on Exchange server?

[Titus_Bandugula]

Hello Marianne,

I have confirmed that the Domain Service Account has FULL LOCAL ADMIN rights on the exchange nodes.

All backups fail with allocation errors (Status10) when started over FT while using the Service Account as the logon type for the Netbackup Client Services and Legacy Network Services.

[Marianne]

Please log a Support call with Symantec.

[ontherocks]

Hi Titus,

Please follow the link and check if you have the required permissions on the service account.

Only Full Local Admin Rights on the exchange node is not sufficient.

[ontherocks]

Sorry forgot to include link :-

http://www.symantec.com/business/support/index?page=content&id=TECH187446

[Titus_Bandugula]

Hello All,

The service account has all the rights as per the technote : - 187446. The backups still fail with Status 10 (Allocation failed)

[Titus_Bandugula · Accepted solution]

Hello All,

The backup completed successfully over FT. (Exchange GRT, non-GRT and FS backups)

I have changed the logon type of all the Netbackup services (Client Service,Legacy Client Service, Legacy Network Service, prozy service and SAN Client Fibre transport service) to start using the Service Account.

This resolved the issue.

Thanks Marianne and ON THE ROCKS for all the help !!