07-11-2011 07:32 AM
Hi Everyone,
I have exchange 2010 in my environament.
I have to take the backup of Information store.
I have selected following while creating policy.
Type MS- Exchange Server.
snapshot enable. (do i need to select any DAG)
GRT disabled. (as i am taking backup on tape)
backup selection information Store.
Can any one help me out in this issue.
when i am running backup in job monitor client is showing as AJVADAG instead of AJVAMAIL1
Thanks & Regards,
Vamsi Krishna
Solved! Go to Solution.
07-17-2011 03:13 PM
Thank you all,
For your valuble time and your expertise.
The issue has been solved.
The problem is giving an entry in Distributed applications under Host Properties of Master Server.
Here are the steps followed.
1. Configure the Master Server\Host Properties\Distributed Application with below entries
DAG and Mailbox server
DAG and CAS node
2.Edit the HOST files on the Master Server, Exchange 2010 mailbox node and CAS NODE as instructed.
ipaddress hostname FQDN
192.x.x.1 master master.nbu.com
192.x.x.2 mailbox1 mailbox1.nbu.com
192.x.x.3 cas1 cas1.nbu.com
192.x.x.4 dag dag.nbu.comUse complete FQDN.
07-11-2011 07:50 AM
Please open this failed job, select the text in the Details tab and post.
Please also post your policy config - from cmd, run
<install-path>\veritas\netbackup\bin\admincmd\bppllist <policy-name> -U
Please also share more info about your Exchange setup - DAG or Standalone server?
Please see 'Backup Selection' guidelines on p. 71 of Exchange Server Admin Guide http://www.symantec.com/docs/TECH127056
Please also let us know which NBU version on Master and Exchange server?
07-11-2011 10:01 PM
Hi,
Please provide the info which Marianne has requested. For DAG backup, the client is always the Virtual DAG name. You have to specify the Mailbox server name in the preferred server list for Database backup source that you select in the policy attribute.
Exchange 2010 works using VSS snapshot method, if its not selected job will fail in 156.
Also note that the Backup selection is always "Exchange_Database_Availability_Groups:\"
Make sure that the Netbackup client services credentials has Exchange Admin access.
Its always recommended that you create bpresolver log directory in the Primary Active Manager (PAM) server of the DAG; so that it could be helpful for troubleshooting any failures.
07-13-2011 12:38 PM
NBU vetrsion of master and media and client are 7.1
host name ajvamail1
virtual dag name ajvadag
any entries to be made in host properties?
find the output of admincmd>./bppllist exch1 -U
7/13/2011 4:31:20 PM - Info nbjm(pid=22210) starting backup job (jobid=107) for client ajvadag, policy exch1, schedule exch1_Weekly_full
7/13/2011 4:31:20 PM - Info bpbrm(pid=20107) ajvadag is the host to restore data
7/13/2011 4:31:20 PM - Info bpbrm(pid=20107) reading file list from client
7/13/2011 4:31:20 PM - Info nbjm(pid=22210) requesting MEDIA_SERVER_ONLY resources from RB for backup job (jobid=107, request id:{4E25A468-AD54-11E0-8D2A-00144FB7B0C4})
7/13/2011 4:31:20 PM - requesting resource Any
7/13/2011 4:31:20 PM - requesting resource ajva5000.NBU_CLIENT.MAXJOBS.ajvadag
7/13/2011 4:31:20 PM - requesting resource ajva5000.NBU_POLICY.MAXJOBS.exch1
7/13/2011 4:31:20 PM - requesting resource EXCHANGE_RESOLVER.ajva5000.exch1.ajvadag
7/13/2011 4:31:20 PM - granted resource ajva5000.NBU_CLIENT.MAXJOBS.ajvadag
7/13/2011 4:31:20 PM - granted resource ajva5000.NBU_POLICY.MAXJOBS.exch1
7/13/2011 4:31:20 PM - granted resource EXCHANGE_RESOLVER.ajva5000.exch1.ajvadag
7/13/2011 4:31:20 PM - estimated 0 Kbytes needed
7/13/2011 4:31:20 PM - begin Parent Job
