cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Veritas.com
Support

rman backup failed

Go to solution
Bendoumah_Abdel
Level 4
Partner

‎06-05-2013 01:38 PM

hi,

 

i'm trying to perform an RMAN backup but i'm facing this error :

 

released channel: dev1
released channel: dev2
RMAN-00571: ===========================================================
RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============
RMAN-00571: ===========================================================
RMAN-03009: failure of backup command on dev2 channel at 06/05/2013 21:28:03
ORA-19506: failed to create sequential file, name="dbhGRCMB_t817334882_s2180_p1", parms=""
ORA-27028: skgfqcre: sbtbackup returned error
ORA-19511: Error received from media manager layer, error text:
   VxBSAValidateFeatureId: Failed with error:
   Server Status:  unexpected message received
 
Recovery Manager complete.
 
any idea.
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
Yasuhisa_Ishika
Level 6
Partner Accredited Certified

‎06-06-2013 07:03 AM

Your master server for this client is mob-archeve.ce22, but NB_ORA_SERV in backup script is set to mob-archive. Modify this line and try again.

export NB_ORA_SERV=mob-archive.ce22

View solution in original post

0 Kudos
35 REPLIES 35

Go to solution
Will_Restore
Level 6

‎06-05-2013 02:19 PM

generic message, suggest looking at NetBackup dbclient log on the client

did this ever work?  any recent changes/updates? 

also, please indicate your Master version OS and NBU as well as client version OS and NBU

 

0 Kudos

Go to solution
Dyneshia
Level 6
Employee

‎06-05-2013 02:23 PM

In addtion please upload the RMAN script

0 Kudos

Go to solution
Bendoumah_Abdel
Level 4
Partner

‎06-05-2013 03:01 PM

Master: solaris 10

client : AIX 7

NBU : on master 7.5.0.3

          on client 6.5

no changes and no updates

i will upload the rman script and dbclient log ASAP.

0 Kudos

Go to solution
Ankit_Maheshwar
Level 5

‎06-05-2013 10:41 PM

Backup was running previously or this is a new Backup Policy..

Check client is communicating with Master Server via GUI.

Oracle Library is attached with Netbackup?

 

 

0 Kudos

Go to solution
huanglao2002
Level 6

‎06-06-2013 01:30 AM

yes,we need more info.

0 Kudos

Go to solution
Bendoumah_Abdel
Level 4
Partner

‎06-06-2013 01:38 AM

dbclient log :

 

09:32:06.608 [13959636] <2> int_GetOracleVersion: INF - ORACLE_HOME= </opt/oracle/product/11.2.3/Db_1>
09:32:06.608 [13959636] <2> int_LogSystemInfo: INF - 
Veritas NetBackup for Oracle - Release 6.5 (2010042404)
        System name:    AIX
        Node name:      grcprdfixe2
        Release:        1
        Version:        7
        Machine:        00F70E414C00
        User name:      oracle
        Client Host:    GRCFX_ge
 
