WRN - Removable Storage Management: unable to export database (WIN32 21: The device is not ready. )

[benf]

Hi all,

I need some help with this.

We have recently implemented Netbackup and although reasonably smooth are seeing a few issues. 

One issue is the reporting of  

WRN - Removable Storage Management: unable to export database (WIN32 21: The device is not ready. )

This is happening for a few of our Servers only. 

I have seen a few posts on here related to this but none are particluarly clear if NEtbackup uses RSM in anyway or what should be done exactly.  Is anyone able to shed some light on this.  We currently have 6.5.1 agents installed on our Servers.

[benf]

Just as a follow up we have excluded the following:

*\Apps\Veritas\NetBackup\bin\*.lock
*\Apps\Veritas\NetBackup\bin\bprd.d\*.lock
*\Apps\Veritas\NetBackup\bin\bpsched.d\*.lock
*\Apps\Veritas\Volmgr\misc\*
*\Apps\Veritas\NetBackupDB\data\*
*.ft
$$psxjunk
*.ldf
*.mdf
*.ndf
P:\
bpbkar32.exe
bpfls.exe
DHPG$.SYS
dtpagefile.sys
edb.log
gtrhome
NTMSDATA
perflib_perfdata_*.dat
qmgr0.dat
qmgr1.dat
restore
restores
Restore
smdtemp
smtemp
Ssm.exe
temp
temp.*
tmp.edb
utmpx
wtmpx
*\Symantec AntiVirus\SAVRT\*.TMP
C:\Windows\System32\ntmsdata\
*\WINDOWS\system32\ntmsdata\*.*

This is for all policies.  The RSM service is also stopped and set to manual for all boxes.  Any ideas?

[kmjrpain]

I have RSM disabled on a (W2K3) 6.5.3.1 client, and excluded C:\Windows\system32\NtmsData\*  I still get the error, and the backup hangs for hours, then completes with status 0. 
WTF>>>>What the Flagnog??

[rj_nbu]

HI

it should be     C:\Windows\system32\NtmsData

and not       C:\Windows\system32\NtmsData\*


-Rj

[Anonymous · Accepted solution]

Best Practice
RSM for ALL Windows NetBackup Clients/ Media Servers/ Masters

1. Set RSM service to Disable
2. Add the following line to all Windows Clients Exclude List for All Policies/All Schedules

NtmsData

Reason to add above line is you might have upgraded a server from Windows NT to 2000 and the Windows may be in C:\WINNT
This line covers all instances OR similarly

C:\*\system32\NtmsData

3. If after this still get errors then you need to perform maintenance on DCOM configuration

• GENERAL ERROR: After disabling Removable Storage Management (RSM) services on Windows 2000 and 200...

• GENERAL ERROR: After disabling the Removable Storage service on Windows Server 2003, the system ev...

References:

• 3RD PARTY: Stopping or disabling the Removable Storage Manager service in Windows 2000 and 2003 ca...

• Problems report showing Removable Storage Management Win32 1058 error

• 3rd PARTY: Removable Storage Service set to Manual or Automatic and running.


NOTE: Be aware in the Exclude List properties that there is a setting for 'Use Case SensitiveExclude List' and how this might affect your list.