Unable to perform GRT in exchange 2010

[Marc_Jo]

Hi,

I have setup of 2*2008r2 sp1 servers configured in DAG and 1*2008r2 server configured as CAS. Backup is happening without error but when we try to restore it gives the following error message in task viewer

21:11:06 4/6/2011: Restore Started

21:12:13 (118.001) Restoring from copy 1 of image created 4/6/2011 3:52:23 AM
21:13:39 (118.001) TAR - \\dag\Microsoft Information Store\Mailbox Database 1749474383\Database
21:13:40 (118.001) (118.001) ERR - unable to create object for restore: \\dag\Microsoft Information Store\Mailbox Database 1749474383\Database\joseph mathew [joseph mathew], rai error = 17
21:13:40 (118.001) (118.001) ERR - unable to create object for restore: \\dag\Microsoft Information Store\Mailbox Database 1749474383\Database\joseph mathew [joseph mathew]\Top of Information Store, rai error = 17
21:13:40 (118.001) (118.001) ERR - unable to create object for restore: \\dag\Microsoft Information Store\Mailbox Database 1749474383\Database\joseph mathew [joseph mathew]\Top of Information Store\Inbox, rai error = 17
21:13:40 (118.001) (118.001) ERR - unable to create object for restore: \\dag\Microsoft Information Store\Mailbox Database 1749474383\Database\joseph mathew [joseph mathew]\Top of Information Store\Inbox\<No Subject> <0000000053711e740b02c449ab961dc1cbc5f8ce0700d16ec6e4ec8ec842927f6f5446bc859e00000000000f0000d16ec6e4ec8ec842927f6f5446bc859e000001aa9ddc0000>, rai error = 6
21:13:40 (118.001) (118.001) ERR - unable to create object for restore: \\dag\Microsoft Information Store\Mailbox Database 1749474383\Database\joseph mathew [joseph mathew]\Top of Information Store\Inbox\<No Subject> <0000000053711e740b02c449ab961dc1cbc5f8ce0700d16ec6e4ec8ec842927f6f5446bc859e00000000000f0000d16ec6e4ec8ec842927f6f5446bc859e000001ab1af40000>, rai error = 6
21:13:41 (118.001) (118.001) INF - GRE EXITING WITH STATUS = 0
21:13:41 (118.001) (118.001) INF - GRE RESTORED 1 OF 6 FILES SUCCESSFULLY
21:13:41 (118.001) (118.001) INF - GRE KEPT 0 EXISTING FILES
21:13:41 (118.001) (118.001) INF - GRE PARTIALLY RESTORED 0 FILES

21:13:41 (118.001) Status of restore from copy 1 of image created 4/6/2011 3:52:23 AM = the restore failed to recover the requested files

21:13:42 INF - Server status = 5
21:13:42 INF - Server status = 5
21:13:42 (118.xxx) INF - Status = the restore failed to recover the requested files.

21:13:42 (117.xxx) INF - Status = the restore failed to recover the requested files.

BPBRM LOGS below

21:13:39.632 [1556.5036] <2> hosts_equal: Comparing hosts <master.kk.com> and <master>
21:13:39.632 [1556.5036] <2> hosts_equal: host1 master.kk.com master.kk.com addr 192.168.20.25 (0x1914a8c0)
21:13:39.632 [1556.5036] <2> hosts_equal: host2 master master.kk.com addr 192.168.20.25 (0x1914a8c0)
21:13:39.632 [1556.5036] <2> hosts_equal: hostnames DO compare (1)
21:13:39.632 [1556.5036] <2> bpbrm add_msg_to_progress_file: CLIENT_CMD_SOCK from bpcr = 660
21:13:39.632 [1556.5036] <2> bpbrm add_msg_to_progress_file: CLIENT_STAT_SOCK from bpcr = 656
21:13:39.632 [1556.5036] <2> bpbrm write_msg_to_progress_file: (118.001) TAR - \\dag\Microsoft Information Store\Mailbox Database 1749474383\Database

