Netbackup 6.5.3 Image Cleanup: media open error(83)

[rclegarto]

Hi everyone,

Anyone experienced the Media open error for the Image Cleanup job?

Apparently it seems to be looking for a storage unit that has already been removed. Anyway in order to delete cache details of this storage unit? I checked google but didn't find any at this point.

Thanks in advance...

[fred_]

you could use the command "nbrbutil -dump"
Check if there is something related to your old STU

[rj_nbu · Accepted solution]

run this command on the master server:

/usr/openv/netbackup/bin/admincmd/nbdelete -allvolumes -force

then run a cleanup job

/usr/openv/netbackup/bin/admincmd/bpimage -cleanup -allclients

[rclegarto]

From the sound of the command, its kinda scary.. nbDELETE -ALLVOLUMES -FORCE.. It does not delete all volumes is it?

[rclegarto]

I had given this a try unfortunately, this doesn't help much. Thanks for the post though.

[rclegarto]

I tried the commands you mentioned RJ and it worked. Thanks for the advise. I appreciate it a lot. but, may I ask for one more favor though, Would you help to explain what exactly the commands did so I understand how it got fixed and why the issue is there also in the first place?

[Andy_Welburn]

STATUS CODE 83: Image cleanup jobs fail, reporting status 83.

Just for info, you may want to bookmark the following:

NetBackup Knowledgebase Search

and:

This Technote contains a table for NetBackup's Status Codes, with links to potential resolutions for...

Which, like this forum, are both are invaluable aids in resolving problems ;)

[rj_nbu]

Hi

it purpose is to delete expired fragments from disk volumes. Since the disk storage unit is not there, we use the force switch to cleanup forcefully

here is a technote about the err you got

When the Image cleanup job runs, if a nonexistent UNC path is encountered, the job will end reporting status code 83.
http://seer.entsupport.symantec.com/docs/306695.htm

[MariusD]

Thanks rj_nbu for your post. Was very helpfull. I have same problem like "rclegarto" but with  nbdelete and bp bpimage I have resolve the problem.


Thanks,
Marius D.

[mpjubb]

This resolved the issue for me too.

thanks.