Exchange Restore Failing MS-Exchange-Server policy restore error(2810)

[Grey_Fox]

Hi All,

While trying to restore Exchange Granular Backup I get this error 

11-Feb-16 12:36:15 PM - Info tar32(pid=0) Restore started           
11-Feb-16 12:36:15 PM - connected; connect time: 0:01:04
11-Feb-16 12:37:44 PM - Info tar32(pid=0) done. status 29          
11-Feb-16 12:37:46 PM - Info tar32(pid=0) done. status: 29          
11-Feb-16 12:37:46 PM - Info tar32(pid=0) done. status: 29: failed trying to exec a command    
11-Feb-16 12:37:46 PM - Error bpbrm(pid=10180) client restore EXIT STATUS 29: failed trying to exec a command  
11-Feb-16 12:37:46 PM - restored image DAG1.ud.edu.sa_1453193061 - (failed trying to exec a command(29)); restore time 0:02:39
11-Feb-16 12:37:52 PM - end Restore; elapsed time: 0:02:48
MS-Exchange-Server policy restore error(2810)

Using Netbackup 7.6 and Exchange 2010

Please help.

Regards,

[Marianne]

The real error is Status 29.

Have a look at the Solution over here:

https://www.veritas.com/community/forums/exchange-2010-dag-restore-fails-error-code-5#comment-453341... 

TN : http://www.veritas.com/docs/000017459 

[Grey_Fox]

Hi Marianne,

Still getting this error

11-Feb-16 1:24:48 PM - Info bprd(pid=9612) Restoring from copy 1 of image created 01/19/16 11:44:21 from policy MS-EXCHANGE 
11-Feb-16 1:24:48 PM - Info bprd(pid=9612) Granular restore has started, this may take a while....    
11-Feb-16 1:24:50 PM - Info bpbrm(pid=11320) UDMAIL.UD.EDU.SA is the host to restore to      
11-Feb-16 1:24:50 PM - Info bpbrm(pid=11320) reading file list for client        
11-Feb-16 1:24:51 PM - connecting
11-Feb-16 1:24:51 PM - Info bpbrm(pid=11320) start nbfsd on client         
11-Feb-16 1:24:52 PM - Info bpbrm(pid=11320) start nbgre on client         
11-Feb-16 1:24:54 PM - Info tar32(pid=0) Restore started           
11-Feb-16 1:24:54 PM - connected; connect time: 0:00:03
11-Feb-16 1:24:56 PM - Info tar32(pid=0) done. status 0          
11-Feb-16 1:24:56 PM - Info tar32(pid=0) done. status: 5          
11-Feb-16 1:24:56 PM - Info tar32(pid=0) done. status: 5: the restore failed to recover the requested files  
11-Feb-16 1:24:56 PM - Error bpbrm(pid=11320) client restore EXIT STATUS 5: the restore failed to recover the requested files
11-Feb-16 1:24:56 PM - restored image DAG1.ud.edu.sa_1453193061 - (the restore failed to recover the requested files(5)); restore time 0:00:10
11-Feb-16 1:24:57 PM - end Restore; elapsed time: 0:00:11
MS-Exchange-Server policy restore error(2810)

[Marianne · Accepted solution]

Can we take a step back and start from the beginning?

Where are you starting the restore from?

What is the destination client?

What is exact NBU patch level on DAG nodes?
There was a bug in some NBU 7.6 version related to GRT restores...

[Grey_Fox]

Thanks Marianne

Can we take a step back and start from the beginning?

Ofcourse

Where are you starting the restore from?

From the Netbackup Master server 7.6.0.3

What is the destination client?

My DAG server

What is exact NBU patch level on DAG nodes?

7.6.0.1

Regards,

[Grey_Fox]

Ok, Just updated the NBU version on both the DAG nodes to 7.6.0.3.

It is restoring fine now.

Regards,

[Marianne]

Which node of the DAG server?

If memory serves me right, the restore should go to the CAS server.

Please ensure that all DAG nodes are configured as per this TN: http://www.veritas.com/docs/000068163  (look at point 4 onwards)

and that all relevant logs exists on all DAG nodes.
bpcd
beds
ncflbc
ncfgre
nbfsd
tar

There may be more - you can find a full list in NBU for Exch Admin Guide.