21:13:40.148 [1556.5036] <16> bpbrm main: from client DAG1.KK.COM: ERR - unable to create object for restore: \\dag\Microsoft Information Store\Mailbox Database 1749474383\Database\joseph mathew [joseph mathew], rai error = 17
21:13:40.148 [1556.5036] <2> set_job_details: Tfile (118): LOG 1302149620 16 bpbrm 1556 from client DAG1.KK.COM: ERR - unable to create object for restore: \\dag\Microsoft Information Store\Mailbox Database 1749474383\Database\joseph mathew [joseph mathew], rai error = 17

21:13:40.148 [1556.5036] <4> db_error_add_to_file: from client DAG1.KK.COM: ERR - unable to create object for restore: \\dag\Microsoft Information Store\Mailbox Database 1749474383\Database\joseph mathew [joseph mathew], rai error = 17
21:13:40.148 [1556.5036] <2> bpbrm write_msg_to_progress_file: (118.001) (118.001) ERR - unable to create object for restore: \\dag\Microsoft Information Store\Mailbox Database 1749474383\Database\joseph mathew [joseph mathew], rai error = 17

21:13:40.367 [1556.5036] <16> bpbrm main: from client DAG1.KK.COM: ERR - unable to create object for restore: \\dag\Microsoft Information Store\Mailbox Database 1749474383\Database\joseph mathew [joseph mathew]\Top of Information Store, rai error = 17
21:13:40.367 [1556.5036] <2> set_job_details: Tfile (118): LOG 1302149620 16 bpbrm 1556 from client DAG1.KK.COM: ERR - unable to create object for restore: \\dag\Microsoft Information Store\Mailbox Database 1749474383\Database\joseph mathew [joseph mathew]\Top of Information Store, rai error = 17

21:13:40.367 [1556.5036] <4> db_error_add_to_file: from client DAG1.KK.COM: ERR - unable to create object for restore: \\dag\Microsoft Information Store\Mailbox Database 1749474383\Database\joseph mathew [joseph mathew]\Top of Information Store, rai error = 17
21:13:40.367 [1556.5036] <2> bpbrm write_msg_to_progress_file: (118.001) (118.001) ERR - unable to create object for restore: \\dag\Microsoft Information Store\Mailbox Database 1749474383\Database\joseph mathew [joseph mathew]\Top of Information Store, rai error = 17

21:13:40.367 [1556.5036] <16> bpbrm main: from client DAG1.KK.COM: ERR - unable to create object for restore: \\dag\Microsoft Information Store\Mailbox Database 1749474383\Database\joseph mathew [joseph mathew]\Top of Information Store\Inbox, rai error = 17
21:13:40.367 [1556.5036] <2> set_job_details: Tfile (118): LOG 1302149620 16 bpbrm 1556 from client DAG1.KK.COM: ERR - unable to create object for restore: \\dag\Microsoft Information Store\Mailbox Database 1749474383\Database\joseph mathew [joseph mathew]\Top of Information Store\Inbox, rai error = 17

21:13:40.367 [1556.5036] <4> db_error_add_to_file: from client DAG1.KK.COM: ERR - unable to create object for restore: \\dag\Microsoft Information Store\Mailbox Database 1749474383\Database\joseph mathew [joseph mathew]\Top of Information Store\Inbox, rai error = 17
21:13:40.367 [1556.5036] <2> bpbrm write_msg_to_progress_file: (118.001) (118.001) ERR - unable to create object for restore: \\dag\Microsoft Information Store\Mailbox Database 1749474383\Database\joseph mathew [joseph mathew]\Top of Information Store\Inbox, rai error = 17

