Syatem State restoration Failed

[mnakhan]

HI,

i am facing the issue of system states restore is failed

below the error detail;

06/12/2014 22:27:32 - begin Restore
06/12/2014 22:27:35 - restoring from image 10.1.11.101_1401982944
06/12/2014 22:27:35 - requesting resource @aaaad
06/12/2014 22:27:36 - granted resource  MediaID=@aaaad;DiskVolume=PureDiskVolume;DiskPool=dp_disk_nb5220nu;Path=PureDiskVolume;StorageServer=nb5220nu;MediaServer=nb5220nu
06/12/2014 22:27:36 - Info bprd (pid=21472) Restoring from copy 1 of image created Thu Jun  5 10:42:24 2014
06/12/2014 22:27:37 - Info bpbrm (pid=21505) 10.1.11.4 is the host to restore to
06/12/2014 22:27:37 - Info bpbrm (pid=21505) reading file list from client
06/12/2014 22:27:37 - connecting
06/12/2014 22:27:37 - Info bpbrm (pid=21505) starting bptm
06/12/2014 22:27:40 - Info tar (pid=3620) Restore started
06/12/2014 22:27:40 - connected; connect time: 0:00:00
06/12/2014 22:27:40 - Info bpbrm (pid=21505) bptm pid: 21509
06/12/2014 22:27:40 - Info bptm (pid=21509) start
06/12/2014 22:27:40 - started process bptm (pid=21509)
06/12/2014 22:27:40 - Info bpdm (pid=21509) reading backup image
06/12/2014 22:27:40 - Info bptm (pid=21509) using 30 data buffers
06/12/2014 22:27:40 - Info bptm (pid=21509) spawning a child process
06/12/2014 22:27:40 - Info bptm (pid=21509) child pid: 21512
06/12/2014 22:27:41 - begin reading
06/12/2014 22:27:42 - Error bpbrm (pid=21505) from client 10.1.11.4: ERR - unable to create object for restore: System State:\ (WIN32 -536870020: Unknown error)
06/12/2014 22:27:42 - Error bpbrm (pid=21505) from client 10.1.11.4: ERR - unable to create object for restore: System State:\Task Scheduler\ (WIN32 -536870020: Unknown error)
06/12/2014 22:27:42 - Error bpbrm (pid=21505) from client 10.1.11.4: ERR - unable to create object for restore: System State:\Task Scheduler\TasksStore (WIN32 -536870020: Unknown error)
06/12/2014 22:27:42 - Error bpbrm (pid=21505) from client 10.1.11.4: ERR - unable to create object for restore: System State:\VSS Express Writer Store\ (WIN32 -536870020: Unknown error)
06/12/2014 22:27:42 - Error bpbrm (pid=21505) from client 10.1.11.4: ERR - unable to create object for restore: System State:\VSS Express Writer Store\WriterMetadataStore (WIN32 -536870020: Unknown error)
06/12/2014 22:27:42 - Error bpbrm (pid=21505) from client 10.1.11.4: ERR - unable to create object for restore: System State:\Performance Counter\ (WIN32 -536870020: Unknown error)
06/12/2014 22:27:42 - Error bpbrm (pid=21505) from client 10.1.11.4: ERR - unable to create object for restore: System State:\Performance Counter\PerformanceCounters (WIN32 -536870020: Unknown error)
06/12/2014 22:27:42 - Error bpbrm (pid=21505) from client 10.1.11.4: ERR - unable to create object for restore: System State:\System Files\ (WIN32 -536870020: Unknown error)
06/12/2014 22:27:42 - Error bpbrm (pid=21505) from client 10.1.11.4: ERR - unable to create object for restore: System State:\System Files\System Files (WIN32 -536870020: Unknown error)
06/12/2014 22:28:54 - Error bpbrm (pid=21505) from client 10.1.11.4: ERR - unable to create object for restore: System State:\File Server Resource Manager\ (WIN32 -536870020: Unknown error)
06/12/2014 22:28:54 - Info bpbrm (pid=21505) from client 10.1.11.4: TRV - last message being suppressed after 10 occurrences
06/12/2014 22:29:01 - Info bptm (pid=21509) waited for empty buffer 1339 times, delayed 3488 times
06/12/2014 22:29:01 - end reading; read time: 0:01:20
06/12/2014 22:29:01 - begin reading
06/12/2014 22:30:09 - Info bptm (pid=21509) waited for empty buffer 1189 times, delayed 2998 times
06/12/2014 22:30:09 - end reading; read time: 0:01:08
06/12/2014 22:30:09 - Info bptm (pid=21509) completed reading backup image
06/12/2014 22:30:09 - Info bptm (pid=21509) EXITING with status 0 <----------
06/12/2014 22:30:09 - Info nb5220nu (pid=21509) StorageServer=PureDisk:nb5220nu; Report=PDDO Stats for (nb5220nu): read: 8163235 KB, CR received: 8168204 KB, CR received over FC: 0 KB, dedup: 0.0%
06/12/2014 22:30:10 - Error bpbrm (pid=21505) socket read failed: errno = 104 - Connection reset by peer
06/12/2014 22:30:10 - Info tar (pid=3620) done. status: 13: file read failed
06/12/2014 22:30:10 - Error bpbrm (pid=21505) client restore EXIT STATUS 13: file read failed
06/12/2014 22:30:10 - restored from image 10.1.11.101_1401982944; restore time: 0:02:35
06/12/2014 22:30:10 - Warning bprd (pid=21472) Restore must be resumed prior to first image expiration on Thu 19 Jun 2014 10:42:24 AM GMT+5
06/12/2014 22:30:10 - end Restore; elapsed time 0:02:38
Windows File System policy restore error  (2808)

