10-11-2013 09:49 AM
HI,
I have a problem when i inventory the 'None' volume pools, i don't see my cleaning tapes. Below the result of vmrule ;
# vmrule -listall
===================================================================
rule number: 0
barcode tag: CLN
media type: HC3_CLN
pool name: None
cleanings: 25
description: ---
================================================================================
The name of the cleaning tapes is : CLN007CU et CLN008CU. In the library (scalar i500), i see my cleaning tapes with "cleaning" legend, but on my sever netbackup, i haven't a result with the command "/netbackup/openv/volmgr/bin/vmquery -a | grep -i cln".
Any ideas please ?
Solved! Go to Solution.
10-11-2013 09:59 AM
10-11-2013 09:59 AM
10-11-2013 10:18 AM
you're right i don't have cleaning tape barcodes visible in the output of robtest.
To turn off the cleaning feature on the library, in your opinion, should i select "none" in the below screen shot of yhe library ? at the moment we have 2 cleaning tapes.
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10-11-2013 11:13 AM
10-11-2013 11:15 AM
10-11-2013 12:38 PM
I would let the library hardware handle drive cleaning rather than NetBackup.
10-11-2013 02:43 PM
10-14-2013 06:59 AM
Hi,
Even if i configured Cleaning Slot at none (Autoclean will not be available on scalar i500), i can't see my cleaning tapes in the output of robtest command.
also, the slots for cleaning slots are dedicated, and can't be changed on this library.
Any other ides please ?
10-14-2013 07:14 AM
The cleaning slots in the robot are meant for cleaning by the robot. NBU (or any other backup application) does not have access to these special slots and cannot see or use these tapes.
If you want NBU to do drive cleaning, you need to take these tapes out of the special cleaning slots and put them into the 'normal' slots.
NBU will now be able to see these tapes and add them as cleaning tapes.
10-14-2013 08:54 AM
Ok thanks for the explication.
My problem is : my drives need cleaning. i have 2 cleaning tapes in the robot and when i select "Drive Cleaning" - "Clean Now", i have an error message : "No cleaning tape is defined in the device's robot or 0 cleanings remaining (MM status 4). I don't know how can i clean my drives ?
10-14-2013 09:39 AM
Configure cleaning slots in the library and let it handle the cleaning.
If you don't have the User Guide, get one here:
http://www.quantum.com/serviceandsupport/softwareanddocumentationdownloads/si500/index.aspx
10-14-2013 11:16 AM
So as I mentioned earlier ... you have this
Some libraries have dedicated slots for cleaning tapes that can't be changed, if you still don't see the tapes in robtest you'll need to move them to 'normal' slots.
It's possible that even if you put the tapes in 'normal' slots the library may still hide them from NBU, as it will recognise them as cleaning tapes if you are using the 'industry standard' CLN or CLU prefix on the barcode.
You might have no option but to let the library clean, which would be my preference anyway.
Short term, just stick the cleaning tape in the drive that needs cleaning by hand, it will clean and then spit it out after 30 - 40 seconds.
However, as previously suggested try moving the tapes to normal slots and see if they appear in robtest, if they do, follow my instructions as before.
10-15-2013 01:49 AM
Hi,
With scalar i500, i can't move cleaning tapes in other slots, i have any option to do that. i can move normal tapes but not cleaning tapes.
Thank you for help.
Bye.
10-15-2013 02:10 AM
Unless you opened the door and moved them by hand perhaps ?
Perhaps you would kind enough, to mark the post that has been most helpful as the solution.
10-15-2013 02:13 AM
Or maybe if you use the web interface for the Scalar?
10-15-2013 02:35 AM
I don't have the move option for cleaning tapes with the web interface for the Scalar.
Sincerely, thank you for your help. i already asked other questions in this forum, and you are always here.
Thank you very match, i'll contact iscalar support.
Have a nice day.
10-15-2013 09:11 AM
Hi,
Just for information :
I contacted the scalar support, i sent him a log file and he tells me that the drives are clean.
scalar i500 clean drives automaticaly if the option autoclean is enabled.
Netbakup diplays the error "No cleaning tape is defined in the device's robot or 0 cleanings remaining (MM status 4)". i should to disable the tape alert.
Thanks.
10-15-2013 09:25 AM
to reset the counters in NetBackup run the following commands:
tpclean -L
( lists drivenames and counters - make sure Frequency is set to 0 )
tpclean -M <drivename>
( resets MountTime and LastCleaned for a particular drive - run once for each drive )
10-16-2013 12:45 AM
Thanks. The tape alerts are disappeared :)
10-16-2013 01:37 AM
You can disable tape alerts in NBU ...
http://www.symantec.com/docs/TECH21624