21:13:40.367 [1556.5036] <16> bpbrm main: from client DAG1.KK.COM: ERR - unable to create object for restore: \\dag\Microsoft Information Store\Mailbox Database 1749474383\Database\joseph mathew [joseph mathew]\Top of Information Store\Inbox\<No Subject> <0000000053711e740b02c449ab961dc1cbc5f8ce0700d16ec6e4ec8ec842927f6f5446bc859e00000000000f0000d16ec6e4ec8ec842927f6f5446bc859e000001aa9ddc0000>, rai error = 6
21:13:40.367 [1556.5036] <2> set_job_details: Tfile (118): LOG 1302149620 16 bpbrm 1556 from client DAG1.KK.COM: ERR - unable to create object for restore: \\dag\Microsoft Information Store\Mailbox Database 1749474383\Database\joseph mathew [joseph mathew]\Top of Information Store\Inbox\<No Subject> <0000000053711e740b02c449ab961dc1cbc5f8ce0700d16ec6e4ec8ec842927f6f5446bc859e00000000000f0000d16ec6e4ec8ec842927f6f5446bc859e000001aa9ddc0000>, rai error = 6

21:13:40.367 [1556.5036] <4> db_error_add_to_file: from client DAG1.KK.COM: ERR - unable to create object for restore: \\dag\Microsoft Information Store\Mailbox Database 1749474383\Database\joseph mathew [joseph mathew]\Top of Information Store\Inbox\<No Subject> <0000000053711e740b02c449ab961dc1cbc5f8ce0700d16ec6e4ec8ec842927f6f5446bc859e00000000000f0000d16ec6e4ec8ec842927f6f5446bc859e000001aa9ddc0000>, rai error = 6
21:13:40.367 [1556.5036] <2> bpbrm write_msg_to_progress_file: (118.001) (118.001) ERR - unable to create object for restore: \\dag\Microsoft Information Store\Mailbox Database 1749474383\Database\joseph mathew [joseph mathew]\Top of Information Store\Inbox\<No Subject> <0000000053711e740b02c449ab961dc1cbc5f8ce0700d16ec6e4ec8ec842927f6f5446bc859e00000000000f0000d16ec6e4ec8ec842927f6f5446bc859e000001aa9ddc0000>, rai error = 6

21:13:40.367 [1556.5036] <16> bpbrm main: from client DAG1.KK.COM: ERR - unable to create object for restore: \\dag\Microsoft Information Store\Mailbox Database 1749474383\Database\joseph mathew [joseph mathew]\Top of Information Store\Inbox\<No Subject> <0000000053711e740b02c449ab961dc1cbc5f8ce0700d16ec6e4ec8ec842927f6f5446bc859e00000000000f0000d16ec6e4ec8ec842927f6f5446bc859e000001ab1af40000>, rai error = 6
21:13:40.367 [1556.5036] <2> set_job_details: Tfile (118): LOG 1302149620 16 bpbrm 1556 from client DAG1.KK.COM: ERR - unable to create object for restore: \\dag\Microsoft Information Store\Mailbox Database 1749474383\Database\joseph mathew [joseph mathew]\Top of Information Store\Inbox\<No Subject> <0000000053711e740b02c449ab961dc1cbc5f8ce0700d16ec6e4ec8ec842927f6f5446bc859e00000000000f0000d16ec6e4ec8ec842927f6f5446bc859e000001ab1af40000>, rai error = 6

21:13:40.367 [1556.5036] <4> db_error_add_to_file: from client DAG1.KK.COM: ERR - unable to create object for restore: \\dag\Microsoft Information Store\Mailbox Database 1749474383\Database\joseph mathew [joseph mathew]\Top of Information Store\Inbox\<No Subject> <0000000053711e740b02c449ab961dc1cbc5f8ce0700d16ec6e4ec8ec842927f6f5446bc859e00000000000f0000d16ec6e4ec8ec842927f6f5446bc859e000001ab1af40000>, rai error = 6
21:13:40.367 [1556.5036] <2> bpbrm write_msg_to_progress_file: (118.001) (118.001) ERR - unable to create object for restore: \\dag\Microsoft Information Store\Mailbox Database 1749474383\Database\joseph mathew [joseph mathew]\Top of Information Store\Inbox\<No Subject> <0000000053711e740b02c449ab961dc1cbc5f8ce0700d16ec6e4ec8ec842927f6f5446bc859e00000000000f0000d16ec6e4ec8ec842927f6f5446bc859e000001ab1af40000>, rai error = 6

