Solved: Netbackup 6.5 installation on Red Hat 5 linux

ITBOY · ‎09-10-2009

Hi Guru,
I m a netbackup beginner. I just received three packages from my vendor to install the netbackup 6.5 on my redhat 5 development server.
( 1 )NetBackup_6.5_LinuxRedhat2.6.tar.gz
( 2 )NetBackup_6.5_ICS_LinuxX86.tar.gz
( 3 )NetBackup_6.5_CLIENTS2.tar.gz

First of all , I install the package 1 and i got the following error message.

"CPI ERROR V-9-0-0 The 'libstdc++-libc6.2-2.so.3' compatibility library must
be installed before you can install the VRTSpbx package. You can install
the 'libstdc++-libc6.2-2.so.3' library by installing the 'compat' RPM, which
you can find on the SuSE OS installation media or on the download section of
the SuSE/Novell Web site.
The following systems do not have this library installed:
localhost
installics log files are saved at /opt/VRTS/install/logs/installics-LBhDYy

The ICS install for VRTSpbx was unsuccessful.
Quitting the NetBackup install.

I tried installing the package 2 using the different terminal and I received the same error message.

Task Menu:

    I) Install/Upgrade a Product C) Configure an Installed Product
    L) License a Product          P) Perform a Pre-Installation Check
    U) Uninstall a Product        D) View a Product Description
    Q) Quit                       ?) Help

Enter a Task: [I,C,L,P,U,D,Q,?] I

Symantec Infrastructure Core Services Installer 5.0

     1) Symantec Private Branch Exchange
     2) Symantec Product Authentication Service
     3) Symantec Product Authorization Service
     b) Back to previous menu

Select a product to install: [1-3,b,q] 1
Enter the system names separated by spaces on which to install PBX: nay

Initial system check:

Checking PBX installation on localhost........................ not installed

Symantec Infrastructure Core Services Installer 5.0

Checking installed rpms on localhost

CPI ERROR V-9-0-0 The 'libstdc++-libc6.2-2.so.3' compatibility library must
be installed before you can install the VRTSpbx package. You can install
the 'libstdc++-libc6.2-2.so.3' library by installing the 'compat' RPM, which
you can find on the SuSE OS installation media or on the download section of
the SuSE/Novell Web site.
The following systems do not have this library installed:
nay
installics log files are saved at /opt/VRTS/install/logs/installics-kxi6WZ

If you want to install, configure or manage another application, type Y to continue...

But I checked on the netbackup 6.5 UNIX installation guide and there is not step to install this " CPI ERROR V-9-0-0 The 'libstdc++-libc6.2-2.so.3' compatibility library " . I believe there is something wrong in my installation. Pls. help to advise.

CRZ · ‎09-10-2009

Error encountered when installing ICS/PBX on Red Hat 5: CPI ERROR -9-0-0 The 'libstdc++-libc6.2-2.so.3' compatibility library must be installed before you can install the VRTSpbx package.
http://support.veritas.com/docs/297795

Short version: you need to install an RPM before you try to install NetBackup. There's some more info in the TechNote if you need it.

View solution in original post

Gerald_W__Gitau · ‎09-10-2009

Search the forums for previous or related solution: Here is one that might interest you;

https://www-secure.symantec.com/connect/forums/netbackup-client-linux-x8664

Andy_Welburn · ‎09-10-2009

an O/S compatibility library that needs installing. Not fully conversant in linux - I would speak to your OS admin to search for & install this.

CRZ · ‎09-10-2009

Error encountered when installing ICS/PBX on Red Hat 5: CPI ERROR -9-0-0 The 'libstdc++-libc6.2-2.so.3' compatibility library must be installed before you can install the VRTSpbx package.
http://support.veritas.com/docs/297795

Short version: you need to install an RPM before you try to install NetBackup. There's some more info in the TechNote if you need it.

ITBOY · ‎09-22-2009

Hi CRZ,
Thx. I managed to install the required the ICS package now. But when I try to install the package " NetBackup_6.5_LinuxRedhat2.6.tar.gz" according to my vendor suggestion, I encounter the following error " NetBackup server software for the linuxR_x86 platform is not on this cdrom." .

Currently the installation server is running on " Linux NBU 2.6.18-92.el5 #1 SMP Tue Apr 29 13:16:15 EDT 2008 x86_64 x86_64 x86_64 GNU/Linux ". I downloaded this package from https://www4.symantec.com/Vrt/vrtcontroller# . I also download "NetBackup_6.5_LinuxIA64.tar.gz" and try install but the same error receive again.

But I can't see any package related to X86 for the redhat linux in this https://www4.symantec.com/Vrt/vrtcontroller# link to install the NBU 6.5 installation.
But i managed to install this " NetBackup_6.5_LinuxRedhat2.6.tar.gz" on i386 machine.
Pls.advise.

ITBOY · ‎09-22-2009

Thx. I managed to install the required the ICS package now. But when I try to install the package " NetBackup_6.5_LinuxRedhat2.6.tar.gz" according to my vendor suggestion, I encounter the following error " NetBackup server software for the linuxR_x86 platform is not on this cdrom." .

Currently the installation server is running on " Linux NBU 2.6.18-92.el5 #1 SMP Tue Apr 29 13:16:15 EDT 2008 x86_64 x86_64 x86_64 GNU/Linux ". I downloaded this package from https://www4.symantec.com/Vrt/vrtcontroller# . I also download "NetBackup_6.5_LinuxIA64.tar.gz" and try install but the same error receive again.

But I can't see any package related to X86 for the redhat linux in this https://www4.symantec.com/Vrt/vrtcontroller# link to install the NBU 6.5 installation.
But i managed to install this " NetBackup_6.5_LinuxRedhat2.6.tar.gz" on i386 machine.
Pls.advise.

CRZ · ‎09-22-2009

You're running on x64, judging by your uname output. You DON'T want the IA-64 package, because that's for Itanium and that's not you. You DO want linuxR_x86, which your error message seems to confirm.

Maybe try redownloading the package your vendor provided? I'm pretty sure what you need is supposed to be in there.

ITBOY · ‎09-22-2009

Hi , I ve tried the related packages in the list given by vendor but seems to be not in the list. Base on the following list, kindly advise which package to try .
I ve tried "NetBackup_6.5_Linux2.4.tar.gz" , " NetBackup_6.5_LinuxIA64.tar.gz " and " NetBackup_6.5_LinuxRedhat2.6.tar.gz " . But I don't see any package related to the X86 for Redhat Linux.
Pls.advise which package should be chosen.

SOFTWARE DOWNLOAD

Veritas NetBackup 6.5

Single File Download

File

Size

NetBackup6.5 CD Content F

4 KB

VOX

Netbackup 6.5 installation on Red Hat 5 linux