Solved: bptestbpcd.exe fails but bpclntcmd seems fine

ejadsf · ‎08-05-2011

Hi all,

I am pulling my hair out over this, hopefully somebody can help me. I am new to netbackup so this could be something obvious (but i have spent several hours going through docs and this forum already). I have been through the troubleshooting manual.

Windows 2008r2 backup server and agent. both running 7.1.0.1 netbackup.

I have a single server master/media server and I am trying to backup a share on a cluster node. I was getting nothing but grief trying that so I have now backed out to trying to backup a file from one of the nodes' c drive. This is failing w/ error 23.

Multiple nslookups return the expected IPs and hostnames (forward and back)

I am getting the following on a bptestbpcd

PS C:\Program Files\Veritas\NetBackup\bin\admincmd> .\bptestbpcd.exe -client HOST.DOMAIN.COM -verbose -debug

14:22:49.963 [6932.4140] <2> bptestbpcd: VERBOSE = 1

14:22:50.041 [6932.4140] <2> vnet_pbxConnect: pbxConnectEx Succeeded

14:22:50.041 [6932.4140] <2> logconnections: BPCD CONNECT FROM 10.0.0.16.61665 TO 10.0.0.22.1556 fd = 696

14:22:50.072 [6932.4140] <2> vnet_pbxConnect: pbxConnectEx Succeeded

14:22:50.087 [6932.4140] <2> do_pbx_service: ../../libvlibs/vnet_connect.c.1776: 0: via PBX: VNETD CONNECT FROM 10.0.0.16.61666 TO 10.0.0.22.1556 fd = 716

14:22:50.087 [6932.4140] <2> vnet_vnetd_connect_forward_socket_begin: ../../libvlibs/vnet_vnetd.c.445: 0: VN_REQUEST_CON

NECT_FORWARD_SOCKET: 10 0x0000000a

14:22:50.306 [6932.4140] <2> vnet_vnetd_connect_forward_socket_begin: ../../libvlibs/vnet_vnetd.c.462: 0: ipc_string: 58

916

14:27:51.041 [6932.4140] <2> get_short: (1) cannot read (byte 1) from network: Connection timed out.

14:27:51.041 [6932.4140] <2> bpcr_put_vnetd_forward_socket: get_short failed: 10060

14:27:51.041 [6932.4140] <2> local_bpcr_connect: bpcr_put_vnetd_forward_socket failed: 23

14:27:51.041 [6932.4140] <2> ConnectToBPCD: bpcd_connect_and_verify(HOST.DOMAIN.COM, HOST.DOMAIN.COM) fail

ed: 23

<16>bptestbpcd main: Function ConnectToBPCD(HOST.DOMAIN.COM) failed: 23

14:27:51.041 [6932.4140] <16> bptestbpcd main: Function ConnectToBPCD(HOST.DOMAIN.COM) failed: 23

<2>bptestbpcd: socket read failed

14:27:51.041 [6932.4140] <2> bptestbpcd: socket read failed

<2>bptestbpcd: EXIT status = 23

14:27:51.041 [6932.4140] <2> bptestbpcd: EXIT status = 23

socket read failed

PS C:\Program Files\Veritas\NetBackup\bin\admincmd>

if I do bpclntcmd.exe -From the master server:

PS C:\Program Files\Veritas\NetBackup\bin> .\bpclntcmd.exe -self

gethostname() returned: BUServer.DOMAIN.COM

host BUServer.DOMAIN.COM: BUServer.DOMAIN.COM at ::1

host BUServer.DOMAIN.COM: BUServer.DOMAIN.COM at 10.0.0.16

aliases: BUServer.DOMAIN.COM ::1 10.0.0.16

PS C:\Program Files\Veritas\NetBackup\bin> .\bpclntcmd.exe -sv

7.1

PS C:\Program Files\Veritas\NetBackup\bin> .\bpclntcmd.exe -pn

expecting response from server BUServer.DOMAIN.COM

BUServer.DOMAIN.COM BUServer.DOMAIN.COM 10.0.0.16 61718

PS C:\Program Files\Veritas\NetBackup\bin> .\bpclntcmd.exe -hn BUServer

host BUServer: BUServer.DOMAIN.COM at ::1

host BUServer: BUServer.DOMAIN.COM at 10.0.0.16

aliases: BUServer.DOMAIN.COM BUServer ::1 10.0.0.16

PS C:\Program Files\Veritas\NetBackup\bin> .\bpclntcmd.exe -hn HOST

host HOST: HOST.DOMAIN.COM at 10.0.0.22

aliases: HOST.DOMAIN.COM HOST 10.0.0.22

PS C:\Program Files\Veritas\NetBackup\bin> .\bpclntcmd.exe -ip 10.0.0.16

host 10.0.0.16: BUServer.DOMAIN.COM at ::1

host 10.0.0.16: BUServer.DOMAIN.COM at 10.0.0.16

aliases: BUServer.DOMAIN.COM ::1 10.0.0.16

PS C:\Program Files\Veritas\NetBackup\bin> .\bpclntcmd.exe -ip 10.0.0.22

host 10.0.0.22: HOST.DOMAIN.COM at 10.0.0.22

aliases: HOST.DOMAIN.COM 10.0.0.22

From the client:

C:\Program Files\Veritas\NetBackup\bin>bpclntcmd.exe -self

gethostname() returned: HOST.DOMAIN.COM

host HOST.DOMAIN.COM: HOST.DOMAIN.COM at 169.254.2.174

host HOST.DOMAIN.COM: HOST.DOMAIN.COM at 10.0.0.22

host HOST.DOMAIN.COM: HOST.DOMAIN.COM at 192.168.18.2

aliases: HOST.DOMAIN.COM 192.168.18.2 169.254.2.174 10.0.0.22

C:\Program Files\Veritas\NetBackup\bin>bpclntcmd.exe -sv

7.1

C:\Program Files\Veritas\NetBackup\bin>bpclntcmd.exe -pn

expecting response from server BUServer

HOST.DOMAIN.COM HOST.DOMAIN.COM 10.0.0.22 59701

C:\Program Files\Veritas\NetBackup\bin>bpclntcmd.exe -hn BUServer.DOMAIN.COM

host BUServer.DOMAIN.COM: BUServer.DOMAIN.COM at 10.0.0.16

aliases: BUServer.DOMAIN.COM 10.0.0.16

C:\Program Files\Veritas\NetBackup\bin>bpclntcmd.exe -hn HOST.DOMAIN.COM

host HOST.DOMAIN.COM: HOST.DOMAIN.COM at 169.254.2.174

host HOST.DOMAIN.COM: HOST.DOMAIN.COM at 10.0.0.22

host HOST.DOMAIN.COM: HOST.DOMAIN.COM at 192.168.18.2

aliases: HOST.DOMAIN.COM 192.168.18.2 169.254.2.174 10.0.0.22

C:\Program Files\Veritas\NetBackup\bin>bpclntcmd.exe -ip 10.0.0.22

host 10.0.0.22: HOST.DOMAIN.COM at 169.254.2.174

host 10.0.0.22: HOST.DOMAIN.COM at 10.0.0.22

host 10.0.0.22: HOST.DOMAIN.COM at 192.168.18.2

aliases: HOST.DOMAIN.COM 192.168.18.2 169.254.2.174 10.0.0.22

C:\Program Files\Veritas\NetBackup\bin>bpclntcmd.exe -ip 10.0.0.16

host 10.0.0.16: BUServer.DOMAIN.COM at 10.0.0.16

aliases: BUServer.DOMAIN.COM 10.0.0.16

I have installed the 7.1.0.1 updates. This is a new install, I have a 'local' backup (from another directory on the backup server itself) working but no network backups yet. Firewalls on both machines are off. i can telnet to port 13724 both ways.

I am not sure what else to look at at this point, i have been searching for each line in these log files for hours to no avail. my biggest smoking gun seems to be on teh bpcd log on the client:

14:28:58.107 [12860.5476] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10061 0x0000274d

but I cannot decipher it.

Please help.

Thanks

ej

Will_Restore · ‎08-05-2011

This thread mentions that very same message: "getsockopt SO_ERROR returned: 10061 0x0000274d"

https://www-secure.symantec.com/connect/forums/errors-backing-windows-client#comment-5595451

and a solution: "we simply re-installed the client"

View solution in original post

Will_Restore · ‎08-05-2011

This thread mentions that very same message: "getsockopt SO_ERROR returned: 10061 0x0000274d"

https://www-secure.symantec.com/connect/forums/errors-backing-windows-client#comment-5595451

and a solution: "we simply re-installed the client"

ejadsf · ‎08-05-2011

wow.... i saw that early on and started the uninstall on the other cluster node. then spent the next several hours banging my head on the other node. i seriously need to hit something now.

if i had to guess, I would say it was probably b/c i neglected to run the original install in elevated mode.

anyway, a reinstall later. we are in business.

Tim_Hansen · ‎08-06-2011

next time dont bother with that, do a bpclntcmd -reset_host_cache on the client then try to reconnect

VOX

bptestbpcd.exe fails but bpclntcmd seems fine