04-09-2015 07:52 AM
Hello.
I want to install Java Administration Console from \NB_7.0_Win_FA\Addons\x64\JavaInstallFiles\ but I have an error:
Error 1719.The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.
My OS: Windows 7 Enterprise x64 Service Pack 1
Solved! Go to Solution.
04-20-2015 06:14 AM
Hi, Marianne,
My issue was solved with this post: http://www.symantec.com/connect/forums/opscenternetbackup-75-generall-installation-issues-w2k8r2-sp1-error-1719-windows-installer-se#comment-8954851
"There is an issue with the "Windows Update for Windows (KB2670838)"!
Uninstall it and reboot and try again."
04-09-2015 10:02 AM
As suggested in the error you need to reinstall the MSI installer. I have done it many times and it works. Just remember that it requires a reboot.
http://www.microsoft.com/en-us/download/details.aspx?id=8483
04-10-2015 05:31 AM
Thank you, but system requirements for this package are:
And My OS is Windows 7.
04-10-2015 05:49 AM
Bottom line is:
You have a Windows Installer problem.
Have you tried to search Microsoft Support site for latest Windows Installer for Windows 7?
I found the following on Microsoft: http://answers.microsoft.com/en-us/windows/forum/windows_7-system/error-1719-windows-installer-servi...
and the following in https://support.microsoft.com/en-us/kb/315346 :
For support for this issue on Windows 7 and Windows Vista, see Microsoft Knowledge Base article 2642495: Error “The Windows Installer Service Could Not Be Accessed” when installing or updating pr...
04-15-2015 04:35 AM
Hello, Marianne.
Thanks for your reply. I've tried to use all of recomendations that offered in your topics but it hasn't solved my problem.
Can I know if it's possible to install this version of NetBackup to Enterprise Windows 7 x64?
Symantec NetBackup Server
for Microsoft Windows
Version 7.0
December, 2009
04-15-2015 04:47 AM
Yes. Windows 7 Ultimate is perfectly supported. See the OS SCL: http://www.symantec.com/docs/TECH76648
I have a Windows 7 x64 laptop. I have installed NBU 7.0 and in the meantime upgraded without any issues.
Important to check requirements in NBU Installation Guide, e.g. you need to have local admin rights, disable UAC, etc.
Depending on security levels enforced by your AV, you may need to disable this for the installation.
04-20-2015 06:14 AM
Hi, Marianne,
My issue was solved with this post: http://www.symantec.com/connect/forums/opscenternetbackup-75-generall-installation-issues-w2k8r2-sp1-error-1719-windows-installer-se#comment-8954851
"There is an issue with the "Windows Update for Windows (KB2670838)"!
Uninstall it and reboot and try again."