backup 5220 appliance 2.5

cient MS_windows 2008R2 netbackup 7.5

active directory server crash and now restore only system state but it failed.

[Marianne]

Hopefully you are not trying to restore System State to original location?

This should only be done as part of a Full system restore where ALL steps in this TN are carefully followed:

HOWTO: Use NetBackup to perform a restore for a total and complete recovery of Windows client(s)... 
http://www.symantec.com/docs/TECH56473 

You can restore System State to alternate location:

How To Restore a Windows System State to an alternate location 
http://www.symantec.com/docs/HOWTO36039 

**** I am moving this discussion to the NetBackup forum as it is not directly related to Appliances ****

[Marianne]

Supported way to recover a crashed server without BMR is documented in TECH56473.

I have seen successful system restore when this TN is followed carefully.

PS:

We are unable to open your screenshot.

[mnakhan]

Hi Marianne,

i am tryoing to restore same location and same crash server.

following are the step i performed.

1. recover the syatem OS to last recovery point(jan 27,2014).

2. install NB agent windows

3.configure policy for communicition between NB master/media server and client that was crashed

4. msconfig.exe and change boot mode to safe mode.

5. restore the "system state" from BAR GUI OF Netbackup Master server.

6. successfully rstored.

7. reboot the windows server after reboot it show the image recovery option pop up.

screen short is attached for your reference.

[mnakhan]

PFA

[mnakhan]

Hi,

Today I have performed the below steps.

1. Recover the server from the system recovery option -> system image recovery (last backup date is 27 Jan, 2014)

2. When i run its AD (pop-up message like this the domain can't be found) i.e.  Also verify the cmd netdom query fsmo "role not exist" etc.

3. Install the netbackup agent.

4. Run msconfig.exe tool. On the Boot tab, select Safe Boot, and then click Active Directory repair.

5. Auto restart system comes into safe mode.

6. Restore the "system state" backup.

7. Restart the server after power up it asking agin about the system recovery option.

after the i insert the windows media into a cdrom, boot it from cdrom and select language, select repair your computer, In the System Recovery Options dialog box, click Command Prompt and run the below commands

bootrec /fixmbr    (Fixes MBR)

bootrec /fixboot   (Fixes Boot Sector)

bootrec /scanos    (Scans for Windows installations to add)

 Type exit and reboot the system. But again system power on with the system recovery option tool.

i am struck here from couple of days. Kindly guide me how i resolve this issue.

[Marianne]

Third time I am recommending to follow steps in TECH56473...........
(First time was a week ago.....)

[mnakhan]

Hi Marianne,

thanks for your effort. my issue has resolved now by performing the below steps.

1. OS restore from the OS uitility to last recovery point.

2. reboot the server and press F8 key select option DRSM

3. my computer ->Start->accessories->windows server backup uitility

4. tick the "system state" OR "active directory" option and un-check the "files and folder" option 

5. perform its step by step procedure it restore the system state backup old dated.

once done reboot the server

install the netbackup agent restore the backup  of "system state" that u have taken via Netbackup.

thanks all for your support.

regards,