7/13/2011 4:31:20 PM - begin Unknown Type, Start Notify Script
7/13/2011 4:31:20 PM - Info RUNCMD(pid=20101) started
7/13/2011 4:31:20 PM - Info RUNCMD(pid=20101) exiting with status: 0
Status 0
7/13/2011 4:31:20 PM - end Unknown Type, Start Notify Script; elapsed time: 00:00:00
7/13/2011 4:31:20 PM - begin Unknown Type, Step By Condition
Status 0
7/13/2011 4:31:20 PM - end Unknown Type, Step By Condition; elapsed time: 00:00:00
7/13/2011 4:31:20 PM - begin Unknown Type, Read File List
Status 0
7/13/2011 4:31:20 PM - end Unknown Type, Read File List; elapsed time: 00:00:00
7/13/2011 4:31:20 PM - begin Unknown Type, Resolver Discovery
7/13/2011 4:31:20 PM - started process bpbrm (20107)
7/13/2011 4:31:22 PM - Info bpbrm(pid=20107) client_pid=59688
7/13/2011 4:31:22 PM - Info bpbrm(pid=20107) from client ajvadag: TRV - BPRESOLVER has executed on server (AJVAMAIL1)
7/13/2011 4:31:34 PM - Info bpresolver(pid=59688) done. status: 0
7/13/2011 4:31:34 PM - Info bpresolver(pid=59688) done. status: 0: the requested operation was successfully completed
Status 0
7/13/2011 4:31:34 PM - end Unknown Type, Resolver Discovery; elapsed time: 00:00:14
7/13/2011 4:31:34 PM - begin Unknown Type, Persist Discovery
Status 0
7/13/2011 4:31:34 PM - end Unknown Type, Persist Discovery; elapsed time: 00:00:00
7/13/2011 4:31:34 PM - begin Unknown Type, Policy Execution Manager Preprocessed
Status 39
7/13/2011 4:33:38 PM - end Unknown Type, Policy Execution Manager Preprocessed; elapsed time: 00:02:04
7/13/2011 4:33:38 PM - begin Unknown Type, Stop On Error
Status 0
7/13/2011 4:33:38 PM - end Unknown Type, Stop On Error; elapsed time: 00:00:00
7/13/2011 4:33:38 PM - begin Unknown Type, End Notify Script
7/13/2011 4:33:38 PM - Info RUNCMD(pid=20265) started
7/13/2011 4:33:38 PM - Info RUNCMD(pid=20265) exiting with status: 0
Status 0
7/13/2011 4:33:38 PM - end Unknown Type, End Notify Script; elapsed time: 00:00:00
Status 39
7/13/2011 4:33:38 PM - end Parent Job; elapsed time: 00:02:18
client name mismatch(39)
Child Job – 1
7/13/2011 4:31:34 PM - Info nbjm(pid=22210) starting backup job (jobid=108) for client AJVAMAIL1, policy exch1, schedule exch1_Weekly_full
7/13/2011 4:31:34 PM - Info nbjm(pid=22210) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=108, request id:{56BEFF5C-AD54-11E0-B0F2-00144FB7B0C4})
7/13/2011 4:31:34 PM - requesting resource Any
7/13/2011 4:31:34 PM - requesting resource ajva5000.NBU_CLIENT.MAXJOBS.AJVAMAIL1
7/13/2011 4:31:34 PM - requesting resource ajva5000.NBU_POLICY.MAXJOBS.exch1
7/13/2011 4:31:34 PM - granted resource ajva5000.NBU_CLIENT.MAXJOBS.AJVAMAIL1
7/13/2011 4:31:34 PM - granted resource ajva5000.NBU_POLICY.MAXJOBS.exch1
7/13/2011 4:31:34 PM - granted resource WKLY2
7/13/2011 4:31:34 PM - granted resource HP.ULTRIUM4-SCSI.000
7/13/2011 4:31:34 PM - granted resource ajva5000-hcart-robot-tld-0
7/13/2011 4:31:34 PM - estimated 0 Kbytes needed
7/13/2011 4:31:34 PM - begin Parent Job
7/13/2011 4:31:34 PM - begin Unknown Type, Step By Condition
Status 0
7/13/2011 4:31:34 PM - end Unknown Type, Step By Condition; elapsed time: 00:00:00
7/13/2011 4:31:34 PM - begin Unknown Type, Read File List
Status 0
7/13/2011 4:31:34 PM - end Unknown Type, Read File List; elapsed time: 00:00:00
7/13/2011 4:31:34 PM - begin Unknown Type, Create Snapshot
7/13/2011 4:31:34 PM - started process bpbrm (20113)
7/13/2011 4:31:34 PM - started
7/13/2011 4:31:35 PM - Info bpbrm(pid=20113) AJVAMAIL1 is the host to backup data from
7/13/2011 4:31:36 PM - Info bpbrm(pid=20113) reading file list from client
7/13/2011 4:31:36 PM - Info bpbrm(pid=20113) start bpfis on client
