Storage Server showing down in Netbackup MSDP

[Sahil_Joshi]

Hi all,

Require your assistance in making the Storage Server UP. My backups are failing with 213. I am using MSDP feature. Earlier it used to work properly, but while running some backups last time it went down (server utilization went high during that time). The Media and Master server both are on NBU 7.1.0.1.

# nbdevquery -listdp -U | more
Disk Pool Name   : NBUDEDUP_DP_MEDIASERVER
Disk Pool Id     : NBUDEDUP_DP_MEDIASERVER
Disk Type        : PureDisk
Status           : UP
Flag             : Patchwork
Flag             : Visible
Flag             : OpenStorage
Flag             : SingleStorageServer
Flag             : CopyExtents
Flag             : AdminUp
Flag             : InternalUp
Flag             : LifeCycle
Flag             : CapacityMgmt
Flag             : FragmentImages
Flag             : Cpr
Flag             : FT-Transfer
Flag             : OptimizedImage
Raw Size (GB)    : 256.00
Usable Size (GB) : 256.00
Num Volumes      : 1
High Watermark   : 98
Low Watermark    : 80
Max IO Streams   : -1
Comment          : Disk pool for Mediasr1
Storage Server   : mediasr1 (DOWN)

I tried changing the state of Disk Pool status to UP, through nbdevconfig but still its showing down. Kindly assist.

Regards,

Sahil

[thesanman]

Check your media server for the spoold process; is it running.

You don't indicate what platform you are running this on.  I have seen Dedupe Engine stop on Windows and not restart as it is meant to.

[RiaanBadenhorst]

Hi,

Go through this note and check all the possible issues

http://www.symantec.com/docs/TECH159232

And check the netbackup logs

http://www.symantec.com/docs/TECH124557