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Restore error(2850)

Arichandran
Level 1

13/11/2014 12:28:28 PM - begin Restore
13/11/2014 12:28:30 PM - 1 images required
13/11/2014 12:28:30 PM - media NOCC07 required
13/11/2014 12:28:31 PM - restoring image nocidsfe01_1388251387
13/11/2014 12:28:32 PM - Info bpbrm(pid=10880) nocidsfe01 is the host to restore to      
13/11/2014 12:28:32 PM - Info bpbrm(pid=10880) telling media manager to start restore on client     
13/11/2014 12:28:33 PM - Info bpbrm(pid=9292) nocidsfe01 is the host to restore to      
13/11/2014 12:28:33 PM - connecting
13/11/2014 12:28:34 PM - Error bptm(pid=9592) NBJM returned an extended error status: No drives are available (2001)  
13/11/2014 12:28:34 PM - requesting resource NOCC07
13/11/2014 12:28:34 PM - Error nbjm(pid=7072) NBU status: 830, EMM status: No drives are available    
13/11/2014 12:28:34 PM - Error nbjm(pid=7072) NBU status: 830, EMM status: No drives are available    
13/11/2014 12:28:35 PM - Info bpbrm(pid=10880) got ERROR 252 from media manager       
13/11/2014 12:28:35 PM - Info bpbrm(pid=10880) terminating bpbrm child 9292 jobid=358731        
13/11/2014 12:28:35 PM - restored image nocidsfe01_1388251387 - (extended error status has been encountered, check logs(252)); restore time 0:00:04
13/11/2014 12:28:37 PM - Info bpbrm(pid=9292) start tar32 on client         
13/11/2014 12:28:37 PM - Info tar32(pid=28457) Restore started.           
13/11/2014 12:28:37 PM - connected; connect time: 0:00:04
13/11/2014 12:28:38 PM - Warning bprd(pid=11020) Restore must be resumed prior to first image expiration on 27/12/2020 1:23:07 AM
13/11/2014 12:28:39 PM - end Restore; elapsed time: 0:00:11
Restore error(2850)


nbemmcmd -listmedia -mediaid NOCC07

 

D:\Veritas\Volmgr\bin>nbemmcmd -listmedia -mediaid NOCC07
NBEMMCMD, Version: 7.6.0.2
====================================================================
Media GUID:                     36dce3f0-0c39-4e7b-8f0d-a30cccea1600
Media ID:                       NOCC07
Partner:                        -
Media Type:                     HCART3
Volume Group:                   001_00001_TLD
Application:                    Netbackup
Media Flags:                    1
Description:                    Added by Media Manager
Barcode:                        NOCC07
Partner Barcode:                --------
Last Write Host:                kkbmaster1
Created:                        01/12/2010 11:07
Time Assigned:                  01/15/2014 09:33
First Mount:                    01/21/2010 02:44
Last Mount:                     01/15/2014 15:27
Volume Expiration:              -
Data Expiration:                12/31/2020 17:15
Last Written:                   01/15/2014 15:27
Last Read:                      -
Robot Type:                     TLD
Robot Control Host:             kkbmedia3
Robot Number:                   1
Slot:                           36
Side/Face:                      -
Cleanings Remaining:            -
Number of Mounts:               47
Maximum Mounts Allowed:         0
Media Status:                   SUSPENDED FULL
Kilobytes:                      873604774
Images:                         7
Valid Images:                   7
Retention Period:               14
Number of Restores:             0
Optical Header Size Bytes:      1024
Optical Sector Size Bytes:      0
Optical Partition Size Bytes:   0
Last Header Offset:             13377201
Adamm Guid:                     00000000-0000-0000-0000-000000000000
Rsm Guid:                       00000000-0000-0000-0000-000000000000
Origin Host:                    NONE
Master Host:                    kkbmaster1
Server Group:                   UNRESTRICTED_SHARING_GROUP
Upgrade Conflicts Flag:
Pool Number:                    21
Volume Pool:                    TapeYearly
Previous Pool Name:             Prod
Vault Flags:                    -
Vault Container:                -
Vault Name:                     Eject-TLD2
Vault Slot:                     354
Session ID:                     200
Date Vaulted:                   02/13/2014 17:58
Return Date:                    -
Media on Hold:                  0
====================================================================
Command completed successfully.

D:\Veritas\Volmgr\bin>

1 ACCEPTED SOLUTION

Accepted Solutions

SymTerry
Level 6
Employee Accredited

I would be looking at the drives. From HOWTO35761:

One of the following has occurred:

  • No drives are configured for the media requested for the job.

  • The job requires an NDMP drive path, but no NDMP drive paths are up or configured.

  •  The job cannot use an NDMP drive path, but these are the only drive paths that are up or configured for the drive.

Recommended Action: Do the following:

  • Make sure the drives and drive paths are up and correct for the media that you configure.

  • Verify that ltid is running on the required media server, and that the media server is active for tape.

  • Use the device monitor to start up the drives paths if they are down.

  •  If the drives are downed again, clean the drives.

What are the status of those drives? 

View solution in original post

3 REPLIES 3

SymTerry
Level 6
Employee Accredited

I would be looking at the drives. From HOWTO35761:

One of the following has occurred:

  • No drives are configured for the media requested for the job.

  • The job requires an NDMP drive path, but no NDMP drive paths are up or configured.

  •  The job cannot use an NDMP drive path, but these are the only drive paths that are up or configured for the drive.

Recommended Action: Do the following:

  • Make sure the drives and drive paths are up and correct for the media that you configure.

  • Verify that ltid is running on the required media server, and that the media server is active for tape.

  • Use the device monitor to start up the drives paths if they are down.

  •  If the drives are downed again, clean the drives.

What are the status of those drives? 

watsons
Level 6

as per SymTerry and from the job details:

13/11/2014 12:28:34 PM - Error nbjm(pid=7072) NBU status: 830, EMM status: No drives are available    
13/11/2014 12:28:34 PM - Error nbjm(pid=7072) NBU status: 830, EMM status: No drives are available    
13/11/2014 12:28:35 PM - Info bpbrm(pid=10880) got ERROR 252 from media manager  

Check the drive availability.

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

So, media type is hcart3, robot number 1, and the media server that owns this tape is kkbmaster1.

Check if there is an hcart3 drive available on kkbmaster1 in robot 1:

D:\Veritas\Volmgr\bin> tpconfig -l

D:\Veritas\Volmgr\bin> vmoprcmd -d