Solaris 7.6.0.1 install keeps failing

[nbustarter380]

Hi All,

Solaris 7.6.0.1 install keeps failing  I had a similar issue some time ago, however it was not SYMCnbclt. 

Installing SYMCnbclt package.

./cp_to_client: pkgadd: not found

ERROR:   Failed to install SYMCnbclt on testussm01.

         Cannot complete the install.

         Aborting...

See below

$ /usr/local/bin/sudo chmod +x SolarisSPARCtar

$ /usr/local/bin/sudo  gunzip NetBackup-Client-7.6.0.1-Solaris.tar.gz

$ /usr/local/bin/sudo ./SolarisSPARCtar -xvf NetBackup-Client-7.6.0.1-Solaris.tar

./NetBackup_7.6.0.1_CLIENTS1/

./NetBackup_7.6.0.1_CLIENTS1/install

./NetBackup_7.6.0.1_CLIENTS1/VSM_README

./NetBackup_7.6.0.1_CLIENTS1/Doc/

./NetBackup_7.6.0.1_CLIENTS1/Doc/NetBackup_Documentation.pdf

./NetBackup_7.6.0.1_CLIENTS1/LICENSE

./NetBackup_7.6.0.1_CLIENTS1/NBClients/

./NetBackup_7.6.0.1_CLIENTS1/NBClients/catalog/

./NetBackup_7.6.0.1_CLIENTS1/NBClients/catalog/anb/

./NetBackup_7.6.0.1_CLIENTS1/NBClients/catalog/anb/client.inst

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10/

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10/extract_java

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10/client_config

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10/tar

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10/ssh_to_client

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10/.sizes

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10/client_bin.tar.gz

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10/JRE.tar.gz

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10/ftp_to_client

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10/sftp_to_client

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10/install_client

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10/cp_to_client

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10/nbj.conf

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10/NB-Java.tar.gz

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10/nbcheck

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10/.sizes_JRE

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10/PBX.tar.gz

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10/pddeagent.tar.gz

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10/.sizes_client_bin

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10/pdinstall

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10/installpbx

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10/.sizes_NB-Java

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10/version

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris_x86_10_64/

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris_x86_10_64/extract_java

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris_x86_10_64/client_config

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris_x86_10_64/tar

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris_x86_10_64/ssh_to_client

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris_x86_10_64/.sizes

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris_x86_10_64/client_bin.tar.gz

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris_x86_10_64/JRE.tar.gz

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris_x86_10_64/ftp_to_client

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris_x86_10_64/sftp_to_client

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris_x86_10_64/install_client

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris_x86_10_64/cp_to_client

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris_x86_10_64/nbj.conf

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris_x86_10_64/NB-Java.tar.gz

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris_x86_10_64/nbcheck

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris_x86_10_64/.sizes_JRE

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris_x86_10_64/PBX.tar.gz

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris_x86_10_64/.sizes_client_bin

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris_x86_10_64/installpbx

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris_x86_10_64/.sizes_NB-Java

./NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris_x86_10_64/version

$ /usr/local/bin/sudo cd NetBackup_7.6.0.1_CLIENTS1

$ ls

NetBackup_7.6.0.1_CLIENTS1            NetBackup-Client-7.6.0.1-Solaris.tar  SolarisSPARCtar                       sun_exclude

$ cd NetBackup_7.6.0.1_CLIENTS1

$ ls

Doc         install     LICENSE     NBClients   VSM_README

$ /usr/local/sudo ./install

Symantec Installation Script

Copyright 1993 - 2013 Symantec Corporation, All Rights Reserved.

        Installing NetBackup Client Software

Please review the SYMANTEC SOFTWARE LICENSE AGREEMENT located on

the installation media before proceeding.  The agreement includes

details on the NetBackup Product Improvement Program.

For NetBackup installation and upgrade information specific to your

platform and to find out if your installed EEBs or hot fixes are

contained in this release, check out the Symantec Operations Readiness

Tools (SORT) Installation and Upgrade Checklist and Hot fix and EEB

Release Auditor, respectively, at https://sort.symantec.com/netbackup.

Do you wish to continue? [y,n] (y) y

Running preinstall checker...

ok nb_7601_hotfix_auditor: No potential for regression of hotfixes or EEBs was detected.

