how do you restore files from ALL_LOCAL_DRIVES backup?

[manatee]

NBU 7.6.0.3

i have this backup policy created by our vendor who implemented NBU. at that time, not knowing any better, i asked how to backup drives from one server. the vendor created the backup policy wherein instead of specifying drive C:, D:, E:, he used ALL_LOCAL_DRIVES and assured me that it will backup all drives in the server. the server is a virtual machine with drives C: and G:.

now when i want to restore some files from drive G:, i don't get a list of folders and files that are stored in drive G:. i just get drive G: in the restore. the backup job never reported any errors during the weekly backup. drive C: however i can see the folders inside it and the files.

how do i restore then certain files from drive G: if i can't select the particular folder/files?

[Marianne]

Which policy type did you use for this backup? Did you select 'Allow multiple data streams ' in Policy Attributes? How many streams run for this Policy? Any Exclude List for this client? Are there any volumes added as mount points under G-drive? Which GUI are you using? Windows Admin Console or Java?

[sdo]

Is 'Enable File Level Restore' enabled in the backup policy?   If not, you cannot restore an individual file, you will only be able to restore an entire (virtual) drive.

See:

https://www-secure.symantec.com/connect/forums/vmware-file-level-restore

[manatee]

i don't see that option anywhere.

[manatee]

if upload a screenshot in the first reply above.

Windows policy type was used. data streams are not selected.

i'm using the Java console.

[manatee]

the drive is only 500GB so if i can restore the drive and then the file/s then i'll do just that.

[sdo]

ok - it's not a vmware backup policy.

[sdo]

Could you show a screen shot of the restore GUI where you think you cannot see the G: drive?

[Marianne]

Still need answers to these questions : Any Exclude List for this client? Are there any volumes added as mount points under G-drive?

[manatee]

there are no excluse list. just to backup ALL_LOCAL_DRIVES

i'm not sure how to answer the last question.

[manatee]

last night i tried a restore, added a 500GB disk as drive H: but nothing was restored. i selected the restore to start from the last full backup (Friday) up to the last differential backup which is Tuesday.

[Marianne]

Ask the server owner. Have you double checked Host Properties for Exclude List for this client?

[manatee]

i can see the G: drive but not the directories in it. compared to C: drive where i can.

[Marianne]

Forget about restore for now. You firstly need to confirm if everything was backed up. Create bpbkar log folder on the client and change logging level to 3. Create a test policy for D drive and run the backup. Check kbytes backed up and files and folders in bpbkar log.

[manatee]

this is the exclude list i saw on this client.

[manatee]

i noticed that last line in the exclude list refers to G

is that the reason why G: list is empty?

[manatee]

where should i create the bpbkar log folder?

[Marianne]

Yes.

And the fact that it seems to be under DFSR control.

The data will be backed up as part of Shadow Copy Components.

See this TN:

Backup and Restore of Microsoft DFSR data using  NetBackup 
http://www.veritas.com/docs/000095710

[manatee]

i did as you instructed. backup only took a few minutes and the log file created is 26KB.

drive G: have about 300GB of data.

how should i share the log file?

[manatee]

what does that mean?

how do i restore them if they are not part of NBU?