Netbackup The operation Timeout

Hello everybody. good morning

I have a problem whit netbackup.

the console is very slow and backups crash.
in the backups a disk, display these message.

"The operation time out.
the operation has exceeded the time out limit , though the service or daemon may still be processing the request"

"The following error occured while triying to refresh the daemon and process data.
this may be a temporary situation.
you may want to return off the refresh option on this data temporarily.
job data is still bieng refreshed connnection   to server simimx-nbackup failed due to error."

"The operation time out. the operation has exceeded the time out limit, though the serrvice or daemon may still be processing the request"

My netbackup is version 8.1.1

in this issue " The operation time out".  I uploaded the 900 timeouts

add imagens

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3 Solutions

Accepted Solutions
Accepted Solution!

Re: Netbackup The operation Timeout

@Davidsfs

I had a look at your previous posts to see if this is a new installation or existing installion where everything used to work well before.

So, it seems to be a new issue on installtion that worked well before, right?

The fact that backups are crashing seems to indicate that this is not only a GUI issue.
What are the error codes when backups fail?

Have you had a look at NBU master's 'general health'?
Specifically resources such as memory and cpu usage (keep 'top' open in separate window to monitor)
and disk space (check output of df -h). 

Are all NBU processes running?
Check output of 'bpps -x'

Above output will be a good start before we start digging into logs.... 

View solution in original post

Accepted Solution!

Re: Netbackup The operation Timeout

You have 2 processes that are using all of the server's CPU %:
dsm_sa_eventmgr and dsm_sa_datamgrd. 

This will most certainly cause everything else on the server to hang/timeout. 

View solution in original post

Accepted Solution!

Re: Netbackup The operation Timeout

Hello marianne
Thanks for the help. a card had to be updated that ordered that the firmware be updated.

The problem was solved

View solution in original post

6 Replies
Accepted Solution!

Re: Netbackup The operation Timeout

@Davidsfs

I had a look at your previous posts to see if this is a new installation or existing installion where everything used to work well before.

So, it seems to be a new issue on installtion that worked well before, right?

The fact that backups are crashing seems to indicate that this is not only a GUI issue.
What are the error codes when backups fail?

Have you had a look at NBU master's 'general health'?
Specifically resources such as memory and cpu usage (keep 'top' open in separate window to monitor)
and disk space (check output of df -h). 

Are all NBU processes running?
Check output of 'bpps -x'

Above output will be a good start before we start digging into logs.... 

View solution in original post

Re: Netbackup The operation Timeout

Hello good morning Marianne.
This a existing installation.
I used to work correctly but since December 15, it started to fail.
On December 4 a media server was installed, for an alternate site but it was not used.

in this moment a job slp it does not display the speed and it has been running for 17 hours

space in disk, the backup keep in Dedupefs. 15 teras is free

the server is not loaded

attached the imagendf.jpgtop.jpgSLP.jpgIssue Netbackup.jpg

Accepted Solution!

Re: Netbackup The operation Timeout

You have 2 processes that are using all of the server's CPU %:
dsm_sa_eventmgr and dsm_sa_datamgrd. 

This will most certainly cause everything else on the server to hang/timeout. 

View solution in original post

Highlighted

Re: Netbackup The operation Timeout

Hello good morning Marianne.

I see the processes, and they do not see themselves with a load.
the slp. He has been running for more than 20 hours and has 4% top_281218.jpgSLP_281218.jpg

Accepted Solution!

Re: Netbackup The operation Timeout

Hello marianne
Thanks for the help. a card had to be updated that ordered that the firmware be updated.

The problem was solved

View solution in original post

Re: Netbackup The operation Timeout

Ya this will cause everything to hang.