7/13/2011 4:31:36 PM - begin Create Snapshot
7/13/2011 4:31:37 PM - Info bpfis(pid=62988) Backup started
7/13/2011 4:33:27 PM - Info bpfis(pid=62988) done. status: 0
7/13/2011 4:33:27 PM - end Create Snapshot; elapsed time: 00:01:51
7/13/2011 4:33:28 PM - Info bpfis(pid=0) done. status: 0: the requested operation was successfully completed
7/13/2011 4:33:28 PM - end writing
Status 0
7/13/2011 4:33:28 PM - end Unknown Type, Create Snapshot; elapsed time: 00:01:54
7/13/2011 4:33:28 PM - begin Unknown Type, Policy Execution Manager Preprocessed
Status 39
7/13/2011 4:33:29 PM - end Unknown Type, Policy Execution Manager Preprocessed; elapsed time: 00:00:01
7/13/2011 4:33:29 PM - begin Unknown Type, Stop On Error
Status 0
7/13/2011 4:33:29 PM - end Unknown Type, Stop On Error; elapsed time: 00:00:00
7/13/2011 4:33:29 PM - begin Unknown Type, Delete Snapshot On Exit
7/13/2011 4:33:29 PM - begin Unknown Type, Delete Snapshot On Exit
7/13/2011 4:33:29 PM - started process bpbrm (20241)
7/13/2011 4:33:38 PM - end writing
Status 0
7/13/2011 4:33:38 PM - end Unknown Type, Delete Snapshot On Exit; elapsed time: 00:00:09
Status 39
7/13/2011 4:33:38 PM - end Unknown Type, Delete Snapshot On Exit; elapsed time: 00:00:09
client name mismatch(39)
Child Job – 2 (Fails in this job only)
7/13/2011 4:33:28 PM - Info nbjm(pid=22210) starting backup job (jobid=109) for client AJVAMAIL1, policy exch1, schedule exch1_Weekly_full
7/13/2011 4:33:28 PM - Error bpbrm(pid=20230) bpcd on ajvadag exited with status 39: client name mismatch
7/13/2011 4:33:28 PM - Info bpbrm(pid=20230) AJVAMAIL1 is the host to backup data from
7/13/2011 4:33:28 PM - estimated 0 Kbytes needed
7/13/2011 4:33:28 PM - Info nbjm(pid=22210) started backup job for client AJVAMAIL1, policy exch1, schedule exch1_Weekly_full on storage unit ajva5000-hcart-robot-tld-0
7/13/2011 4:33:28 PM - started process bpbrm (20230)
7/13/2011 4:33:29 PM - Error bpbrm(pid=20230) cannot send mail because BPCD on ajvadag exited with status 39: client name mismatch
7/13/2011 4:33:29 PM - Info bpbkar(pid=0) done. status: 39: client name mismatch
7/13/2011 4:33:29 PM - end writing
client name mismatch(39)
7/13/2011 4:31:20 PM - Info nbjm(pid=22210) starting backup job (jobid=107) for client ajvadag, policy exch1, schedule exch1_Weekly_full
7/13/2011 4:31:20 PM - Info bpbrm(pid=20107) ajvadag is the host to restore data
7/13/2011 4:31:20 PM - Info bpbrm(pid=20107) reading file list from client
7/13/2011 4:31:20 PM - Info nbjm(pid=22210) requesting MEDIA_SERVER_ONLY resources from RB for backup job (jobid=107, request id:{4E25A468-AD54-11E0-8D2A-00144FB7B0C4})
7/13/2011 4:31:20 PM - requesting resource Any
7/13/2011 4:31:20 PM - requesting resource ajva5000.NBU_CLIENT.MAXJOBS.ajvadag
7/13/2011 4:31:20 PM - requesting resource ajva5000.NBU_POLICY.MAXJOBS.exch1
7/13/2011 4:31:20 PM - requesting resource EXCHANGE_RESOLVER.ajva5000.exch1.ajvadag
7/13/2011 4:31:20 PM - granted resource ajva5000.NBU_CLIENT.MAXJOBS.ajvadag
7/13/2011 4:31:20 PM - granted resource ajva5000.NBU_POLICY.MAXJOBS.exch1
7/13/2011 4:31:20 PM - granted resource EXCHANGE_RESOLVER.ajva5000.exch1.ajvadag
7/13/2011 4:31:20 PM - estimated 0 Kbytes needed
7/13/2011 4:31:20 PM - begin Parent Job
7/13/2011 4:31:20 PM - begin Unknown Type, Start Notify Script
7/13/2011 4:31:20 PM - Info RUNCMD(pid=20101) started
7/13/2011 4:31:20 PM - Info RUNCMD(pid=20101) exiting with status: 0
Status 0
7/13/2011 4:31:20 PM - end Unknown Type, Start Notify Script; elapsed time: 00:00:00
7/13/2011 4:31:20 PM - begin Unknown Type, Step By Condition
Status 0