21:13:41.539 [1556.5036] <2> bpbrm write_msg_to_progress_file: (118.001) (118.001) INF - GRE EXITING WITH STATUS = 0

21:13:41.539 [1556.5036] <2> bpbrm main: from client DAG1.KK.COM: INF - GRE RESTORED 1 OF 6 SUCCESSFULLY
21:13:41.554 [1556.5036] <2> job_monitoring_exex: ACK disconnect
21:13:41.554 [1556.5036] <2> job_disconnect: Disconnected
21:13:41.554 [1556.5036] <2> bpbrm write_msg_to_progress_file: (118.001) (118.001) INF - GRE RESTORED 1 OF 6 FILES SUCCESSFULLY

21:13:41.554 [1556.5036] <2> bpbrm main: from client DAG1.KK.COM: INF - GRE KEPT 0 EXISTING FILES
21:13:41.554 [1556.5036] <2> bpbrm write_msg_to_progress_file: (118.001) (118.001) INF - GRE KEPT 0 EXISTING FILES

21:13:41.554 [1556.5036] <2> bpbrm main: from client DAG1.KK.COM: INF - GRE PARTIALLY RESTORED 0 FILES
21:13:41.554 [1556.5036] <2> bpbrm write_msg_to_progress_file: (118.001) (118.001) INF - GRE PARTIALLY RESTORED 0 FILES


