Need help with Error Code: 261E

[Bashir]

Hi everyone,

I'm getting the following error code on the front display screen of my tape library (Quantum M2500) with a red flashing LED.

Error Code: 261E
Press any button to continue
 

Can anyone tell me what it means and how I can clear it?

I tried inventorying the robot but get the error message below

Inventory failed: Unable to sense robotic device (202)
 

I'm using NetBackup 6.5.3.2 running on Windows 2003 R2

Thanks,

[Andy_Welburn]

 - more of a hardware issue as opposed to NetBackup!

Maybe try here: http://www.quantum.com/ServiceandSupport/SoftwareandDocumentationDownloads/M2500/Index.aspx



***EDIT***

If you look into the pdf M-series user guides that's linked to on the above URL you'll find that in the "Fault Symptom Code (FSC) Dictionary" 261E is

261E     FSC_SERVO_PICK_ACTION_STALLED       The Picker could not get the cartridge to its required position

You'll need to get in there & look for dislodged or broken tapes, upside down tapes (don't laugh, it does happen!) - or there really is a fault with the picker or drive alignment & you'll need to place a call with your hardware support people!

Good luck!

[Bashir]

Thanks for the reply Andy.
I wanted to give this a try before I reached out to Quantum.

My hunch was right and you just confirmed it.

Once again thanks and have a great day.