backup failing for windows 2003 R2 SP1

[sandeepunix1985]

Hi Techies,

We are using the netbackup 6.5.5 version which is installed on a sun solaris 5.10 serving as a master server. Backup has been continously failing for one of the windows clients with windows versions 'Windows 2003 server R2'. The automated backup started before couple of days and is still active. Also the 'percentage completed', 'Kilobytes written' does not show anything. So i tried by starting a manual backup and i monitored for three hours, the situation is same. Not even a single byte of data got backed up. I checked the server's connectivity with the master server, it is pingable from the master server. Below are the messages in the details.

09/27/2011 15:02:30 - connected; connect time: 0:00:00
09/27/2011 15:02:34 - mounting E080L4
09/27/2011 15:03:59 - mounted E080L4; mount time: 0:01:25
09/27/2011 15:03:59 - positioning E080L4 to file 1351
09/27/2011 15:05:04 - positioned E080L4; position time: 0:01:05
09/27/2011 15:05:04 - begin writing

It stopped here for last two days, so i cancelled the backup job.
09/29/2011 11:27:40 - Error bptm (pid=4997) media manager terminated by parent process
09/29/2011 11:28:05 - end writing; write time: 44:23:01
termination requested by administrator (150) 

Same happened with the manual backup job too. Requesting your valuable suggestions for the resolution of this issue. Thanks in advance.

[Mark_Solutions]

Hi, a few things to help check this out:

Make sure the client has plenty of free disk space.

Check the client for bpkar32 or bpfis processes running - if a backup is not running neither should these - kill them or re-boot to get rid of them.

On the client under \Program Files\veritas\netbackup\logs\ make the following directories:

bpcd

bpbkar

bpfis

Re-run the backup and post the contents

Also check that the client version is the same as on the Media Server being used to back it up (but no higher).

Check the clients Application and System Event logs for the time when the backup starts to see if something like VSS is throwing an error - if it is then install the VSS rollup package from Microsoft.

You could also open up the Master Servers Host Properties from the Admin Console, go to the Client Attributes section and add this client into it. Whilst highlighting the client in the list go to the Windows Open Files Backup section and select to use VSS, individual drives snapshot and Disbale Snapshot and continue in the various selections.

Once saved it will warn you that a service restart on the Master is needed - it shouldn't be, just go to Activity monitor and do a Refresh All to get everything re-read and then try the backup again.

Please work through all of the above and then let us know what you find.

[Michael_G_Ander]

sandeepunix1985, please tell us what the solution was and mark it as solution