Netbackup Error

[girish_nair1984]

Dear Friends

I am using Netbackup 7.0.

While doing Robot inventory, I am getting an error : EMM Database Error (Status 196) and The Enterprise Media Manager Server is not responding (Status 25).

The following Daemons has stopped running.

bmrd,nbsvcmon,nbars, spad,nbrb,spoold,nbemm,nbaudit,nbkms.

Kindly advice, how to rectify these error.

Thank You

[girish_nair1984]

Yes, there is space.

I am able to ping onto this server and remote login(putty).

[Marianne]

Please post output of: 

bpps -x

df -h

[girish_nair1984]

After performing the steps mentioned by mph999  it now shows me that DB as alive.

Output of bpps -x

NB Processes
------------
root      4563     1  0 11:55 ?        00:00:00 /usr/openv/db//bin/NB_dbsrv @/us         r/openv/var/global/server.conf @/usr/openv/var/global/databases.conf -hn 7
root      4644     1  0 11:56 ?        00:00:00 /usr/openv/netbackup/bin/vnetd -         standalone
root      4647     1  0 11:56 ?        00:00:00 /usr/openv/netbackup/bin/bpcd -s         tandalone
root      4695     1  0 11:56 ?        00:00:00 /usr/openv/netbackup/bin/nbevtmg         r
root      4731     1  0 11:56 ?        00:00:00 /usr/openv/netbackup/bin/nbaudit
root      4893     1  0 11:56 ?        00:00:00 /usr/openv/netbackup/bin/nbemm
root      4925     1  0 11:56 ?        00:00:00 /usr/openv/netbackup/bin/nbrb
root      4998     1  0 11:56 pts/6    00:00:00 /usr/openv/netbackup/bin/bprd
root      5004     1  0 11:56 ?        00:00:00 /usr/openv/netbackup/bin/bpcompa         td
root      5007     1  0 11:56 pts/6    00:00:00 /usr/openv/netbackup/bin/bpdbm
root      5011     1  0 11:56 ?        00:00:00 /usr/openv/netbackup/bin/nbjm
root      5013  5007  0 11:56 pts/6    00:00:00 /usr/openv/netbackup/bin/bpjobd
root      5028  5011  0 11:56 ?        00:00:00 /usr/openv/netbackup/bin/nbproxy          dblib nbjm
root      5035     1  0 11:56 ?        00:00:00 /usr/openv/netbackup/bin/nbpem
root      5059  5035  0 11:56 ?        00:00:00 /usr/openv/netbackup/bin/nbproxy          dblib nbpem
root      5066     1  0 11:56 ?        00:00:00 /usr/openv/netbackup/bin/nbstser         v
root      5100     1  0 11:56 ?        00:00:00 /usr/openv/netbackup/bin/nbrmms
root      5306     1  0 11:56 ?        00:00:00 /usr/openv/netbackup/bin/nbsl
root      5538     1  0 11:56 ?        00:00:00 /usr/openv/netbackup/bin/nbars
root      5735     1  0 11:56 ?        00:00:00 /usr/openv/netbackup/bin/nbsvcmo         n
root      6702     1  0 Sep13 ?        00:00:00 /usr/openv/db//bin/NB_dbsrv @/us         r/openv/var/global/server.conf @/usr/openv/var/global/databases.conf -hn 7
root      6704  6702  0 Sep13 ?        00:00:00 [NB_dbsrv] <defunct>


MM Processes
------------
root      4972     1  0 11:56 pts/6    00:00:00 /usr/openv/volmgr/bin/ltid
root      5747     1  0 11:56 pts/6    00:00:00 vmd
root      5834  4972  0 11:56 pts/6    00:00:00 avrd
root      5837     1  0 11:56 pts/6    00:00:00 tldcd


Shared Symantec Processes
-------------------------
root      3884     1  0 Sep13 ?        00:00:01 /opt/VRTSpbx/bin/pbx_exchange
 

Output of df-h

Filesystem            Size  Used Avail Use% Mounted on
/dev/mapper/VolGroup00-LogVol01
                      7.6G  6.4G  855M  89% /
/dev/mapper/VolGroup00-LogVol07
                      4.8G  578M  4.0G  13% /or_export
/dev/mapper/VolGroup00-LogVol03
                      4.8G  639M  3.9G  14% /var
/dev/mapper/VolGroup00-LogVol05
                      1.9G  453M  1.4G  25% /home
/dev/mapper/VolGroup00-LogVol04
                      961M   18M  894M   2% /tmp
/dev/mapper/VolGroup00-LogVol06
                      7.6G  5.3G  2.0G  73% /opt/or
/dev/sda1              97M   19M   73M  21% /boot
tmpfs                 2.0G     0  2.0G   0% /dev/shm
/dev/mapper/VolGroup00-LogVol02
                       20G  3.8G   15G  21% /opt/xyz
/dev/mapper/VolGroup00-LogVol08
                      823G  635G  163G  80% /or_data

While doing robot inventory I am getting this error

unable to find robotic path 201

[Marianne]

We don't know where NBU is installed, but if it is in / (where /usr/openv is in a default installation), you can see that that you only have 855M free - very little space if you have a busy master server. 

Glad to see that you EMM database is up and running now.

I believe that Martin (mph999) has helped to solve your EMM issue. Please mark his post as solution.

The missing robot is a different issue. You need to start a new discussion for that.

When you start a new thread, please confirm that OS can see all devices - provide output of:

/usr/openv/volmgr/bin/scan
cat /proc/scsi/scsi

As well as NBU device config:
/usr/openv/volmgr/bin/tpconfig -l

[girish_nair1984]

Thank You friends for helping me to solve this error.