Problem reading BE 10.0.5520 images with NBU 7.0

[TROE]

Is anyone else having problems with the BackupExec support in NetBackup?  I'm a new NetBackup user (we're migrating from BackupExec).

Scenario:

• Windows Server 2008 SP2 x64 Standard Edition
• NetBackup 7.0
• NBAC
• IBM TS3500, single frame, 4 LTO-3 drives, FC attached
• BackupExec is running 10.0 build 5520 (I know, I know, I know)

I have, after much trial and error, discovered how to inventory and execute Phase I import properly.  I did inventory by running the following, where XXXXXX is the Media ID:

"C:\Program Files\VERITAS\Volmgr\bin\vmphyinv.exe" -rn 0 -verbose -ml XXXXXX

I did notice that vmphyinv.exe seems to hang after changing the GUID, volume pool, and description (I suspect it's on the "Logically update EMM database, if required" step), but by that point it's already updated the tape record, so Ctrl-C seems to be ok.

I then do the Phase I import and that runs smoothly.  When I do the Phase II import, I run into problems.  It appears to successfully import the Shadow Copy Components backup, but it appears to crash on the volume backups as soon as it moves past the root of the volume.  I've turned on Full Logging when starting the Phase II import, and I get something like this:

Import phase 2 started 5/7/2010 3:43:46 PM
15:43:47 INF - Importing policy fil1-full-weekly, schedule win_full (backupexecsrvr_1269154358), media id XXXXXX, created on 03/20/2010 22:52:38.
15:43:55 INF - If Media id XXXXXX is not in a robotic library administrative interaction may be required to satisfy this mount request.
15:50:58 INF - Waiting for mount of media id XXXXXX on server nbumaster.domain.com for reading.
15:51:20 INF - Waiting for positioning of media id XXXXXX on server nbumaster.domain.com for reading.
15:51:20 INF - Beginning import on server nbumaster.domain.com of client backupexecsrvr.
15:51:20 /C/
15:51:20 /C/boot.ini
15:51:20 /C/BOOTSECT.DOS
15:51:20 /C/COMMAND.COM
15:51:20 /C/console.txt
15:51:20 /C/IO.SYS
15:51:20 /C/MSDOS.SYS
15:51:20 /C/msizap.exe
15:51:20 /C/NTDETECT.COM
15:51:20 /C/ntldr
15:51:20 /C/ssiw.log
15:51:20 /C/wininst.txt
15:51:36 INF - Import of policy fil1-full-weekly, schedule win_full (backupexecsrvr_1269154358) failed, socket write failed.

15:51:36 INF - Importing policy fil1-full-weekly, schedule win_full (backupexecsrvr_1269154700), media id XXXXXX, created on 03/20/2010 22:58:20.
15:51:44 INF - If Media id XXXXXX is not in a robotic library administrative interaction may be required to satisfy this mount request.
15:51:46 INF - Waiting for positioning of media id XXXXXX on server nbumaster.domain.com for reading.
15:52:27 INF - Beginning import on server nbumaster.domain.com of client backupexecsrvr.
15:52:27 /D/
15:52:27 /D/only_one_file_at_root.txt
15:52:31 INF - Import of policy fil1-full-weekly, schedule win_full (backupexecsrvr_1269154700) failed, socket write failed.

The other subsequent volumes fail in the same way - they enumerate any files in the root of the volume, but then crash when trying to parse the first subdirectory.

I created the directory "C:\Program Files\VERITAS\NetBackup\logs\mtfrd" prior to the most recent attempt, and the matching output looks something like this:
 