09:32:06.608 [13959636] <2> int_GetMMInfo: INF - Initialized Signal
09:32:06.608 [13959636] <2> int_GetMMInfo: INF - support for Proxy Copy enabled
09:32:11.395 [13959636] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
09:32:11.395 [13959636] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bprd
09:32:11.399 [13959636] <2> logconnections: BPRD CONNECT FROM 10.100.2.46.35756 TO 10.80.0.77.13724
09:32:11.509 [13959636] <2> bprd_get_features: Cannot parse product and feature IDs from EXIT STATUS 48
09:32:11.518 [13959636] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
09:32:11.519 [13959636] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bprd
09:32:11.524 [13959636] <2> logconnections: BPRD CONNECT FROM 10.100.2.46.35757 TO 10.80.0.77.13724
09:32:11.629 [13959636] <2> bprd_get_features: Cannot parse product and feature IDs from EXIT STATUS 48
09:32:11.639 [13959636] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
09:32:11.639 [13959636] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bprd
09:32:11.643 [13959636] <2> logconnections: BPRD CONNECT FROM 10.100.2.46.35758 TO 10.80.0.77.13724
09:32:11.759 [13959636] <2> bprd_get_features: Cannot parse product and feature IDs from EXIT STATUS 48
09:32:11.759 [13959636] <16> bsa_checkFeatureId: unable to check if feature <36> is licensed
09:32:11.759 [13959636] <16> bsa_checkFeatureId: Server exit status = 43: unexpected message received
09:32:11.759 [13959636] <16> xbsa_ValidateFeatureId: ERR - VxBSAValidateFeatureId: Failed with error:
   Server Status:  unexpected message received
09:32:12.398 [13959636] <4> sbtend: INF - --- END of SESSION ---
09:35:28.595 [21823496] <2> int_GetOracleVersion: INF - ORACLE_HOME= </opt/oracle/product/11.2.3/Db_1>
09:35:28.595 [21823496] <2> int_LogSystemInfo: INF - 
Veritas NetBackup for Oracle - Release 6.5 (2010042404)
        System name:    AIX
        Node name:      grcprdfixe2
        Release:        1
        Version:        7
        Machine:        00F70E414C00
        User name:      oracle
        Client Host:    GRCFX_ge
 
09:35:28.595 [21823496] <2> int_GetMMInfo: INF - Initialized Signal
09:35:28.595 [21823496] <2> int_GetMMInfo: INF - support for Proxy Copy enabled
09:35:31.217 [21823496] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
09:35:31.217 [21823496] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bprd
09:35:31.221 [21823496] <2> logconnections: BPRD CONNECT FROM 10.100.2.46.35861 TO 10.80.0.77.13724
09:35:31.330 [21823496] <2> bprd_get_features: Cannot parse product and feature IDs from EXIT STATUS 48
09:35:31.340 [21823496] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
09:35:31.340 [21823496] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bprd
09:35:31.345 [21823496] <2> logconnections: BPRD CONNECT FROM 10.100.2.46.35862 TO 10.80.0.77.13724
09:35:31.460 [21823496] <2> bprd_get_features: Cannot parse product and feature IDs from EXIT STATUS 48
09:35:31.476 [21823496] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
09:35:31.476 [21823496] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bprd
09:35:31.481 [21823496] <2> logconnections: BPRD CONNECT FROM 10.100.2.46.35863 TO 10.80.0.77.13724
09:35:31.589 [21823496] <2> bprd_get_features: Cannot parse product and feature IDs from EXIT STATUS 48
09:35:31.589 [21823496] <16> bsa_checkFeatureId: unable to check if feature <36> is licensed
09:35:31.589 [21823496] <16> bsa_checkFeatureId: Server exit status = 43: unexpected message received
09:35:31.590 [21823496] <16> xbsa_ValidateFeatureId: ERR - VxBSAValidateFeatureId: Failed with error:
   Server Status:  unexpected message received
09:35:32.269 [21823496] <4> sbtend: INF - --- END of SESSION ---
0 Kudos

Go to solution
huanglao2002
Level 6

‎06-06-2013 01:50 AM

09:35:31.589 [21823496] <2> bprd_get_features: Cannot parse product and feature IDs from EXIT STATUS 48
09:35:31.589 [21823496] <16> bsa_checkFeatureId: unable to check if feature <36> is licensed
 
1 please check oracle license.
2 check client network connect with master server.
it's like license check failed.
0 Kudos

Go to solution
Bendoumah_Abdel
Level 4
Partner

‎06-06-2013 01:58 AM

how can i check the oracle license?

