Restore problem - NB 7.7.1

[sh1212]

Hello

In my company  backup system consists of  one master server,one media server and two Data Domain 2500 .

master and media server are  on windows.  For the test I made a backup  some folder  where  one DD 2500 is disconnect  from network. The backup is executed successfully but when  but when I tried to restore I got error.

why not use disk pool with other DD as  when doing backup.

Regards

12/21/2016 13:28:04 - begin Restore
12/21/2016 13:28:06 - Info bprd (pid=1320) Found (133) files in (1) images for Restore Job ID 2347269.xxx
12/21/2016 13:28:06 - restoring from image inf05fs_1482296472
12/21/2016 13:28:06 - requesting resource @aaaak
12/21/2016 13:28:06 - Error nbjm (pid=3348) NBU status: 2074, EMM status: Disk volume is down
12/21/2016 13:28:06 - Error nbjm (pid=3348) NBU status: 2074, EMM status: Disk volume is down
12/21/2016 13:28:06 - Warning bprd (pid=1320) Restore must be resumed prior to first image expiration on 12/28/2016 6:01:12 AM
12/21/2016 13:28:06 - end Restore; elapsed time 0:00:02
allocation failed  (10)

[Marianne]

Tell us more about your environment.

How are your policies configured - specific storage unit or storage unit group?
Or Any Available?

Are backups getting duplicated from one DD to another?

Backups works like this:
If specific STU is specified in backup policy, NBU will write to that particular STU.
If the storage is down, you need to manually change the STU in the policy to use other storage.
If STU-group is selected, NBU will select STU based on failover criteria specified in STU-group properties.
If policy is configured for 'Any Available' and the STUs do not have 'On demand only' selected then 'Any' STU will be selected that is not DOWN.

Restores work like this:
If there is only one copy of the backup on specific storage, then the storage needs to be online to restore the data.

If there is more than one copy of the backup on different storage destinations (via duplication on inline backup copies), then the restore will be done from the storage that holds the primary copy. 
If the storage that holds the primary copy is down, then you need to promote the duplicate copy to primary, or specify the copy number with restore from cmd.

See this TN:

How to restore from a different copy of the backup
http://www.veritas.com/docs/000035783

[sh1212]

Hi

Backup is configured  in backup policy to write  on specific  STU on B site because  in test we disconnect  from network A site. When try  restore  situation is idetical  A site is disconnect.

when  work restore  why try to user dis pool ddpool_10g5 which is on A site.

Disk pools are not in group.

How to change disk pool when work restore?

Thank and happy new year

12/21/2016 13:36:42 - awaiting resource @aaaak. Waiting for resources.
          Reason: Disk pool is unavailable, Media server: N/A,
          Robot Type(Number): NONE(0), Media ID: N/A, Drive Name: N/A,
          Volume Pool: N/A, Storage Unit: N/A, Drive Scan Host: N/A,
          Disk Pool: ddpool_10g5, Disk Volume: netbackup_ost
12/21/2016 13:38:16 - Error nbjm (pid=3348) NBU status: 2074, EMM status: Disk volume is down

[Marianne]

When exactly did you change the policy to site B STU?

The restore that you are attempting is from a backup that was done on 21 Dec:
1482296472 = Wed, 21 Dec 2016 05:01:12 GMT

The diskpool that was used for this backup was ddpool_10g5.