7/13/2011 4:31:20 PM - end Unknown Type, Step By Condition; elapsed time: 00:00:00
7/13/2011 4:31:20 PM - begin Unknown Type, Read File List
Status 0
7/13/2011 4:31:20 PM - end Unknown Type, Read File List; elapsed time: 00:00:00
7/13/2011 4:31:20 PM - begin Unknown Type, Resolver Discovery
7/13/2011 4:31:20 PM - started process bpbrm (20107)
7/13/2011 4:31:22 PM - Info bpbrm(pid=20107) client_pid=59688
7/13/2011 4:31:22 PM - Info bpbrm(pid=20107) from client ajvadag: TRV - BPRESOLVER has executed on server (AJVAMAIL1)
7/13/2011 4:31:34 PM - Info bpresolver(pid=59688) done. status: 0
7/13/2011 4:31:34 PM - Info bpresolver(pid=59688) done. status: 0: the requested operation was successfully completed
Status 0
7/13/2011 4:31:34 PM - end Unknown Type, Resolver Discovery; elapsed time: 00:00:14
7/13/2011 4:31:34 PM - begin Unknown Type, Persist Discovery
Status 0
7/13/2011 4:31:34 PM - end Unknown Type, Persist Discovery; elapsed time: 00:00:00
7/13/2011 4:31:34 PM - begin Unknown Type, Policy Execution Manager Preprocessed
Status 39
7/13/2011 4:33:38 PM - end Unknown Type, Policy Execution Manager Preprocessed; elapsed time: 00:02:04
7/13/2011 4:33:38 PM - begin Unknown Type, Stop On Error
Status 0
7/13/2011 4:33:38 PM - end Unknown Type, Stop On Error; elapsed time: 00:00:00
7/13/2011 4:33:38 PM - begin Unknown Type, End Notify Script
7/13/2011 4:33:38 PM - Info RUNCMD(pid=20265) started
7/13/2011 4:33:38 PM - Info RUNCMD(pid=20265) exiting with status: 0
Status 0
7/13/2011 4:33:38 PM - end Unknown Type, End Notify Script; elapsed time: 00:00:00
Status 39
7/13/2011 4:33:38 PM - end Parent Job; elapsed time: 00:02:18
client name mismatch(39)
Child Job – 1
7/13/2011 4:31:34 PM - Info nbjm(pid=22210) starting backup job (jobid=108) for client AJVAMAIL1, policy exch1, schedule exch1_Weekly_full
7/13/2011 4:31:34 PM - Info nbjm(pid=22210) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=108, request id:{56BEFF5C-AD54-11E0-B0F2-00144FB7B0C4})
7/13/2011 4:31:34 PM - requesting resource Any
7/13/2011 4:31:34 PM - requesting resource ajva5000.NBU_CLIENT.MAXJOBS.AJVAMAIL1
7/13/2011 4:31:34 PM - requesting resource ajva5000.NBU_POLICY.MAXJOBS.exch1
7/13/2011 4:31:34 PM - granted resource ajva5000.NBU_CLIENT.MAXJOBS.AJVAMAIL1
7/13/2011 4:31:34 PM - granted resource ajva5000.NBU_POLICY.MAXJOBS.exch1
7/13/2011 4:31:34 PM - granted resource WKLY2
7/13/2011 4:31:34 PM - granted resource HP.ULTRIUM4-SCSI.000
7/13/2011 4:31:34 PM - granted resource ajva5000-hcart-robot-tld-0
7/13/2011 4:31:34 PM - estimated 0 Kbytes needed
7/13/2011 4:31:34 PM - begin Parent Job
7/13/2011 4:31:34 PM - begin Unknown Type, Step By Condition
Status 0
7/13/2011 4:31:34 PM - end Unknown Type, Step By Condition; elapsed time: 00:00:00
7/13/2011 4:31:34 PM - begin Unknown Type, Read File List
Status 0
7/13/2011 4:31:34 PM - end Unknown Type, Read File List; elapsed time: 00:00:00
7/13/2011 4:31:34 PM - begin Unknown Type, Create Snapshot
7/13/2011 4:31:34 PM - started process bpbrm (20113)
7/13/2011 4:31:34 PM - started
7/13/2011 4:31:35 PM - Info bpbrm(pid=20113) AJVAMAIL1 is the host to backup data from
7/13/2011 4:31:36 PM - Info bpbrm(pid=20113) reading file list from client
7/13/2011 4:31:36 PM - Info bpbrm(pid=20113) start bpfis on client
7/13/2011 4:31:36 PM - begin Create Snapshot
7/13/2011 4:31:37 PM - Info bpfis(pid=62988) Backup started
7/13/2011 4:33:27 PM - Info bpfis(pid=62988) done. status: 0
7/13/2011 4:33:27 PM - end Create Snapshot; elapsed time: 00:01:51
7/13/2011 4:33:28 PM - Info bpfis(pid=0) done. status: 0: the requested operation was successfully completed
7/13/2011 4:33:28 PM - end writing
