NetBackup 7.5-Installed NB SERVER, but validated key is corrupt and GUI unoperational

[betsyk]

Hi -

Help!

I installed NetBackup 7.5 for a server on a Lincase PC, and I believed the install went OK.  However, when I ran the server GUI, this GUI said that my server was a 'client' and all of the options were grayed out.  After digging around, I noticed that the key appears to be odd as follows:

root@l3lincase3# ./bpminlicense -list_keys

KEYVALUEXX KEYVALUEXX 0x05000000 0x5228bad7 l3lincase3

root@l3lincase3# ./bpminlicense -verbose

KEYVALUEXX KEYVALUEXX

  file version    = 0x05000000

  time added      = 0x5228bad7 Thu 05 Sep 2013 07:09:43 PM CEST

  hostname        = l3lincase3

  product ID      = 6 NetBackup Enterprise Server

  serial number   = 0

  key version     = 0x05000000

I then tried to delete the key and re-add it to no avail:

root@l3lincase3# ./bpminlicense -delete_keys KEYVALUEXX

root@l3lincase3# ./bpminlicense -list_keys

root@l3lincase3# ./bpminlicense -verbose

No keys to list.

root@l3lincase3# ./bpminlicense -add_keys KEYVALUEXX

root@l3lincase3# ./bpminlicense -list_keys

KEYVALUEXX KEYVALUEXX 0x05000000 0x5228bad7 l3lincase3

The key is also grayed out in the GUI.

What can I do to proceed with this NB server install issue?

I did try to re-install - and got the same result.

thanks!

[Will_Restore]

1) don't post your key on the internet

2) place a call to Symantec Support to get this straightened out

[betsyk]

The license I have is NFR (NOT for Resale) and with that, after several calls and emails - I find that we get 0 technical support.

[Marianne · Accepted solution]

NFR keys are only available to Symantec resellers.

You should be able then to contact your local Symantec SE or reach out for assistance on PartnerNet.

**** EDIT ****

One more thing -

If you have a legally obtained NFR key, you will have a pdf that includes a Customer Number.

That Customer Number entitles you to a number of free Support calls per year.