Oracle backup is not working

[sri_vani]

It is new set up

1)Master server is running on 7.0.1-windows

2)Client-7.0.1-windows..

Whn we try to run the backup backup is completing without writting any data.

Oracle DBA proivded these errors:

1)RMAN-00571: ===========================================================
RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============
RMAN-00571: ===========================================================
RMAN-03009: failure of allocate command on tape1 channel at 10/14/2013 23:12:19
ORA-19554: error allocating device, device type: SBT_TAPE, device name:
ORA-27211: Failed to load Media Management Library

2)Linking--dint do(windows)

3)sbttest not working

 The SBT fuction pointers are loaded from oracle.static.library

orasbt.dll count be loaded .check that is installed.

4)dbclient log---dint get updated

5)Did say no errors on bphdb log

Appreciate all suggestions.

Please help me to fix this backup issue

[Marianne]

ORA-27211: Failed to load Media Management Library

Which Windows version?

Which Oracle version?

Did you confirm compatibility? http://www.symantec.com/docs/TECH126904

Was NetBackup Client Service logon account changed to Oracle user account with local admin rights?

Sometimes Oracle services need to be restarted after NBU installation or upgrade. Have you tried that?

[sri_vani]

Thanks for the quick response Marianne like always.

Windows version:2008 64 bit R2

Oracle:10.2.0.

No compatability issue

Was NetBackup Client Service logon account changed to Oracle user account with local admin rights?

Currently it is running on oracle dba id.

Sometimes Oracle services need to be restarted after NBU installation or upgrade. Have you tried that?

yes..but dint work

[Marianne]

W2008....

Is UAC disabled?

I have seen UAC causing 'weird and wonderful' issues.

Other than that - no other ideas! Sorry.....

[sri_vani]

UAC already turned off ..

:(..

any other suggestions plz

[Will_Restore]

see this Oracle topic for troubleshooting

http://docs.oracle.com/cd/B19306_01/backup.102/b14191/rcmconfg.htm#i1006693

[sri_vani · Accepted solution]

Hi Marianne,Wr,

Thq so much for the support.

we have reloaded the orasbt.dll using from another server(Which has same set up with in the domain).

and renamed the existing ora.dll and moved to another temp location.

[Marianne]

So, does it mean backups are now working?

I have honestly never needed to do any of this at any of our customers in 14 years of working with NBU....

[sri_vani]

yes Marianne ,oracle and archive backups are running good now.