Status 0
7/13/2011 4:33:28 PM - end Unknown Type, Create Snapshot; elapsed time: 00:01:54
7/13/2011 4:33:28 PM - begin Unknown Type, Policy Execution Manager Preprocessed
Status 39
7/13/2011 4:33:29 PM - end Unknown Type, Policy Execution Manager Preprocessed; elapsed time: 00:00:01
7/13/2011 4:33:29 PM - begin Unknown Type, Stop On Error
Status 0
7/13/2011 4:33:29 PM - end Unknown Type, Stop On Error; elapsed time: 00:00:00
7/13/2011 4:33:29 PM - begin Unknown Type, Delete Snapshot On Exit
7/13/2011 4:33:29 PM - begin Unknown Type, Delete Snapshot On Exit
7/13/2011 4:33:29 PM - started process bpbrm (20241)
7/13/2011 4:33:38 PM - end writing
Status 0
7/13/2011 4:33:38 PM - end Unknown Type, Delete Snapshot On Exit; elapsed time: 00:00:09
Status 39
7/13/2011 4:33:38 PM - end Unknown Type, Delete Snapshot On Exit; elapsed time: 00:00:09
client name mismatch(39)
07-13-2011 08:56 PM
Please create bpresolver log directory in AJVAMAIL1 under <install_path>\NetBackup\logs
Initiate the backup and after the failure, attached the bpresolver logs.
Also, add ajvadag in the master server host properties --> client attributes; post the output of the below command under <install_path>\NetBackup\bin\admincmd\
bpclient -client ajvadag -L
07-16-2011 02:53 AM
Do i need to enter CAS server into host properties under clients.
Already added DAG and Exchange server
07-16-2011 09:05 AM
Hi Vamsi
If issue is still same.. Can you try below steps and let me know if it works
In master server host propertise - Distributed applications Mention all of your Exchange servers entries
As informed bby Riz earlier while configuring policy make entried of preferred servers (Active and Passive node) and choose the type of backup copy you want (i.e. Active or passive however microsoft recommends to take passive copy backup of exchange 2010 but still you can choose active copy there is no harm unless you are sure that active copies are healthy)
addition to this regarding VSS make sure they are stable (if no third party writers are used) on all server in exchange Can you also verify the host name entries and host properties as seen in above logs client name is mismatched... .
Do let me know if above helps you.
Cheers
Vaibhav Panchal
07-16-2011 09:32 AM
Host Properties plus ALL required steps are described in this HOWTO TN: http://www.symantec.com/docs/HOWTO41840
Suggestion: Carefully compare your config with this TN. There is also a link to a HOWTO video that you can watch.
Please let us know if this helps.
07-16-2011 10:26 AM
Hi Marianne,
I have compared all the steps in this video earlier.
But still the same status code.
I have followed both the videos of DAG and Information store videos seperately.
(i mean DAG or inforamtion store backup any thing is ok for my environament but both ddnt worked giving the same status code 39).
I haven gave the entryof CAS server in host properties.
let me do this tomorrow and i will get back to you.
Thankyou all for your time.
Vamsi
07-17-2011 03:13 PM
Thank you all,
For your valuble time and your expertise.
The issue has been solved.
The problem is giving an entry in Distributed applications under Host Properties of Master Server.
Here are the steps followed.
1. Configure the Master Server\Host Properties\Distributed Application with below entries
DAG and Mailbox server
DAG and CAS node
2.Edit the HOST files on the Master Server, Exchange 2010 mailbox node and CAS NODE as instructed.
ipaddress hostname FQDN
192.x.x.1 master master.nbu.com
192.x.x.2 mailbox1 mailbox1.nbu.com
192.x.x.3 cas1 cas1.nbu.com
192.x.x.4 dag dag.nbu.comUse complete FQDN.