21:13:41.554 [1556.5036] <2> bpbrm main: from client DAG1.KK.COM: INF - GRE EXITING WITH STATUS = 5 - the restore failed to recover the requested files
21:13:46.554 [1556.5036] <16> bpbrm Exit: client restore EXIT STATUS 5: the restore failed to recover the requested files
21:13:46.554 [1556.5036] <2> vnet_cached_getaddrinfo: ../../libvlibs/vnet_addrinfo.c.1121: 0: found in cache name: master
21:13:46.554 [1556.5036] <2> vnet_cached_getaddrinfo: ../../libvlibs/vnet_addrinfo.c.1122: 0: found in cache service: NULL
21:13:46.554 [1556.5036] <2> vnet_cached_getaddrinfo: ../../libvlibs/vnet_addrinfo.c.1121: 0: found in cache name: master
21:13:46.554 [1556.5036] <2> vnet_cached_getaddrinfo: ../../libvlibs/vnet_addrinfo.c.1122: 0: found in cache service: veritas_pbx
21:13:46.554 [1556.5036] <2> vnet_cached_getaddrinfo: ../../libvlibs/vnet_addrinfo.c.1121: 0: found in cache name: 192.168.20.25
21:13:46.554 [1556.5036] <2> vnet_cached_getaddrinfo: ../../libvlibs/vnet_addrinfo.c.1122: 0: found in cache service: NULL
21:13:46.554 [1556.5036] <2> get_pref_netconnection: ../../libvlibs/vnet_addrinfo.c.3951: 0: Local [strong] check, using interface : ANY
21:13:46.554 [1556.5036] <2> vnet_cached_getaddrinfo: ../../libvlibs/vnet_addrinfo.c.1121: 0: found in cache name: master
21:13:46.554 [1556.5036] <2> vnet_cached_getaddrinfo: ../../libvlibs/vnet_addrinfo.c.1122: 0: found in cache service: vnetd
21:13:46.554 [1556.5036] <2> vnet_cached_getaddrinfo: ../../libvlibs/vnet_addrinfo.c.1121: 0: found in cache name: 192.168.20.25
21:13:46.554 [1556.5036] <2> vnet_cached_getaddrinfo: ../../libvlibs/vnet_addrinfo.c.1122: 0: found in cache service: NULL
21:13:46.554 [1556.5036] <2> get_pref_netconnection: ../../libvlibs/vnet_addrinfo.c.3951: 0: Local [strong] check, using interface : ANY
21:13:46.554 [1556.5036] <2> vnet_cached_getaddrinfo: ../../libvlibs/vnet_addrinfo.c.1121: 0: found in cache name: master
21:13:46.554 [1556.5036] <2> vnet_cached_getaddrinfo: ../../libvlibs/vnet_addrinfo.c.1122: 0: found in cache service: bpjobd
21:13:46.554 [1556.5036] <2> vnet_cached_getaddrinfo: ../../libvlibs/vnet_addrinfo.c.1121: 0: found in cache name: 192.168.20.25
21:13:46.554 [1556.5036] <2> vnet_cached_getaddrinfo: ../../libvlibs/vnet_addrinfo.c.1122: 0: found in cache service: NULL
21:13:46.554 [1556.5036] <2> get_pref_netconnection: ../../libvlibs/vnet_addrinfo.c.3951: 0: Local [strong] check, using interface : ANY
21:13:46.554 [1556.5036] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1140: 0: connect in progress: 1 0x00000001
21:13:46.554 [1556.5036] <2> vnet_pbxConnect: pbxConnectEx Succeeded
21:13:46.554 [1556.5036] <2> do_pbx_service: ../../libvlibs/vnet_connect.c.1724: 0: via PBX: bpjobd CONNECT FROM 192.168.20.25.65169 TO 192.168.20.25.1556 fd = 464
21:13:46.554 [1556.5036] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1307: 0: connect: async CONNECT FROM 192.168.20.25.65169 TO 192.168.20.25.1556 fd = 464
21:13:46.554 [1556.5036] <2> vnet_cached_getaddrinfo: ../../libvlibs/vnet_addrinfo.c.1121: 0: found in cache name: master
21:13:46.554 [1556.5036] <2> vnet_cached_getaddrinfo: ../../libvlibs/vnet_addrinfo.c.1122: 0: found in cache service: NULL
21:13:46.554 [1556.5036] <2> job_connect: SO_KEEPALIVE set on socket 464 for client master
21:13:46.554 [1556.5036] <2> logconnections: BPJOBD CONNECT FROM 192.168.20.25.65169 TO 192.168.20.25.1556 fd = 464
21:13:46.554 [1556.5036] <2> job_authenticate_connection: ignoring VxSS authentication check for now...
21:13:46.554 [1556.5036] <2> job_connect: Connected to the host master contype 10 jobid <118> socket <464>
21:13:46.554 [1556.5036] <2> job_connect: Connected on port 65169
21:13:46.554 [1556.5036] <2> set_job_details: Tfile (118): LOG 1302149626 16 bpbrm 1556 client restore EXIT STATUS 5: the restore failed to recover the requested files

21:13:46.554 [1556.5036] <2> job_monitoring_exex: ACK disconnect
21:13:46.554 [1556.5036] <2> job_disconnect: Disconnected
21:13:46.554 [1556.5036] <4> db_error_add_to_file: client restore EXIT STATUS 5: the restore failed to recover the requested files

I tried with 7.0, 7.0.1 and 7.1. Is there any bug in 7.*.

Regards,

[RiaanBadenhorst]

Hi,

Check if this helps

http://www.symantec.com/docs/TECH136322

[Fr_d_ric_RIGAL]

Hi,

Verify too if the file have been restored even if the job is in error

Regards

[Marc_Jo]

Thanks Riaan but it didnt help me. 

[Marc_Jo]

Hi Rigal,

No files are restored. to confirm the GRT functionality i checked with stand alone exchange server it's perfectly working fine without error (Backup/Restore) in all the versions 7.0/7.01./7.1, whereas if i try with dag it gives error.

Regards,