Status Code 13,media mgr exited with status code 90

[Nayab_Rasool]

Hi Team,

Media manager backup id exited with status 90: Media manager recieved no data  for backup image file read failed (13)

our backups are failing with the above error now my question is as its says NO DATA FOR BACKUP IMAGE its failed due to there is no data changed in that file or folder is this error serious or nothing to worry as backup failing coz of no changes done to that file or folder . Advise me please.

Thanks 

Nayab

[Marianne]

Please give us more information :

OS on Client
NBU version and patch level on Client
Node in a cluster?
Does Exclude List exist for Client?
What is in Backup Selection for Client's policy?

One possible reason is where a drive letter exists in Exclude List, e.g. X:\ and Backup Selection contains ALL_LOCAL_DRIVES. The solution here is to change Exclude List to X:\*

[Nayab_Rasool]

Hi Maria,

OS on client is WINDOWS 2008 R2

NBU version is 7.1

The backup getting failed with this ststus code on three servers in which one server is in CLUSTER which is application server

and rest two are WEBSERVERS 

and i don see any exclude list as i checked in client properties 

ALL_LOCAL_DRIVE is wat mentioned in the policy.

Thanks 

Nayab

[Marianne]

Look for Exclude List in Host Properties -> Clients, select Client -> Windows Client -> Exclude List. Please also create bpbkar log folder on client under ....\veritas\netbackup\logs. After next failure, copy log file in bpbkar folder to bpbkar.txt and upload using File attachments.

[Nayab_Rasool]

I mean i have checked the exclude but its empty nothing was in exclude list

yes i will create the bpkar log and will check it after the next backup

Thanks

Nayab 

[Marianne]

Apologies - I misread your previous post. Hopefully bpbkar logs will tell us what is wrong.

[Nayab_Rasool]

Hi Maria,

I have doubt about it might be issue with the patches.

Do you have any idea what are the most upto date patch i need to have for my system 

WINDOWS :- 2008 R2

NBU:- 7.1

[Marianne · Accepted solution]

The latest 7.1 patch is 7.1.0.4.

Master download list: http://www.symantec.com/docs/TECH65429

[watsons]

Probably related to one of these:

http://www.symantec.com/docs/TECH180155

http://www.symantec.com/docs/TECH177621

Anyway, patching to 7.1.0.4 should be a good choice to eliminate Netbackup bugs. Saw this issue in 7.0.1 before.