Unable to activate media server after IP change

[Mastana420]

Hi

Running environment:

Master Server: Netbackup version 7.6.0.3 running on Red Hat Linux 6

Media Server: netbackup version 7.6.0.4 running on Red Hat Linux 6

We have changed the IP address of the media server, and after the change we are able to ping the media server from the master, and vice versa. I even see Media server under Host properties as connected. But Under Devices - Media Server, i am unable to Activate the media server. It fails with error EMM database error 196. Can someone please guide me as to how i can resolve this issue? This is urgent so quick reply is appreciated. Thanks.

[Marianne · Accepted solution]

Have you refereshed NBU host cache after the IP change?

On master server, run:
bpclntcmd -clear_host_cache

Test connectivity with:

bptestbpcd -host <media-server> -debug -verbose

[Mastana420]

I ran over that command, but i was not sure wheter i could run this clear cache command on a running environment?

[mph999]

Yes, you can run the command.

[Marianne]

When and how to clear the NetBackup host cache

http://www.symantec.com/docs/TECH136792 

The command is meant for running environment.

[Mastana420]

Its was just the cache, thanks alot to both of you.