 

0 Kudos

Go to solution
Bendoumah_Abdel
Level 4
Partner

‎06-06-2013 02:08 AM

root@grcprdfixe2:/usr/openv/netbackup/bin # /usr/openv/netbackup/bin/bpps -a
NB Processes
------------
 
it's like NB Processes are not running on the client!!!!
0 Kudos

Go to solution
Marianne
Level 6
Partner    VIP    Accredited Certified

‎06-06-2013 03:00 AM

bsa_checkFeatureId: unable to check if feature <36> is licensed

This is a 'red herring' - nothing wrong with your licenses, because you were able to create policy with Oracle type.

The error is because the Oracle client is trying to connect to bprd on the master (via vnetd) but is not getting any response back.

Please verify that port 13724 is open in both directions between client and Master.

Check that Master is first SERVER entry in client's bp.conf.

Verify forward and reverse name lookup between master and client - master must be able to resolve client's incoming IP address to same hostname that is in the Client tab of the Oracle policy.

For further troubleshooting, ensure that bprd log folder exists on the master. 
If not, create folder and restart NBU.
After next failure, copy bprd log to bprd.txt and post as File attachment.
 

 


Handy NetBackup Links
0 Kudos

Go to solution
Marianne
Level 6
Partner    VIP    Accredited Certified

‎06-06-2013 03:06 AM

With NBU 6.5 there are no processes running on a client.

vnetd and bpcd run from within inetd.
You will be able to these two processes 'Listening' when you run 'netstat -a'.

PLEASE upgrade your client as NBU 6.5 has reached EOSL in Oct 2012.

As from 7.0, vnetd and bpcd run as standalone processes and PBX will also be installed and running.


Handy NetBackup Links
0 Kudos

Go to solution
Bendoumah_Abdel
Level 4
Partner

‎06-06-2013 03:16 AM

root@mob-archive[/usr/openv/netbackup/logs/bprd]#netstat -an | grep 13724
10.80.0.77.50386     10.100.11.21.13724       0      0 49640      0 SYN_SENT
10.80.0.77.48754     10.100.229.6.13724   49680      0 64860      0 ESTABLISHED
10.80.0.77.48758     10.100.229.6.13724   49680      0 49680      0 ESTABLISHED
10.80.0.77.36767     172.17.1.81.13724    49680      0 64860      0 ESTABLISHED
10.80.0.77.50408     10.100.230.32.13724  14720      0 49680      0 TIME_WAIT
10.80.0.77.50140     10.100.10.108.13724      0      0 49640      0 SYN_SENT
10.80.0.77.46427     10.100.13.250.13724  63510      0 64240    484 ESTABLISHED
10.80.0.77.46432     10.100.13.250.13724  64229      0 49640    156 ESTABLISHED
10.80.0.77.36800     172.17.1.81.13724    49680      0     0      0 ESTABLISHED
10.80.0.77.50338     10.100.230.32.13724  14720      0 49680      0 TIME_WAIT
      *.13724              *.*                0      0 49152      0 LISTEN
10.80.0.77.50458     10.100.230.32.13724  16768      0     0      0 ESTABLISHED
204.1.4.77.50192     204.1.4.127.13724        0      0 49640      0 SYN_SENT
10.80.0.77.50476     10.100.230.32.13724  14720      0 49680      0 ESTABLISHED
 
root@grcprdmobile1:/ # netstat -an | grep 13724
tcp4       0      0  *.13724                *.*                    LISTEN
 
the master is the first entry in bp.conf clinet file
 
reverse name lookup checked.
 
bprd folder also exist.
 

 

new2.txt
1 KB
0 Kudos

Go to solution
Bendoumah_Abdel
Level 4
Partner

‎06-06-2013 03:20 AM

i'm trying to upgrade the client , but when i try to untar the bianries i' m facing this error:

 

root@grcprdfixe2:/tmp # tar -xf NetBackup_7.5_CLIENTS.tar
tar: tape read error: unexpected EOF
 
and from the master server i can't push the install of the client.
0 Kudos

Go to solution
Bendoumah_Abdel
Level 4
Partner

‎06-06-2013 03:46 AM

also on the client :

