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image open failed: error 2060022: software error

Level 4

I am running AIX 7.1 and NetBackup 7.7.2 with an HPE StoreOnce 5500 system.  I have installed the NetBackup OST Plugin successfully and have created CoE and CoFC StoreOnce Catalyst targets successfully.

When I try to run a simple local backup to the CoE store I get the following error:

06/01/2016 23:44:39 - Critical bptm (pid=7340076) image open failed: error 2060022: software error
06/01/2016 23:44:40 - Error bpbrm (pid=7078082) from client ERR - bpbkar exiting because backup is aborting
06/01/2016 23:44:40 - Info bptm (pid=7340076) EXITING with status 84 <----------
06/01/2016 23:44:41 - Info bpbkar (pid=7274512) done. status: 84: media write error
06/01/2016 23:44:41 - end writing
media write error  (84)

I have checked the bptm logs and they do not give any error information.


Any suggestions would be greatly appreciated.




Level 6
Employee Accredited Certified

I believe the HP doc for installing the plugin has info about a conf file to increase logging for the plugin? Could you check the doc and then see if that helps determine what the issue is?