Failure to upgrade NetBackup 8.0 to 8.1.1

[kyms]

Has anyone run into the following:

My attempts to upgrade NetBackup 8.0 to 8.1.1 are failing with the following error:

Action 14:58:55: MsiUninstallDrivers.
01-11-2019,14:58:55 : DIFXAPP: UninstallDriverPackages()
01-11-2019,14:58:55 : DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.1.
01-11-2019,14:58:55 : DIFXAPP: 'CustomActionData' property 'UI Level' is 3.
01-11-2019,14:58:55 : DIFXAPP: 'CustomActionData' property 'componentId' is {24B4B1C2-B6AD-4690-8455-DB29A706DCE1}.
01-11-2019,14:58:55 : DIFXAPP: 'CustomActionData' property 'flags' is 0xC.
01-11-2019,14:58:55 : DIFXAPP: 'CustomActionData' property 'ProductName' is Veritas NetBackup.
01-11-2019,14:58:55 : DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Veritas Technologies LLC.
01-11-2019,14:58:55 : DIFXAPP: ERROR 0x2 encountered while opening persistent-info key for component '{24B4B1C2-B6AD-4690-8455-DB29A706DCE1}'
01-11-2019,14:58:55 : DIFXAPP: UninstallDriverPackages failed with error 0x2
01-11-2019,14:58:55 : DIFXAPP: RETURN: UninstallDriverPackages() 2 (0x2)
01-11-2019,14:58:55 : CustomAction MsiUninstallDrivers returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
01-11-2019,14:58:55 : Action ended 14:58:55: InstallExecute. Return value 3.
01-11-2019,14:58:55 : Action 14:58:55: Rollback. Rolling back action:

*****

NBSU logs

NBU_emm_config
> "C:\Program Files\Veritas\netbackup\bin\admincmd\nbemmcmd" -getaliases -machinealias -machinetype SERVER -machinename MASTERSERVER

NBEMMCMD, Version: 8.0

Command did not complete successfully.
----------------------------- EXIT STATUS = 191 ----------------------------
---------------------------------- STDERR ----------------------------------
The function returned the following failure status:
invalid EMM argument (191)

*****

> "C:\Program Files\Veritas\netbackup\bin\admincmd\nbemmcmd" -getaliases -machinealias -machinetype MASTER -machinename MASTERSERVER.NETWORK

NBEMMCMD, Version: 8.0

The following aliases were found for the alias: "MASTERSERVER.NETWORK" MASTERSERVER.NETWORK.COM
MASTERSERVER.NETWORK.COM
MASTERSERVER

Command completed successfully.

*****

> "C:\Program Files\Veritas\netbackup\bin\admincmd\nbemmcmd" -listhost

NBEMMCMD, Version: 8.0

The following hosts were found:

server MASTERSERVER
master MASTERSERVER.NETWORK.COM

Command completed successfully.

*****

> "C:\Program Files\Veritas\NetBackup\Bin\admincmd\nbemmcmd" -getemmserver
NBEMMCMD, Version: 8.0
These hosts were found in this domain: MASTERSERVER.NETWORK.COM

Checking with the host "MASTERSERVER.NETWORK.COM"...

Server Type Host Version Host Name EMM Server
MASTER 8.0 MASTERSERVER.NETWORK.COM MASTERSERVER.NETWORK.COM
Command completed successfully.

*****

Also as a test when NetBackup 8.0 was installed without a catalog recovery the upgrade to 8.1.1 ran without any error.

Regards,

kodo

[Michal_Mikulik1]

Hello,

several notes/tips:

MS Install errors are usuallly due to (try also MS forums):

- pending reboots due to MS updates

- insufficient rights (Run As Admin)

- unfinished previous installations

Also I am confused by nbemmcmd -getemmserver output:

"These hosts were found in this domain: ngica0n0001apwx.mi.ds.army.mil".

Looks like incorrect reverse lookup. I recommend to fix this.

Regards

Michal

[quebek]

I found this in regards of the failing component:

https://www.veritas.com/support/en_US/article.100006357

maybe you can add these permission to this registry key?!

Also I did face a lot of issue when I was upgrading from 8.0 to 8.1... related to nbwebscv, nbwebgrp permissions... 

Please download nbdiagutil

https://www.veritas.com/content/support/en_US/article.100039978.html

I found that is doing a lot of the same checks I did develop for my environment... ;) (ca 100 NBU domains)