Do you want to install the NetBackup client software for this client? [y,n] (y) y

This package will install Solaris/Solaris10 client.

This package will install NetBackup client 7.6.0.1.

Enter the name of the NetBackup master server : nbucoreb.my.company.com

Would you like to use "testussm01" as the configured

name of the NetBackup client? [y,n] (y) n

Enter the name of this NetBackup client : testussm01.mycompany.com

Client binaries are located in /var/strg/NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10.

Saving client binaries for Solaris/Solaris10.

Installing PBX...

Same version is already installed. Nothing to upgrade for package VRTSpbx

Installation log located here: /var/tmp/installpbx-14906-050115141400.log

Unpacking SYMCnbclt package.

Checking for pre-existing SYMCnbclt package.

Installing SYMCnbclt package.

./cp_to_client: pkgadd: not found

ERROR:   Failed to install SYMCnbclt on testussm01.

         Cannot complete the install.

         Aborting...

========== Unpacking package ==========

x SYMCnbclt.pkg, 509976064 bytes, 996047 tape blocks

x .pkg_defaults, 160 bytes, 1 tape blocks

== Checking for pre-existing package ==

package SYMCnbclt is not installed

========= Installing package ==========

ERROR:   A failure was detected running

         /var/strg/NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/net

         backup/client/Solaris/Solaris10/cp_to_client nbucoreb.my.company.com testussm01

         .mycompany.com /tmp/install_trace.14661

File /usr/openv/tmp/install_trace.14661 contains a trace of this install.

That file can be deleted after you are sure the install was successful.

This is the install_trace

$ more install_trace.9946

Symantec Installation Script

Copyright 1993 - 2013 Symantec Corporation, All Rights Reserved.

        Installing NetBackup Client Software

Please review the SYMANTEC SOFTWARE LICENSE AGREEMENT located on

the installation media before proceeding.  The agreement includes

details on the NetBackup Product Improvement Program.

For NetBackup installation and upgrade information specific to your

platform and to find out if your installed EEBs or hot fixes are

contained in this release, check out the Symantec Operations Readiness

Tools (SORT) Installation and Upgrade Checklist and Hot fix and EEB

Release Auditor, respectively, at https://sort.symantec.com/netbackup.

Do you wish to continue? [y,n] (y) y

Running preinstall checker...

ok nb_7601_hotfix_auditor: No potential for regression of hotfixes or EEBs was detected.

Do you want to install the NetBackup client software for this client? [y,n] (y) y

This package will install Solaris/Solaris10 client.

This package will install NetBackup client 7.6.0.1.

Enter the name of the NetBackup master server : nbucoreb.my.company.com

Would you like to use "testussm01" as the configured

name of the NetBackup client? [y,n] (y) n

Enter the name of this NetBackup client : testussm01.mycompany.com

Client binaries are located in /dev/strg/NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10.

Saving client binaries for Solaris/Solaris10.

Installing PBX...

Same version is already installed. Nothing to upgrade for package VRTSpbx

Installation log located here: /var/tmp/installpbx-10209-042815181429.log

Unpacking SYMCnbclt package.

Checking for pre-existing SYMCnbclt package.

Installing SYMCnbclt package.

./cp_to_client: pkgadd: not found

ERROR:   Failed to install SYMCnbclt on testussm01.

         Cannot complete the install.

         Aborting...

