media manager - system error occurred(174)

[NBFREAK]

Hi Folks,

when im trying to run the catalog backup in unix server, it is failing with the error

media manager - system error occurred(174). Could any one please help me after looking at the below logs?

2/3/2009 16:17:25 - begin Catalog Backup

12/3/2009 16:17:25 - mounting 012345

12/3/2009 16:17:25 - started process bptm (573)

12/3/2009 16:17:26 - Error bptm(pid=573) media id 012345 is in media manager database, cannot be used for NB database backup or restore

12/3/2009 16:17:26 - Error bpbackupdb(pid=571) load of media id 012345 failed, media manager - system error occurred

12/3/2009 16:17:26 - end Catalog Backup; elapsed time: 00:00:01

media manager - system error occurred(174)

12/3/2009 16:17:26 - Error bpbackupdb(pid=571) NB database backup to media id 012345 FAILED

If I try to give any other media id, in nbu catalog configuration, it gives below error.

saving properties returned error number : 97
requested media id is in use, cannot process request.

Note : these medias are used before in Data protector. now im trying to use in veritas netbackup.
Server os : unix , we are using java console.

Unable to lable the media as it is failing with 93 error code(media manager found wrong tape in the drive).

 Please help me how can i fix ?

Regards all

[Marianne]

Please post output of the following:
vmquery -m 012345
bpmedialist -m 012345

Which version of NBU?

[NBFREAK]

Hi These are the details as requested.

XXXXXXX:/.root#->/usr/openv/netbackup/bin/admincmd/bpmedialist -m 012345

Server Host = xxxxxxxx

id rl images allocated last updated density kbytes restores

vimages expiration last read <------- STATUS ------->

--------------------------------------------------------------------------------

012345 10 0 10/30/2009 21:34 N/A hcart 0 0

0 N/A N/A FROZEN

Some how the same media show as below when i run available media command.
 

012345 HCART TLD 0 201 - - - AVAILABLE

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

================================================================================

media ID: 012345

media type: 1/2" cartridge tape (6)

barcode: 012345

media description: ---

volume pool: NetBackup (1)

robot type: TLD - Tape Library DLT

robot number: 0

robot slot: 201

robot control host: XXXXXXX

volume group: 00_000_TLD

vault name: ---

vault sent date: ---

vault return date: ---

vault slot: ---

vault session id: ---

vault container id: -

created: Thu Dec 3 16:00:14 2009

assigned: ---

last mounted: Thu Dec 3 17:48:17 2009

first mount: Thu Dec 3 17:48:17 2009

expiration date: ---

number of mounts: 1

max mounts allowed: ---

XXXXXXX:/usr/openv/netbackup/bin#->/usr/openv/volmgr/bin/vmquery -m 012345

================================================================================

ITS NBU 5.1 MP4 - Master server is unix.

[Marianne · Accepted solution]

The media got frozen on 10/30/2009, but according to vmquery the media was added today?
Did you by any chance did a manual deassign and then deleted and re-added the tape to Media Manager?
This should never be done - as you can see: although you managed to get rid of the assigned status in volDB, the media is still frozen in mediaDB. This causes major database inconcistencies.
Unfreezing it should clear the status and delete the entry from mediaDB.
bpmedia -unfreeze -m 012345 -h xxxxxxxx

Re-label the tape via the GUI - remove the tick to verify label or use '-o' with bplabel.