15:43:49 [7100.4340] <2> set_safe_buffers: log_curr_path_len = 1280, log_buffer_size = 6320
15:43:54 [7100.4340] <2> initialize_sockets: insock = 636, outsock = 1372
15:43:54 [7100.4340] <2> arg = C:\Program Files\Veritas\NetBackup\bin\mtfrd.exe
15:43:54 [7100.4340] <2> arg = -t
15:43:54 [7100.4340] <2> arg = -v
15:43:54 [7100.4340] <2> arg = -Y
15:43:54 [7100.4340] <2> arg = -Q
15:43:54 [7100.4340] <2> arg = -q
15:43:54 [7100.4340] <2> arg = -J
15:43:54 [7100.4340] <2> arg = restoreid=33.000
15:43:54 [7100.4340] <2> arg = -f
15:43:54 [7100.4340] <2> arg = -
15:43:54 [7100.4340] <2> using verbose level : 0
15:43:54 [7100.4340] <2> INF - TAR STARTED
15:43:54 [7100.4340] <2> Setting network receive buffer size to 32032 bytes
15:51:20 [7100.4340] <2>  mtf_det_blk_type : Block type : SSET, Attribs: 65536, os_id:14
15:51:20 [7100.4340] <2> read_sset: importing set number 1, unix date 1269154358
15:51:20 [7100.4340] <2>  mtf_det_blk_type : Block type : VOLB, Attribs: 0, os_id:14
15:51:20 [7100.4340] <2> set_device_name_ntfs: device name is /C/
15:51:20 [7100.4340] <2>  mtf_det_blk_type : Block type : DIRB, Attribs: 0, os_id:14
15:51:20 [7100.4340] <2>  mtf_det_blk_type : Block type : FILE, Attribs: 0, os_id:14
15:51:20 [7100.4340] <2>  mtf_det_blk_type : Block type : FILE, Attribs: 0, os_id:14
15:51:20 [7100.4340] <2>  mtf_det_blk_type : Block type : FILE, Attribs: 0, os_id:14
15:51:20 [7100.4340] <2>  mtf_det_blk_type : Block type : FILE, Attribs: 0, os_id:14
15:51:20 [7100.4340] <2>  mtf_det_blk_type : Block type : FILE, Attribs: 0, os_id:14
15:51:20 [7100.4340] <2>  mtf_det_blk_type : Block type : FILE, Attribs: 0, os_id:14
15:51:20 [7100.4340] <2>  mtf_det_blk_type : Block type : FILE, Attribs: 0, os_id:14
15:51:20 [7100.4340] <2>  mtf_det_blk_type : Block type : FILE, Attribs: 0, os_id:14
15:51:20 [7100.4340] <2>  mtf_det_blk_type : Block type : FILE, Attribs: 0, os_id:14
15:51:20 [7100.4340] <2>  mtf_det_blk_type : Block type : FILE, Attribs: 0, os_id:14
15:51:20 [7100.4340] <2>  mtf_det_blk_type : Block type : FILE, Attribs: 0, os_id:14
15:51:20 [7100.4340] <2>  mtf_det_blk_type : Block type : DIRB, Attribs: 0, os_id:14
15:51:37 [6388.5776] <2> set_safe_buffers: log_curr_path_len = 1280, log_buffer_size = 6320
15:51:42 [6388.5776] <2> initialize_sockets: insock = 580, outsock = 1372
15:51:42 [6388.5776] <2> arg = C:\Program Files\Veritas\NetBackup\bin\mtfrd.exe
15:51:42 [6388.5776] <2> arg = -t
15:51:42 [6388.5776] <2> arg = -v
15:51:42 [6388.5776] <2> arg = -Y
15:51:42 [6388.5776] <2> arg = -Q
15:51:42 [6388.5776] <2> arg = -q
15:51:42 [6388.5776] <2> arg = -J
15:51:42 [6388.5776] <2> arg = restoreid=33.000
15:51:42 [6388.5776] <2> arg = -f
15:51:42 [6388.5776] <2> arg = -
15:51:42 [6388.5776] <2> using verbose level : 0
15:51:42 [6388.5776] <2> INF - TAR STARTED
15:51:42 [6388.5776] <2> Setting network receive buffer size to 32032 bytes
15:52:27 [6388.5776] <2>  mtf_det_blk_type : Block type : SSET, Attribs: 65536, os_id:14
15:52:27 [6388.5776] <2> read_sset: importing set number 2, unix date 1269154700
15:52:27 [6388.5776] <2>  mtf_det_blk_type : Block type : VOLB, Attribs: 0, os_id:14
15:52:27 [6388.5776] <2> set_device_name_ntfs: device name is /D/
15:52:27 [6388.5776] <2>  mtf_det_blk_type : Block type : DIRB, Attribs: 0, os_id:14
15:52:27 [6388.5776] <2>  mtf_det_blk_type : Block type : FILE, Attribs: 0, os_id:14
15:52:27 [6388.5776] <2>  mtf_det_blk_type : Block type : DIRB, Attribs: 0, os_id:14

Thoughts?

P.S. I found a workaround to enable one to avoid using bpnbat.  Simply run the following while the NetBackup Administrator Console is open (if you stick it in a .CMD file, you'll need to replace both %i strings with %%i).

@for /F "delims=" %i in ('dir /od /b /s %LOCALAPPDATA%\Symantec\NetBackup\*.conf') do @ copy /Y "%i" "%APPDATA%\VxSS\credentials"