We have a Windows client running in Windows Server 2012 whose backups are failing with "(58) can't connect to client". Our master server is running Solaris 10 (Netbackup version 6.5). When I tried to do a bptestbpcd from master to client, sometimes it complete successfully (exit status 0) while sometimes it doesn't (exit status 25).
Here is the output of "bptestbpcd -client <client> -debug" from master server:
13:57:23.724 [15832] <2> bptestbpcd: VERBOSE = 5
13:57:23.725 [15832] <2> read_client: ?
13:57:23.734 [15832] <2> read_host_info: ?
13:57:23.744 [15832] <2> read_host_info: CONNECT_NON_RES_PORT 2
13:57:23.744 [15832] <2> read_host_info: DYNAMIC_ADDRESS 0
13:57:23.744 [15832] <2> read_host_info: FREE_BROWSE 0
13:57:23.744 [15832] <2> read_host_info: LIST_RESTORE 0
13:57:23.744 [15832] <2> read_host_info: MAX_JOBS_THIS_CLIENT 0
13:57:23.744 [15832] <2> read_host_info: NO_CALLBACK 2
13:57:23.744 [15832] <2> read_host_info: WOFB_ENABLED 1
13:57:23.744 [15832] <2> read_host_info: WOFB_FIM 1
13:57:23.744 [15832] <2> read_host_info: WOFB_USAGE 0
13:57:23.744 [15832] <2> read_host_info: WOFB_ERROR 1
13:57:23.744 [15832] <2> read_host_info: DAEMON_PORT_TYPE 3
13:57:23.745 [15832] <2> read_sec_info: ?
13:57:23.745 [15832] <2> read_sec_info: no sec_info: /usr/openv/netbackup/db/client/winclient01/sec_info does not exist
13:57:23.745 [15832] <2> get_fi_info1: ?
13:57:23.745 [15832] <2> read_fi_info: ?
13:57:23.745 [15832] <2> read_fi_info: no fi_info files processed
13:57:23.745 [15832] <2> db_freeVALID_HOST: *plist is NULL
13:57:23.745 [15832] <2> db_freeSEC_INFO: pinfo is NULL
13:57:23.745 [15832] <2> db_freeFI_INFO: plist is NULL
13:57:23.749 [15832] <2> vauth_get_user_name: vauth_comm.c.687: cached_user_name: root
13:57:23.749 [15832] <2> vauth_get_user_name: vauth_comm.c.689: cached_user_name: :root
13:57:23.749 [15832] <2> vauth_get_user_name: vauth_comm.c.695: user_name: :root
13:57:23.752 [15832] <2> local_bpcr_connect: bpcr.c.276: connect_opts = 0x01030202 connect_opts2 = 0x01000100
13:57:23.752 [15832] <2> local_bpcr_connect: bpcr.c.283: connect_opts = 0x01000100
13:57:23.752 [15832] <2> local_bpcr_connect: bpcr.c.322: daemon_port_type = 0
13:57:23.753 [15832] <2> init_cache: vnet_hosts.c.1045: host_cache_size: 200 0x000000c8
13:57:23.753 [15832] <2> init_cache: vnet_hosts.c.1046: cache_time: 3600 0x00000e10
13:57:23.753 [15832] <2> init_cache: vnet_hosts.c.1060: host_failed_cache_size: 40 0x00000028
13:57:23.753 [15832] <2> init_cache: vnet_hosts.c.1061: cache_time: 3600 0x00000e10
13:57:23.754 [15832] <2> init_cache: vnet_hosts.c.1045: host_cache_size: 200 0x000000c8
13:57:23.754 [15832] <2> init_cache: vnet_hosts.c.1046: cache_time: 3600 0x00000e10
13:57:23.755 [15832] <2> init_cache: vnet_hosts.c.1060: host_failed_cache_size: 40 0x00000028
13:57:23.755 [15832] <2> init_cache: vnet_hosts.c.1061: cache_time: 3600 0x00000e10
13:57:23.756 [15832] <2> vnet_async_connect: vnet_vnetd.c.4039: connect in progress: 0 0x00000000
13:57:23.830 [15832] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
13:57:23.830 [15832] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bpcd
13:57:23.929 [15832] <2> vnet_async_connect: vnet_vnetd.c.4225: in progress connect: 0 0x00000000
13:57:23.929 [15832] <2> vnet_async_connect: vnet_vnetd.c.4228: connect: async CONNECT FROM 192.168.10.51.40103 TO 192.168.10.50.13724 fd = 4
13:57:23.929 [15832] <2> logconnections: BPCD CONNECT FROM 192.168.10.51.40103 TO 192.168.10.50.13724
13:57:23.932 [15832] <2> vauth_authentication_required: vauth_comm.c.749: no methods for address: no authentication required
13:57:23.932 [15832] <2> vauth_connector: vauth_comm.c.182: no methods for address: no authentication required
13:57:23.932 [15832] <2> bpcr_authenticate_connection: no authentication required
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**** IT USUALLY TAKES A PAUSE HERE ****
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14:00:35.180 [15832] <2> vnet_bind_and_connect_extra: vnet_bind.c.231: save_errno: 145 0x00000091
14:00:35.180 [15832] <2> vnet_bind_and_connect_extra: vnet_bind.c.285: retry after sleep: 1 0x00000001
14:03:47.335 [15832] <2> vnet_bind_and_connect_extra: vnet_bind.c.231: save_errno: 145 0x00000091
14:03:47.335 [15832] <2> vnet_bind_and_connect_extra: vnet_bind.c.252: time(NULL): 1437156227 0x55a94383
14:03:47.336 [15832] <2> vnet_bind_and_connect_extra: vnet_bind.c.253: last_time: 1437156143 0x55a9432f
14:03:47.336 [15832] <2> vnet_bind_and_connect_extra: vnet_bind.c.254: max_time: 300 0x0000012c
14:03:47.336 [15832] <2> vnet_bind_and_connect_extra: vnet_bind.c.297: Function failed: 44 0x0000002c
14:03:47.336 [15832] <2> vnet_connect_to_vnetd_extra: vnet_vnetd.c.178: status: 44 0x0000002c
14:03:47.336 [15832] <2> vnet_connect_to_vnetd: vnet_vnetd.c.152: Function failed: 44 0x0000002c
14:03:47.336 [15832] <2> nb_vnetd_connect: comm.c.1887: vnet_connect_to_vnetd failed: 44
14:03:47.336 [15832] <2> bpcr_vnetd_connect_forward_socket_begin: nb_vnetd_connect(192.168.10.50) failed: 25
14:03:47.336 [15832] <2> local_bpcr_connect: bpcr_vnetd_connect_forward_socket_begin failed: 25
14:03:47.336 [15832] <2> ConnectToBPCD: bpcd_connect_and_verify(winclient01, winclient01) failed: 25
<16>bptestbpcd main: Function ConnectToBPCD(winclient01) failed: 25
14:03:47.337 [15832] <16> bptestbpcd main: Function ConnectToBPCD(winclient01) failed: 25
<2>bptestbpcd: cannot connect on socket
14:03:47.337 [15832] <2> bptestbpcd: cannot connect on socket
<2>bptestbpcd: EXIT status = 25
14:03:47.338 [15832] <2> bptestbpcd: EXIT status = 25
cannot connect on socket
The last thing I remembered happening to the windows client is being rebooted lately due to a network share that became inaccessible to users. From that clue, I have a feeling that this client has an issue but I'm not sure which ones to look at Windows side (e.g firewall, Active Directory, etc). Please help thanks!
