Status 156 - FTL - Backup operation aborted!

[markdavies1978]

Hi all,

I'm using NBU 6.0MP4 and I have an issue with a Windows 2003 client which has encounterd the above backup exit status twice over the weekend, see detailed status below:

23/01/2011 19:59:14 - mounted; mount time: 00:00:53
23/01/2011 19:59:18 - positioning CR6142 to file 5
23/01/2011 19:59:53 - positioned CR6142; position time: 00:00:35
23/01/2011 19:59:53 - begin writing
23/01/2011 21:12:49 - Warning bpbrm(pid=7492) from client alicosan2: WRN - can't open file: F:\ScanDocs\ALH\010\01076\0107615\010761591\010761591_MCMILLAN\010761591_MCMILLAN_[1001]_7825.PDF (WIN32 5: Unknown error)
23/01/2011 21:12:49 - Error bpbrm(pid=7492) from client alicosan2: ERR - Snapshot Error while opening file: Volume{b5372178-9337-42a0-8ba2-e271882ec9a2}\ScanDocs\ALH\010\01076\0107615\010761591\010761591_MCMILLAN\010761591_MCMILLAN_[1001]_7825.PDF 
23/01/2011 21:12:49 - Critical bpbrm(pid=7492) from client alicosan2: FTL - Backup operation aborted!    
23/01/2011 21:14:05 - end writing; write time: 01:14:12
snapshot error encountered(156)

Windows Open File Backup's are not enabled on this Client. Also I have several other shares on this server which completed fine so seems a little odd at 1stt glance.

Thanks in advance for any input.

[j083418]

Can you show us the policy you are using to backup?

bppllist <policy name> -L

[markdavies1978]

C:\Documents and Settings\Netbackup>bppllist scandocs -L

Policy Name:       scandocs
Options:           0x0
template:          FALSE
c_unused1:         ?
Names:             (none)
Policy Type:       MS-Windows-NT (13)
Active:            yes
Effective date:    03/14/2008 13:19:48
Backup netwrk drvs:no
Collect TIR info:      no
Mult. Data Stream: no
Perform Snapshot Backup:   no
Snapshot Method:           (none)
Snapshot Method Arguments: (none)
Perform Offhost Backup:    no
Backup Copy:               0
Use Data Mover:            no
Data Mover Type:           2
Use Alternate Client:      no
Alternate Client Name:     (none)
Enable Instant Recovery:   no
Policy Priority:   0
Max Jobs/Policy:   Unlimited
Disaster Recovery: 0
Collect BMR Info:  no
Keyword:           ######
Client Encrypt:    yes
Checkpoint:        no
Residence:         -
Volume Pool:       NetBackup
Client/HW/OS/Pri:  alicosan2 PC WindowsNET 0 0 0 0 ?
Include:           F:\ScanDocs
Exclude:           (none defined)
Schedule:          Full
  Type:            FULL (0)
  Calendar sched: Enabled
    Saturday, Week 1
    Saturday, Week 2
    Saturday, Week 3
    Saturday, Week 4
    Saturday, Week 5
    EXCLUDE DATE 0 - 08/31/2009
    EXCLUDE DATE 1 - 05/28/2010
  Maximum MPX:     1
  Synthetic:       0
  PFI Recovery:    0
  Retention Level: 8 (1 year)
  u-wind/o/d:      0 0
  Incr Type:       DELTA (0)
  Alt Read Host:   (none defined)
  Max Frag Size:   0 MB
  Number Copies:   1
  Fail on Error:   0
  Residence:       (specific storage unit not required)
  Volume Pool:     (same as policy volume pool)
  Daily Windows:
   Day         Open       Close       W-Open     W-Close
   Sunday      000:00:00  000:00:00
   Monday      000:00:00  000:00:00
   Tuesday     000:00:00  000:00:00
   Wednesday   000:00:00  000:00:00
   Thursday    000:00:00  000:00:00
   Friday      000:00:00  000:00:00
   Saturday    017:00:00  047:00:00   161:00:00  191:00:00 023:00:00
Schedule:          Cumulative-Inc
  Type:            CINC (4)
  Calendar sched: Enabled
    Monday, Week 1
    Tuesday, Week 1
    Wednesday, Week 1
    Thursday, Week 1
    Monday, Week 2
    Tuesday, Week 2
    Wednesday, Week 2
    Thursday, Week 2
    Monday, Week 3
    Tuesday, Week 3
    Wednesday, Week 3
    Thursday, Week 3
    Monday, Week 4
    Tuesday, Week 4
    Wednesday, Week 4
    Thursday, Week 4
    Monday, Week 5
    Tuesday, Week 5
    Wednesday, Week 5
    Thursday, Week 5
    EXCLUDE DATE 0 - 03/24/2008
    EXCLUDE DATE 1 - 03/31/2008
    EXCLUDE DATE 2 - 08/31/2009
    EXCLUDE DATE 3 - 12/28/2009
    EXCLUDE DATE 4 - 04/01/2010
    EXCLUDE DATE 5 - 04/05/2010
    EXCLUDE DATE 6 - 05/03/2010
    EXCLUDE DATE 7 - 05/31/2010
    EXCLUDE DATE 8 - 06/29/2010
    EXCLUDE DATE 9 - 06/30/2010
    EXCLUDE DATE 10 - 07/01/2010
    EXCLUDE DATE 11 - 08/30/2010
    EXCLUDE DATE 12 - 12/27/2010
    EXCLUDE DATE 13 - 12/28/2010
    EXCLUDE DATE 14 - 01/03/2011
  Maximum MPX:     1
  Synthetic:       0
  PFI Recovery:    0
  Retention Level: 3 (1 month)
  u-wind/o/d:      0 0
  Incr Type:       DELTA (0)
  Alt Read Host:   (none defined)
  Max Frag Size:   0 MB
  Number Copies:   1
  Fail on Error:   0
  Residence:       (specific storage unit not required)
  Volume Pool:     (same as policy volume pool)
  Daily Windows:
   Day         Open       Close       W-Open     W-Close
   Sunday      000:00:00  000:00:00
   Monday      017:30:00  028:30:00   041:30:00  052:30:00
   Tuesday     017:30:00  028:30:00   065:30:00  076:30:00
   Wednesday   017:30:00  028:30:00   089:30:00  100:30:00
   Thursday    017:30:00  028:30:00   113:30:00  124:30:00
   Friday      000:00:00  000:00:00
   Saturday    000:00:00  000:00:00

C:\Documents and Settings\Netbackup>

[Merv]

156  is often caused by the VSP/VSS cache file running out of allocated space.You need to allocate enough storage for snapshot to work for open files.

Refer to this technote to tune your VSS settings on the client

http://www.symantec.com/business/support/index?page=content&id=TECH38709

[Yasuhisa_Ishika]

And VSP is used as WOFB snapshot method if you have never changed. Try to change the method to VSS instead. It's better than VSP.

[js88699]

Try disabling the Windows Open File Backup on the master properties.

Open the Master Server Properties
Client Attributes
Add the client there and on the last tab uncheck the box
 Enable Windows Open file Backups for this client.

We've pretty much made this the standard fix for any windoze clients that get a 156.

[markdavies1978 · Accepted solution]

I didn't have have the client in question added to the Master Server Properties 'Client Attributes' tab.

I will try the VSS method & see how I get on.

Thanks.