Robotic library is down for media server

[MohdAlim]

Hi,

I have a SL500 library installed with 4 drives. The robot and 4 drives is currently zoned to Media Svr A. I have another Media Svr B which is zone to the 4 drives as well. When backup is triggered for Media Svr B, it showed an error stating that "robotic library is down". But Media Svr A able to backup successfully w/out any issues.

Since robot is controlled by Svr A, why is it showing that error? The drives status for Svr B is currently on AVR.

[scorpy_582]

Do you have SSO license on the media server B?
Does netbackup detect them as shared drives? (device monitor in Netbackup GUI)
Try deleting the drives and robot and configure them again by running the device configuration wizard.
I guess netbackup does not know which is the robot control host for the 4 drives on server B

[MohdAlim]

Yes, I have SSO license installed. It was working fine previously. I have tried deleting all the drives and running the wizard again. Able to detect successfully, but drives all in AVR mode. 

[quebek]

Hello
Maybe the network guys did some changes on their side. I would check if server B is able to fully contact to server A - and vice versa.

[MohdAlim]

Thanks. We opened this port 13711 and it works. But from my understanding, this is only required for NB 5.1 and below right. I'm using NB 6.5 so this port is not required, am i rght?

Only need port 13724 right?

[quebek · Accepted solution]

I would open this site http://seer.entsupport.symantec.com/docs/290282.htm
and found this doc
- Port Usage Guide for Windows and UNIX Platforms ( http://seer.entsupport.symantec.com/docs/281623.htm )
Everything is explaineded there.