i can't create backup for shaow copy?

[muhanad_daher]

Dear,

i am trying to create a backup for  shadow copy to windows 2003, but this massage appear:

started process bpbrm (pid=3852)

09/27/2010 13:09:01 - Error bptm (pid=3853) media manager terminated by parent process

09/27/2010 13:09:01 - Error bpbrm (pid=3852) could not send server status message

09/27/2010 13:08:55 - connecting

09/27/2010 13:08:55 - connected; connect time: 0:00:00

09/27/2010 13:09:01 - end writing

none of the files in the file list exist (71)

So, please can any one help me.

[Andy_Welburn]

STATUS CODE 71: With Windows 2003 clients, backups of Shadow Copy Components fail with a NetBackup Status Code 71 (none of the files in the file list exist).

http://www.symantec.com/business/support/index?page=content&id=TECH84269

[Andy_Welburn]

http://www.symantec.com/business/support/index?page=content&id=TECH63549

http://www.symantec.com/business/support/index?page=content&id=TECH56576

http://www.symantec.com/business/support/index?page=content&id=TECH60301

http://www.symantec.com/business/support/index?page=content&id=TECH125528

[muhanad_daher]

thank you to trying helping, but i was do this steps many times and the problem still available.

[Marianne]

Please post errors found in client's bpbkar and bpfis logs.

(BTW - it helps us if users tell us what they've tried so far.... That way a lot of wasted time can be avoided...)

[Andy_Welburn]

Have you tried re-booting client?

Is backup selection in policy ALL_LOCAL_DRIVES or have you specified Shadow Copy Components? (typo?)

Has it ever worked for this client?

Has client been service packed? 

http://www.symantec.com/business/support/index?page=content&id=TECH58942

[muhanad_daher]

if i select all local driver  every thing will be ok, but if i select a shadow copy the problem be available

[Marianne · Accepted solution]

Please carefully check for typo errors.

Backup selection needs to read:

Shadow Copy Components:\

Please post output of policy. From cmd:

(navigate to netbackup\bin\admincmd folder)

bppllist <policy_name> -U

Please post output of working and non-working policy.