W2K3 Client - Error Code 58

[NBU2010]

Hello Forum,

Trying to backup a windows 2003 32 bit client through NBU 7.5.3 / Solaris 10 MASTER/MEDIA.

Getting error code 58 consistently.

I have already checked bpclntcmd -pn, -self, -hn from both client and Master/media end.

All r working fine.

On testing the client connectivity through bptestbpcd -debug -verbose -client XXX following was the output on the master server.

------------------------------------------------------------------------------------------------------------------------

17:11:30.606 [10416] <2> bptestbpcd: VERBOSE = 0
17:14:42.305 [10416] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_ERROR returned 145 0x91
17:14:54.334 [10416] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_ERROR returned 145 0x91
17:15:06.364 [10416] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_ERROR returned 145 0x91
17:16:32.097 [10416] <8> async_connect: [vnet_connect.c:1219] ran out of time before connect 302 0x12e
17:16:32.097 [10416] <8> async_connect: [vnet_connect.c:1219] ran out of time before connect 302 0x12e
17:16:32.097 [10416] <8> async_connect: [vnet_connect.c:1219] ran out of time before connect 302 0x12e
17:16:32.098 [10416] <16> connect_to_service: connect failed STATUS (18) CONNECT_FAILED
        status: FAILED, (44) CONNECT_TIMEOUT; system: (150) Operation now in progress; FROM 0.0.0.0 TO xxx 10.22.129.68 bpcd VIA pbx
        status: FAILED, (44) CONNECT_TIMEOUT; system: (150) Operation now in progress; FROM 0.0.0.0 TO xxx 10.22.129.68 bpcd VIA vnetd
        status: FAILED, (44) CONNECT_TIMEOUT; system: (150) Operation now in progress; FROM 0.0.0.0 TO xxx 10.22.129.68 bpcd
17:16:32.098 [10416] <8> vnet_connect_to_bpcd: [vnet_connect.c:279] connect_to_service() failed 18 0x12
17:16:32.098 [10416] <2> local_bpcr_connect: Can't connect to client xxx
17:16:32.098 [10416] <2> ConnectToBPCD: bpcd_connect_and_verify(xxx) failed: 25
<16>bptestbpcd main: Function ConnectToBPCD(xxx) failed: 25
17:16:32.098 [10416] <16> bptestbpcd main: Function ConnectToBPCD(xxx) failed: 25
<2>bptestbpcd: cannot connect on socket
17:16:32.098 [10416] <2> bptestbpcd: cannot connect on socket
<2>bptestbpcd: EXIT status = 25
17:16:32.098 [10416] <2> bptestbpcd: EXIT status = 25
cannot connect on socket
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Pls. provide suggestion/solution for this.

Thanks in Advance

Regards

[RamNagalla]

hi,

did you check netbackup client services are running on client services.msc?

Do you have the Firewall or anti virus enabled?

if you please turn of and check els try to add the bpcd, vnetd, and pbx port to firewall exceptiton rules. and check.

if that does not work..

please provide the below outputs

from master :-

ping <client name>

nslookup <client name>

grep <client name> /etc/hosts

bpcltncmd -hn <client name>

bpcltncmd -ip <client IP>

from client:-

bpcltncmd -self

bpclntcmd -pn

bpclntcmd -hn <client name>

bpcltncmd -ip <client IP>

[NBU2010]

Hello,

netbackup client services on started...auto in services.msc

client is not behind any firewall...so no point checking the firewall rules..

i will be posting the output soon.

Thanks

[sksujeet]

What version of NBU you are running on client? What all services you see on client. If client is 7.x

The error message certainly shows it might be service stopped.It should have Netbackup Client, Netbackup Legacy, Netbacup legacy network and symantec private branch. Make sure all the services are running.

Also when you do nslookup hostname and nslookup FQDN does it resolve. Make sure it should resolve for both of them. If it doesn't just add the name what get resolved.

[Marianne · Accepted solution]

client is not behind any firewall...

Check for Windows firewall on the client and ensure it is turned off.

Did you create bpcd log folder on the client before trying  bptestbpcd?
We need to see if anything is logged in bpcd during connection attempt.

[NBU2010]

Hello Marianne,

You got it right...Windows firewall was on and was creating problem.

I have turned it off and taken backup successfully.

Thanks