If I may offer a response...
1. It looks like you opened AND resolved this thread on the same day. I wish all our threads could be resolved in 0 days!
2. The Etrack you're referencing (2990617) didn't exist until eight days ago - I know eight days feels an eternity when things aren't working the way you expect them, but to get from "not working" to "working EEB built by Engineering" takes an extraordinary effort by a lot of talented folks working together to solve your problem.
3. Despite beliefs to the contrary implied in this thread, we in Tech Support are NOT in the habit of hiding knowledge from customers. If a TechNote isn't already publicly available, I'm certain the backline TSE involved will produce one and we'll have it published soon. In fact, they may be waiting on some additional data, because...
4. It looks like this issue is still being worked, and your "v1" EEB is already obsolete. Have you been offered EEB 2990617.2 yet? You might want to ask your TSE about this. (If things are working NOW, that's great! But seeing a newer version of the EEB you're mentioning makes me concerned that it may not be COMPLETELY fixed and it may only LOOK like it's fixed, or it's partially fixed, or I really don't know because it's totally above my head.)
That's my PR campaign for the day. I hope it wasn't entirely unenjoyable. ;)
