Netbackup 7.5 Exchange GRT Restore issue

[jamesrburns]

I have varying (as in the failure can occur at two different points) restore issue with NB 7.5.4 :-

Set up GRT Policy for Exchange 2010 SP2. Had various issues along the way, but thought I now had it working. Pretty sure I have followed all requirements in docs.

GRT Backup of Exchange semingly works fine with no errors, but when trying to browse the mailboxes during item restore attempt, often get "ERROR: Socket open failed" with associated error code 21. That is most common error I am getting.

Somtimes, it gets further and allows me to select mailbox item for restore, but restore fails with this error :-

"failed to recover the requested files" with a "rai error 17"

Have tried reducing Dedup STU fragment size to 5000MB and increasing client timeouts to 180 seconds to no avail.

Windows Server 2008 R2 SP1 being used for NB servers and clients.
 
NB Client Restore log (when it gets that far) :-

10:22:46 08/02/2013: Restore Started

10:23:27 (813.001) Restoring from copy 1 of image created 07/02/2013 16:55:07
10:25:16 (813.001) TAR - \\NBU-EXCH\Microsoft Information Store\Mailbox Database 1496595363\Database
10:25:16 (813.001) (813.001) ERR - unable to create object for restore: \\NBU-EXCH\Microsoft Information Store\Mailbox Database 1496595363\Database\peter piper [ppiper], rai error = 17
10:25:16 (813.001) (813.001) ERR - unable to create object for restore: \\NBU-EXCH\Microsoft Information Store\Mailbox Database 1496595363\Database\peter piper [ppiper]\Top of Information Store, rai error = 17
10:25:16 (813.001) (813.001) ERR - unable to create object for restore: \\NBU-EXCH\Microsoft Information Store\Mailbox Database 1496595363\Database\peter piper [ppiper]\Top of Information Store\Inbox, rai error = 17
10:25:17 (813.001) (813.001) ERR - unable to create object for restore: \\NBU-EXCH\Microsoft Information Store\Mailbox Database 1496595363\Database\peter piper [ppiper]\Top of Information Store\Inbox\This <00000000bdc4b6706a47dc45ba05846ff416a1630700982b3ee3b30f6748a2337ce632f7f0760000004d5d5a0000982b3ee3b30f6748a2337ce632f7f0760000004e22040000>, rai error = 6
10:25:17 (813.001) (813.001) INF - GRE EXITING WITH STATUS = 0
10:25:17 (813.001) (813.001) INF - GRE RESTORED 1 OF 5 FILES SUCCESSFULLY
10:25:17 (813.001) (813.001) INF - GRE KEPT 0 EXISTING FILES
10:25:17 (813.001) (813.001) INF - GRE PARTIALLY RESTORED 0 FILES

10:25:17 (813.001) Status of restore from copy 1 of image created 07/02/2013 16:55:07 = the restore failed to recover the requested files

10:25:17 INF - Server status = 2810
10:25:17 INF - Server status = 5
10:25:17 (813.xxx) INF - Status = MS-Exchange-Server policy restore error.

10:25:18 (812.xxx) INF - Status = the restore failed to recover the requested files.

All user acocunts in AD which have maiboxes are enabled.

Can anyone assist with this please?

[jamesrburns]

Hi,

The only client in the policy is "nbu-exch.nbu.local" (nbu-dc.nbu.local is an AD DC used by another policy).

"nbuserver.nbu.local" is the NB Master

I can forward and reverse DNS ping between both ot these hosts using either FQDN or shortname.

"nbu-dc.nbu.local" is a Windows 2008R2 box running AD and DNS. It is not referenced in the Exchange Policy.

I will look to get these other log files created and sent in as requested.

Regards

[jamesrburns]

Hi,

I attach a .zip of the logs directory on the Master Server. This was immediately after trying restore directly from exchange server BAR Client. (same error ria 17)

bpresolver directory continues to be empty though...

Regards