Netbackup 6.0 GUI freezes

[FreddyA]

Dear All,

I have a problem...

When a Netbackup GUI opens-(jnbSA &),I can only view the details of ONLY one item (say Activity Monitor) and If I click on the other item (Say Host Properties) the GUI feezes.The only option I have is to kill the prossess and restart the GUI all over whenever I want to check the details of another item on the left pane.

We are running the below on a SunOS 5.10 sun4u server with NetBackup 6.0:

# pkgparam VRTSnetbp VERSION
6.0,REV=2006.11.09.18.12
 

# java -version
java version "1.5.0_14"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_14-b03)
Java HotSpot(TM) Server VM (build 1.5.0_14-b03, mixed mode)

Below is the master nbj.conf file

# $Revision: 1.6 $
#***************************************************************************
#* $VRTScprght: Copyright 1993 - 2006 Symantec Corporation, All Rights Reserved $ *
#***************************************************************************

BPJAVA_PORT=13722
VNETD_PORT=13724
NBJAVA_CONNECT_OPTION=1
NBJAVA_CLIENT_PORT_WINDOW=0 0
INSTALL_PATH=/usr/openv/java
INITIAL_MEMORY=36M
MAX_MEMORY=512M
MEM_USE_WARNING=80
FORCE_IPADDR_LOOKUP=0
USE_NBJAUTH_WITH_ENHAUTH=0

"/usr/openv/java/nbj.conf" 16 lines, 480 characters

Does anyone have any suggestions and thanks in advance for the advice!

[Anonymous]

Not enough memory for Java GUI?

There is a performance TECHNOTE for the Java GUI on 6.0>6.5 if this helps

http://www.symantec.com/docs/TECH65866

[Anonymous]

Additonal Debugging information can be found here that might help

http://www.symantec.com/docs/TECH51140

[Will_Restore]

https://www-secure.symantec.com/connect/forums/nb-6-java-gui-admin-console-hang

recommends

  SET INITIAL_MEMORY=128M

[FreddyA]

I have set INITIAL_MEMORY=128M, but still the same.

Below is how it looks

BPJAVA_PORT=13722
VNETD_PORT=13724
NBJAVA_CONNECT_OPTION=1
NBJAVA_CLIENT_PORT_WINDOW=0 0
INSTALL_PATH=/usr/openv/java
INITIAL_MEMORY=128M
MAX_MEMORY=512M
MEM_USE_WARNING=80
FORCE_IPADDR_LOOKUP=0
USE_NBJAUTH_WITH_ENHAUTH=0

[Marianne]

Are you logging on as root or another user?

Check contents of auth.conf.

Please also confirm NBU patch level on master server:

cat /usr/openv/netbackup/version

as well as NBU Java patch level:

grep JAV /usr/openv/pack/pack.summary

Suggestion: Try to load the Windows Java Console (on your Windows install media) on your desktop. I've been doing this for the last 3-4 versions.

[FreddyA]

Thanks for your continue support...

@Marianne

Yes, I am logon as root user...

Below are the printout as requested.

# cat /usr/openv/netbackup/version
HARDWARE SOLARIS
VERSION NetBackup 6.0MP6
RELEASEDATE Fri Feb 15 11:21:19 CST 2008
BUILDNUMBER 20080201b
# grep JAV /usr/openv/pack/pack.summary
NB_CLT_60_6_M installed. +NB_60_6_M +NB_BBS_60_6_M +NB_BMR_60_6_M +NB_JAV_60_6_M
NB_JAV_60_6_M installed. *NB_CLT_60_6_M
# find / -name auth.conf
/usr/openv/java/auth.conf

^C
# cat /usr/openv/java/auth.conf
root ADMIN=ALL JBP=ALL
* ADMIN=JBP JBP=ENDUSER+BU+ARC
#

I am using window desktop with Java ver:1.4.2_06 installed.

I can communicate with all the clients defined on the Hosts properties (ping command) 

Any more idea?

Thanks,

Freddy

[Marianne]

I was actually referring to NetBackup Windows Java Console that you can install from the NetBackup Windows install media. You then run the Java Console from your desktop - not jnbSA on the master server.

[FreddyA]

I am trying to locate the Netbackup Windows Java admin console SW so I can install as per your advice.I will let you know the progress.

Thanks again..

Freddy

[Deepak_G]

JAVA

Java on Windows NT / Intel (NB_JAV_60_6_M.winnt.intel_300495.exe):  http://support.veritas.com/docs/300495

Java on Windows NT IA 64 bit (NB_JAV_60_6_M.winnt.IA64_300494.exe):  http://support.veritas.com/docs/300494

Java on UNIX (NB_JAV_60_6_M_300493.tar):  http://support.veritas.com/docs/300493

[Marianne · Accepted solution]

Deepak, those links are patch downloads - not the install files.

Freddy, if you have the original install cd/dvd set, you will find it on the Windows install media.

Otherwise you can download the Windows install files from https://fileconnect.symantec.com/ . You will need your product serial number on your NBU 6 License Key certificate.

[FreddyA]

@Marianne

Still try to locate the DVD-I am new here that why.

But once I got the DVD I will install and let you know the progress.

@Stuart

Please find the logs I have collected as advice (TECH51140)

Have a look and see if you can locate/pin the problem.

Thank you all,

Happy new (2011)

//Freddy

[FreddyA]

Hello Marianne and the Team...

Happy new year.

I wanna thank you all for your posts and let you know that I managed to install the Windows Java Console on one of the window machine and I can run the NBU 6 GUI from there.

Thanks to all

//FreddyA