========== Unpacking package ==========

x SYMCnbclt.pkg, 509976064 bytes, 996047 tape blocks

x .pkg_defaults, 160 bytes, 1 tape blocks

== Checking for pre-existing package ==

package SYMCnbclt is not installed

========= Installing package ==========

ERROR:   A failure was detected running

         /dev/strg/NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/net

         backup/client/Solaris/Solaris10/cp_to_client nbucoreb.my.company.com testussm01

         .my.company.com /tmp/install_trace.9946

_____________________------------------------------------

Here is the client server info

$ uname -a

SunOS tesussm01 5.10 Generic_147440-01 sun4v sparc sun4v

$ uname

SunOS

$ uname -r

5.10

$ df -h

Filesystem             size   used  avail capacity  Mounted on

rpool/ROOT/s10s_u10wos_17b

                       133G   6.7G    68G     9%    /

/devices                 0K     0K     0K     0%    /devices

ctfs                     0K     0K     0K     0%    /system/contract

proc                     0K     0K     0K     0%    /proc

mnttab                   0K     0K     0K     0%    /etc/mnttab

swap                    14G   1.9M    14G     1%    /etc/svc/volatile

objfs                    0K     0K     0K     0%    /system/object

sharefs                  0K     0K     0K     0%    /etc/dfs/sharetab

fd                       0K     0K     0K     0%    /dev/fd

rpool/ROOT/s10s_u10wos_17b/var

                       133G    38G    68G    37%    /var

swap                    14G   688K    14G     1%    /tmp

swap                    14G    80K    14G     1%    /var/run

rpool/export           133G    32K    68G     1%    /export

rpool/export/home      133G   2.5G    68G     4%    /export/home

rpool                  133G   106K    68G     1%    /rpool

$ /usr/local/bin/sudo ls -ld /var

drwxr-xr-x  51 root     sys           52 May  1 13:55 /var

$ /usr/local/bin/sudo df -h /var

Filesystem             size   used  avail capacity  Mounted on

rpool/ROOT/s10s_u10wos_17b/var

                       133G    38G    68G    37%    /var

I tried the following  command also same results

/usr/sfw/bin/gtar -xvf <NBU.TAR> to extract the tar file...

$ /usr/local/bin/sudo chmod +x SolarisSPARCtar

$ ls

NetBackup-Client-7.6.0.1-Solaris.tar.gz

SolarisSPARCtar

sun_exclude

$ /usr/local/bin/sudo gunzip NetBackup-Client-7.6.0.1-Solaris.tar.gz

$ ls

NetBackup-Client-7.6.0.1-Solaris.tar  sun_exclude

SolarisSPARCtar

$ /usr/local/bin/sudo /usr/sfw/bin/gtar -xvf NetBackup-Client-7.6.0.1-Solaris.tar                                                                                                                               r

./NetBackup_7.6.0.1_CLIENTS1/

./NetBackup_7.6.0.1_CLIENTS1/install

./NetBackup_7.6.0.1_CLIENTS1/VSM_README

./NetBackup_7.6.0.1_CLIENTS1/Doc/

$ ls

NetBackup_7.6.0.1_CLIENTS1            NetBackup-Client-7.6.0.1-Solaris.tar  SolarisSPARCtar                       sun_exclude

$ cd NetBackup_7.6.0.1_CLIENTS1

$ ls

Doc         install     LICENSE     NBClients   VSM_README

$ /usr/local/bin/sudo ./install

Symantec Installation Script

Copyright 1993 - 2013 Symantec Corporation, All Rights Reserved.

        Installing NetBackup Client Software

Please review the SYMANTEC SOFTWARE LICENSE AGREEMENT located on

the installation media before proceeding.  The agreement includes

details on the NetBackup Product Improvement Program.

For NetBackup installation and upgrade information specific to your

platform and to find out if your installed EEBs or hot fixes are

contained in this release, check out the Symantec Operations Readiness

Tools (SORT) Installation and Upgrade Checklist and Hot fix and EEB

Release Auditor, respectively, at https://sort.symantec.com/netbackup.

Do you wish to continue? [y,n] (y) y

Running preinstall checker...

ok nb_7601_hotfix_auditor: No potential for regression of hotfixes or EEBs was detected.

Do you want to install the NetBackup client software for this client? [y,n] (y) y

This package will install Solaris/Solaris10 client.

This package will install NetBackup client 7.6.0.1.

Enter the name of the NetBackup master server : nbucoreb.my.company.com

Would you like to use "testuiiam01" as the configured

name of the NetBackup client? [y,n] (y) n

Enter the name of this NetBackup client : testussm01.my.company.com

Client binaries are located in /var/strg/NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10.

Saving client binaries for Solaris/Solaris10.

Installing PBX...

Same version is already installed. Nothing to upgrade for package VRTSpbx

Installation log located here: /var/tmp/installpbx-19260-050115150653.log

Unpacking SYMCnbclt package.

Checking for pre-existing SYMCnbclt package.

Installing SYMCnbclt package.

./cp_to_client: pkgadd: not found

ERROR:   Failed to install SYMCnbclt on testuiiam01.

         Cannot complete the install.

         Aborting...

