HI
This is basically a hostname resolution issue. Check following things on the sql database server
1. Client recognizes master and media servers. The Master and media servers should be listed in this key:
HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\NetBackup\CurrentVersion\Config\
Keyname = Server
keyType = REG_MULTI_SZ
Value = Hostnames of master and media servers
2. Client should be able to resolve the hostnames to ipaddresses
3. Client should be able to access these ports on the master server (telnet)
13724, 13720, 13782
4. Open a command prompt, and browse to this directory
C:\Program Files\VERITAS\NetBackup\bin
run these commands (Every command will return an output. If it doesn't it means there is a problem):
bpclntcmd -pn
bpclntcmd -hn MasterServerHostname
bpclntcmd -hn MediaServerHostname
bpclntcmd -ip MasterServerIP
bpclntcmd -ip MediaServerIP
Also review this technote.
http://seer.entsupport.symantec.com/docs/278718.htm