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error code 800

NBU35
Level 6

Hi

We are getting error code 800.

 master server OS Solaris 9, NBU 6.5.3.1

media and client os WIN8, NBU 6.5.3.1

media and client are same server.  Activity monitor shows .

Feb 9, 2011 6:34:41 PM - Error nbjm (pid=23400) NBU status: 800, EMM status: No drives are available
resource request failed (800)

and drives are in TLD mode and all drives are visible at OS level and reconfigured the drives at NBU level still no luck. when we fire backup it immidiately gives Error code 800. please suggest

1 ACCEPTED SOLUTION

Accepted Solutions

NBU35
Level 6

connectivity between media server and drives were not there . so bounced the ports connecting them , everything is fine now , this has resolved the error. thanx for ur help.

View solution in original post

4 REPLIES 4

RiaanBadenhorst
Moderator
Moderator
Partner    VIP    Accredited Certified

please post the output of vmoprcmd as well as bppllist "policy name" -U

NBU35
Level 6

vmoprcmd :

 

                            PENDING REQUESTS

                                     <NONE>

                                  DRIVE STATUS

Drv Type   Control  User      Label  RecMID  ExtMID  Ready   Wr.Enbl.  ReqId
  0 hcart    TLD                -                     No       -         0
  1 hcart    TLD                -                     No       -         0

                             ADDITIONAL DRIVE STATUS

Drv DriveName            Shared    Assigned        Comment
  0 K000_F6_S6_D66        Yes      -
  1 K000_F6_S9_D69        Yes      -

 

bpplist :

: bppllist server1 -L -U
------------------------------------------------------------

Policy Name:       server1  Policy Type:         MS-Windows-NT
  Active:              yes
  Effective date:      08/02/2007 18:07:13
  Backup network drvs: no
  Collect TIR info:    no
  Mult. Data Streams:  no
  Client Encrypt:      no
  Checkpoint:          no
  Policy Priority:     500
  Max Jobs/Policy:     Unlimited
  Disaster Recovery:   0
  Collect BMR info:    no
  Residence:           server1_lto
  Volume Pool:         Production
  Server Group:        *ANY*
  Keyword:             (none specified)
  Data Classification:       -
  Residence is Storage Lifecycle Policy:    no

Granular Restore Info:  no
  HW/OS/Client:  PC-x64        Windows2008   server1.services.nbu.com

  Include:  C:\
            D:\
            E:\
            Shadow Copy Components:\
            F:\
            G:\
            H:\
            X:\

  Schedule:          Incremental
    Type:            Cumulative Incremental Backup
    Frequency:       every 1 day
    Maximum MPX:     1
    Synthetic:       0
    PFI Recovery:    0
    Retention Level: 1 (2 weeks)
    Number Copies:   1
    Fail on Error:   0
    Residence:       (specific storage unit not required)
    Volume Pool:     (same as policy volume pool)
    Server Group:    (same as specified for policy)
    Residence is Storage Lifecycle Policy:     0
    Daily Windows:
          Sunday     18:00:00  -->  Monday     06:00:00
          Monday     18:00:00  -->  Tuesday    06:00:00
          Tuesday    18:00:00  -->  Wednesday  06:00:00
          Wednesday  18:00:00  -->  Thursday   06:00:00
          Thursday   18:00:00  -->  Friday     06:00:00
          Friday     18:00:00  -->  Saturday   06:00:00
          Saturday   18:00:00  -->  Sunday     06:00:00

  Schedule:          Full
    Type:            Full Backup
    Frequency:       every 7 days
    Maximum MPX:     1
    Synthetic:       0
    PFI Recovery:    0
    Retention Level: 0 (1 week)
    Number Copies:   1
    Fail on Error:   1
    Residence:       (specific storage unit not required)
    Volume Pool:     (same as policy volume pool)
    Server Group:    (same as specified for policy)
    Residence is Storage Lifecycle Policy:     0
    Daily Windows:
          Sunday     18:00:00  -->  Monday     06:00:00
          Monday     18:00:00  -->  Tuesday    06:00:00
          Tuesday    18:00:00  -->  Wednesday  06:00:00
          Wednesday  18:00:00  -->  Thursday   06:00:00
          Thursday   18:00:00  -->  Friday     06:00:00
          Friday     18:00:00  -->  Saturday   06:00:00
          Saturday   18:00:00  -->  Sunday     06:00:00

RiaanBadenhorst
Moderator
Moderator
Partner    VIP    Accredited Certified

Sorry forgot too ask for tpconfig -d  and tpconfig -emm_dev_list too please

NBU35
Level 6

connectivity between media server and drives were not there . so bounced the ports connecting them , everything is fine now , this has resolved the error. thanx for ur help.