========== Unpacking package ==========

x SYMCnbclt.pkg, 509976064 bytes, 996047 tape blocks

x .pkg_defaults, 160 bytes, 1 tape blocks

== Checking for pre-existing package ==

package SYMCnbclt is not installed

========= Installing package ==========

ERROR:   A failure was detected running

         /var/strg/NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/net

         backup/client/Solaris/Solaris10/cp_to_client nbucore2.oit.state.nj.us testuiiam01

         .dol.state.nj.us /tmp/install_trace.18906

File /usr/openv/tmp/install_trace.18906 contains a trace of this install.

That file can be deleted after you are sure the install was successful.

[Marianne]

Please find a sysadmin with root access. The problem is with Solaris pkgadd command that is either not in your user path variable or simply not accessible : pkgadd: not found Software installation needs root access. This is a Solaris requirement, not NBU.

[nbustarter380]

Hi Marianne,

Thanks for your reply, The solaris system admins for this (and other solaris systems they administer) setup  root access using this type of command >> /usr/local/bin/sudo  we have to use it every time.

example below

/usr/local/bin/sudo ./install

even when root it doesn't show the #

Best Regards

[Marianne]

The problem is with pkgadd command not found. Either not in your path variable or insufficient permissions for your user.

[Jaime_Vazquez]

To determine access to the 'pkadd' command, try this:

/usr/local/bin/sudo which pkgadd

During the install process, the file is either not present on the server, not found in the working path variable, or the user does not have execute permission for the file. On a Solaris 10 sparc server I have access to, I get this:

% which pkgadd
/usr/sbin/pkgadd
% ls -l /usr/sbin/pkgadd
-r-xr-xr-x   2 root     sys       241092 Aug 25  2009 /usr/sbin/pkgadd

Note that I was not root when I ran the commands. It may be that in your working environment, modifications were made to secure some commands and/or processes.

To help verify presence of the pkgadd command while running the install script, I would try out this. The "install" file used for this is just a shell script.  Temporarily modify the script and find a good place to add these lines:

echo "---------------------------------"
echo "Verifying presence of the pkgadd command on server."
echo "The shell's PATH variable setting is:"
echo $PATH
echo "     "
which pkgadd
echo "---------------------------------"
sleep 5

Where to add these lines is up to you but I would make it fairly early in the install process so as to not waste time if you are going to get a failure farther downstream anyway. Remember to remove this modification when diagnostic work is completed.

[nbustarter380]

Thanks Marianne, Jaime,

Looks like you are correct the  pkgadd is not on the server. I am not sure why? i am going to try a different client package.

$ /usr/local/bin/sudo /usr/sbin/pkgadd

pkgadd: ERROR: no packages were found in </var/spool/pkg>

$

Thanks again for your replies i will update soon.

[Marianne]

Your test above shows that pkgadd is indeed on this server, but /usr/sbin/ is probably not in your PATH variable. The problem with sudo access is that install scripts calls all sorts of other OS commands and write permissions to folders that need root access. I still say that you need to find a sysadmin to login as root or who can su - root to perform the installation.

[Jaime_Vazquez]

I am not sure youi understood the instructions sent.

The command you used " /usr/local/bin/sudo /usr/sbin/pkgadd" invoked the pkgadd command with no options. The output you saw was not an error for pkgadd, but rather created by pkgadd.

In my last posting I showed a mall code snipprt tht yo could use in the 'install' script itself to see if the running shell it is working under has visibility to the packadd command.

You might also try:

 /usr/local/bin/sudo which /usr/sbin/pkgadd

But the more reliable method, as noted already, is to actually change to a root authority id and execute the install script that way.

[jim_dalton]

You can spend (waste) a lot of time chasing down rights for doing installs, so I guess if you want to do it all using sudo thats your choice and you can chase it down (and again when it changes in later releases), otherwise I'm with MvdB, it is a couple of minutes effort.JIm.

[nbustarter380 · Accepted solution]

Thanks, Jamie, Marianne and Jim for your responses.

The sys admin is looking in our sudo rights again. they initially said that we had sudo rights and we did at one point because I have done a coulple of other solaris installs and they worked however that was a while ago.

Jim, yes that is true, it was better when there was a simpler way to sudo such as sudo su -

For some reason they changed it to /usr/local/bin/sudo and that has to be put before every command.

I will update again soon.

Regards

[Marianne · Accepted solution]

... they changed it to /usr/local/bin/sudo and that has to be put before every command.

That is exactly where the problem is.

The NBU install script calls various other commands that need root access.