05-23-2019 07:18 AM
Hi,
we have an issue on SAN Client. It's state on gui is "Not Active". I've checked on this:
- Zone OK
- TAN Visibility OK
- I can see the PHYTON devices
- Restarted NBU services
- Rebooted host.
The nbftclnt service don't start, and on log from nbftclnt directory with 5 level verbose, i see this:
$Header 65543,51216,200,1558618448,-7200,pippo.domain.local
0,51216,137,200,1,1558618448236,14470,47379325959776,0:,34:switched to a new logging callback,16:log_set_callback,1
2,51216,137,200,2,1558618448257,14470,47379325959776,0:,0:,0:,0,(74|)
2,51216,137,200,3,1558618448257,14470,47379325959776,0:,0:,0:,0,(13|S10:nbFTClient|)
2,51216,137,200,4,1558618448257,14470,47379325959776,0:,0:,0:,0,(74|)
0,51216,137,200,5,1558618448303,14470,47379325959776,0:,128:ACE_DLL_Manager_Ex::open: Invalid handle: /usr/openv/lib/libVcnbac.so: cannot open shared object file: No such file or directory,3:TAO,1
0,51216,137,200,6,1558618448303,14470,47379325959776,0:,46:ACE_DLL_Manager::open_dll: Could not open dll.,3:TAO,1
1,51216,137,200,7,1558618448304,14470,47379325959776,0:,0:,42:ServiceContainerInterceptor::initialized(),6,(505|S27:/usr/openv/lib/libVcnbac.so|)
0,51216,137,200,8,1558618448304,14470,47379325959776,0:,132:ACE_DLL_Manager_Ex::open: Invalid handle: /usr/openv/lib/libVlicenseMT.so: cannot open shared object file: No such file or directory,3:TAO,1
0,51216,137,200,9,1558618448304,14470,47379325959776,0:,46:ACE_DLL_Manager::open_dll: Could not open dll.,3:TAO,1
1,51216,137,200,10,1558618448304,14470,47379325959776,0:,0:,25:LicenseCheck::initialized,2,(312|S31:/usr/openv/lib/libVlicenseMT.so|)
Please someone can help on this?
Thanks in advance,
Best Regards
05-24-2019 03:26 AM
Hello,
new setup / existing setup?
If existing, was there some change in system? It looks like permission issue.
Normal (LAN) client is working?
Regards
Michal
05-24-2019 04:48 AM
Hi,
Issue present on existing setup (7.6.1), and i tried to install also 7.7.3, and the problem is the same.
Backup via LAN working correctly,
Which permission problem could be?
Which verify may i perform?
Thanks & Regards,
Alberto
05-24-2019 06:15 AM
Could you please share vxlogview output of nbftclnt log? (e.g. within 10 minutes of startup attempt):
vxlogview -o 200 -t 00:10:00
Please also share details of the SAN Client - NBU version, OS version.
Have a look at this TN for possible reason for nbftclnt not starting:
https://www.veritas.com/support/en_US/article.100013992
and in the manual: https://www.veritas.com/support/en_US/doc/25074091-127355800-0/v95677364-127355800
05-24-2019 06:35 AM
Hi Marianne,
This is otuput from command:
[root@pippo bin]# vxlogview -o 200 -t 00:10:00
V-1-1-12 There are no records to be displayed.
NBU 7.7.3
Linux 2.6.18-371.el5
Looked and verified bp.conf as https://www.veritas.com/support/en_US/article.100013992
NBFTCLNT log
$Header 65543,51216,200,1558618448,-7200,pippo
0,51216,137,200,1,1558618448236,14470,47379325959776,0:,34:switched to a new logging callback,16:log_set_callback,1
2,51216,137,200,2,1558618448257,14470,47379325959776,0:,0:,0:,0,(74|)
2,51216,137,200,3,1558618448257,14470,47379325959776,0:,0:,0:,0,(13|S10:nbFTClient|)
2,51216,137,200,4,1558618448257,14470,47379325959776,0:,0:,0:,0,(74|)
0,51216,137,200,5,1558618448303,14470,47379325959776,0:,128:ACE_DLL_Manager_Ex::open: Invalid handle: /usr/openv/lib/libVcnbac.so: cannot open shared object file: No such file or directory,3:TAO,1
0,51216,137,200,6,1558618448303,14470,47379325959776,0:,46:ACE_DLL_Manager::open_dll: Could not open dll.,3:TAO,1
1,51216,137,200,7,1558618448304,14470,47379325959776,0:,0:,42:ServiceContainerInterceptor::initialized(),6,(505|S27:/usr/openv/lib/libVcnbac.so|)
0,51216,137,200,8,1558618448304,14470,47379325959776,0:,132:ACE_DLL_Manager_Ex::open: Invalid handle: /usr/openv/lib/libVlicenseMT.so: cannot open shared object file: No such file or directory,3:TAO,1
0,51216,137,200,9,1558618448304,14470,47379325959776,0:,46:ACE_DLL_Manager::open_dll: Could not open dll.,3:TAO,1
1,51216,137,200,10,1558618448304,14470,47379325959776,0:,0:,25:LicenseCheck::initialized,2,(312|S31:/usr/openv/lib/libVlicenseMT.so|)
2,51216,137,200,11,1558618448304,14470,47379325959776,0:,0:,0:,2,(514|)
2,51216,137,200,12,1558618448305,14470,47379325959776,0:,0:,0:,3,(7|)
2,51216,137,200,13,1558618448305,14470,47379325959776,0:,0:,0:,3,(15|)
2,51216,137,200,14,1558618448305,14470,47379325959776,0:,0:,0:,0,(74|)
2,51216,137,200,15,1558618448305,14470,47379325959776,0:,0:,0:,0,(12|S10:nbFTClient|)
2,51216,137,200,16,1558618448305,14470,47379325959776,0:,0:,0:,0,(74|)
2,51216,137,200,17,1558618448305,14470,47379325959776,0:,0:,0:,0,(74|)
2,51216,137,200,18,1558618448305,14470,47379325959776,0:,0:,0:,0,(12|S10:nbFTClient|)
2,51216,137,200,19,1558618448305,14470,47379325959776,0:,0:,0:,0,(74|)
Many thanks for support.
Regards,
Alberto
05-24-2019 07:38 AM
Can I repeat the request for vxlogview output that goes back to the time that you tried to restart the service?
You will see that I asked you to run the command after restart attempt.
-t 00:10:00 will only report on last 10 minutes. If restart attempt was more than 10 minutes ago, there will be nothing to display.
The timestamp in the log looks like 1558618448 = 05/23/2019 @ 1:34pm (UTC)
Apologies to repeat questions - are both the SAN Client and the FT Media server both on the same NBU and OS versions? or different OS and/or NBU versions?
i.e.
NBU 7.7.3
RHEL 5.?