Netbackup volume manager not starting

[Kasra_Hashemi]

Dear Readers , 

    Recently I've decided to add addiotional Master Server to my Netbackup Server . so I installed new OS and and name it "L-BCK-NEW" . then I Added "L-BCK-NEW" as a Truster master server in "L-BCK"

as you know after any changes you have to stop all the services with bpdown. to make the changes applied . 

but after stoppng services I am getting this error : " Netbackup has determined that the services : Netbackup Volume Manager on the host L-BCK are not running . :

Thanks.

[Kasra_Hashemi]

the bpps Gives me this :

C:\Program Files\Veritas\NetBackup\bin>bpps
* L-BCK
COMMAND PID LOAD TIME MEM
NBConsole 3896 0.000% 1.060 49M
vnetd 3384 0.000% 0.031 11M
bpinetd 1904 0.000% 0.468 13M
bpcd 3484 0.000% 0.031 15M
nbdisco 3972 0.000% 0.717 28M
mtstrmd 5716 0.000% 0.015 9.5M
dbsrv16 436 0.000% 0.374 55M
nbemm 3504 0.000% 0.468 43M
nbrb 1776 0.000% 0.234 30M
nbcssc 3400 0.000% 0.124 9.1M
nbatd 5916 0.000% 0.702 16M
nbsl 3184 0.000% 0.327 38M
nbsvcmon 1724 0.000% 0.249 18M
nbwmc 3256 0.000% 0.015 11M
bmrbd 6000 0.000% 0.124 16M
bpps 5140 0.000% 0.093 10M

[Kasra_Hashemi]

And Also Im getting this error in the event viewer

Log Name: Application
Source: NetBackup Database Manager
Date: 5/7/2018 2:52:27 PM
Event ID: 516

Computer: L-BCK.Lotus.tr
Description:
l-bck is not the primary server l-bck-new.lotus.tr...exiting

[Marianne · Accepted solution]

Seems you did more than just
"Added "L-BCK-NEW" as a Truster master server in "L-BCK".

Seems you have added "L-BCK-NEW" and clicked 'Make Master'.

This is why you are seeing this error: 

l-bck is not the primary server l-bck-new.lotus.tr

Open the Registry with regedt32

Expand HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\NetBackup\CurrentVersion\Config

Look at Server entry.
Which server name is listed first? 
On master server L-BCK, the first name MUST be L-BCK.

[Kasra_Hashemi]

Dear @Marianne I really appreciate your help. you are absolutely right .your solution worked .