NDMP restore is failing with error 5 *(in detailed status error 13 )

[bilbiab]

Hi,

NDMP restore is failing with error as mentined below.

Its netapp data and we are trying to restore to another Netapp filer. Souce and destination clients are authenticating successfully.

If any one of you faced this issue kindly provide me some light to this problem.

8/15/2011 1:55:57 PM - begin Restore

8/15/2011 1:55:59 PM - media H224L4 required

8/15/2011 1:55:59 PM - restoring image innfs013-nb_1307351480

8/15/2011 1:55:59 PM - connecting

8/15/2011 1:55:59 PM - connected; connect time: 00:00:00

8/15/2011 1:55:59 PM - started process bptm (7692)

8/15/2011 1:56:01 PM - requesting resource H224L4

8/15/2011 1:56:02 PM - granted resource H224L4

8/15/2011 1:56:02 PM - granted resource HP.ULTRIUM4-SCSI.007

8/15/2011 1:56:04 PM - started process bptm (7692)

8/15/2011 1:56:04 PM - mounting H224L4

8/15/2011 1:56:47 PM - mounted; mount time: 00:00:43

8/15/2011 1:56:47 PM - positioning H224L4 to file 3

8/15/2011 1:57:13 PM - positioned H224L4; position time: 00:00:26

8/15/2011 1:57:13 PM - begin reading

8/15/2011 1:57:17 PM - Error ndmpagent(pid=9404) ndmp_net_get_host_entry failed           

8/15/2011 1:57:17 PM - Error ndmpagent(pid=9404) NDMP restore failed from path /vol/vol3       

8/15/2011 1:57:20 PM - Error bpbrm(pid=7176) socket read failed, An existing connection was forcibly closed by the remote host.  (10054)

8/15/2011 1:57:20 PM - Error bpbrm(pid=7176) removing rename file N:\Veritas\NetBackup\.rename.7176 on client ba5sbak002 FAILED, status = -2  

8/15/2011 1:57:20 PM - restored image innfs013-nb_1307351480 - (file read failed(13)); restore time 00:01:21

8/15/2011 1:57:20 PM - end Restore; elapsed time: 00:01:23

the restore failed to recover the requested files(5)

8/15/2011 1:57:25 PM - Error bpbrm(pid=7176) client restore EXIT STATUS 13: file read failed     

[Andy_Welburn]

client actually is your other NetApp filer?

Have seen this happen when trying to restore an NDMP backup to a Windows client.

***EDIT***

Also come across the following T/N which states:

"This issue occurs when we don't have sufficient space on the volume on which we are trying to restore the file"

single file re-directed restore for ndmp server fails with error status 5
http://www.symantec.com/business/support/index?page=content&id=TECH147133

[bilbiab]

Hi Andy thanks for the responce. Here client is netapp filer and destination where we are tying to restore the data that is also a netapp filer. On the destination filer we have 1TB free space. Even I tried to restore only a single file instad of the directory, that is also failing immediately with out reading the media.

[Andy_Welburn]

"ndmp_net_get_host_entry failed "

No typos in destination client?

NDMP service running on destination filer?

nbemmcmd -listhosts shows destination client?

nbemmcmd -verify ndmp_client (I presume you checked this already)

[bilbiab]

Yes nbemmcmd -listhosts shows the destination client. Every thing as per my knowledge seems to be ok. 

[Andy_Welburn]

??

[bilbiab]

Yes working we are able to to verify the source and destination client