 

root@grcprdfixe2:/home/oracle # /usr/openv/netbackup/bin/bpclntcmd -pn
expecting response from server mob-archive.ce22
GRCFX2_ge GRCFX2_ge 172.16.20.198 39738
 
on the master:
 
root@mob-archive[/sources/NBU_7.5_bis]#netstat -an | grep 39738
204.1.4.77.13724     172.16.20.198.39738  262088      0 49232      0 TIME_WAIT

 

0 Kudos

Go to solution
Michael_G_Ander
Level 6
Certified

‎06-06-2013 04:01 AM

Wha happens if you run

bptestbpcd -client GRCFX2_ge -debug

on the master and media server involved ?

 

The standard questions: Have you checked: 1) What has changed. 2) The manual 3) If there are any tech notes or VOX posts regarding the issue
0 Kudos

Go to solution
Bendoumah_Abdel
Level 4
Partner

‎06-06-2013 04:03 AM

on the media-server 

 

root@media-arch[/root]#bptestbpcd -client GRCFX2_ge -debug
12:02:11.543 [16031] <2> bptestbpcd: VERBOSE = 0
12:02:11.544 [16031] <2> ConnectionCache::connectAndCache: Acquiring new connection for host mob-archive, query type 223
12:02:11.555 [16031] <2> vnet_pbxConnect: pbxConnectEx Succeeded
12:02:11.557 [16031] <2> logconnections: BPDBM CONNECT FROM 10.80.0.71.62454 TO 10.80.0.77.1556 fd = 4
12:02:11.558 [16031] <8> vnet_check_vxss_client_magic_with_info: [vnet_vxss_helper.c:871] Ignoring VxSS authentication 2 0x2
12:02:11.585 [16031] <2> db_CLIENTsend: reset client protocol version from 0 to 8
12:02:11.656 [16031] <2> db_getCLIENT: db_CLIENTreceive: no entity was found 227
12:02:11.666 [16031] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_ERROR returned 146 0x92
12:02:11.690 [16031] <8> vnet_vnetd_service_socket: [vnet_vnetd.c:1996] VN_REQUEST_SERVICE_SOCKET 6 0x6
12:02:11.690 [16031] <8> vnet_vnetd_service_socket: [vnet_vnetd.c:2010] service bpcd
12:02:11.831 [16031] <2> logconnections: BPCD CONNECT FROM 204.1.4.71.62456 TO 172.16.20.198.13724 fd = 4
12:02:11.836 [16031] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_ERROR returned 146 0x92
12:02:11.866 [16031] <8> do_vnetd_service: [vnet_connect.c:1991] connect VNETD CONNECT FROM 204.1.4.71.62458 TO 172.16.20.198.13724 fd = 5
12:02:11.867 [16031] <8> vnet_vnetd_connect_forward_socket_begin: [vnet_vnetd.c:443] VN_REQUEST_CONNECT_FORWARD_SOCKET 10 0xa
12:02:12.040 [16031] <8> vnet_vnetd_connect_forward_socket_begin: [vnet_vnetd.c:460] ipc_string /tmp/vnet-39336370516532028761000000000---ag7a
1 1 1
204.1.4.71:62456 -> 172.16.20.198:13724
204.1.4.71:62458 -> 172.16.20.198:13724
12:02:12.156 [16031] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_ERROR returned 146 0x92
12:02:12.180 [16031] <8> do_vnetd_service: [vnet_connect.c:1991] connect VNETD CONNECT FROM 204.1.4.71.62460 TO 172.16.20.198.13724 fd = 6
12:02:12.181 [16031] <8> vnet_vnetd_connect_forward_socket_begin: [vnet_vnetd.c:443] VN_REQUEST_CONNECT_FORWARD_SOCKET 10 0xa
12:02:12.230 [16031] <8> vnet_vnetd_connect_forward_socket_begin: [vnet_vnetd.c:460] ipc_string /tmp/vnet-39338370516532228576000000000-_TagEa
204.1.4.71:62460 -> 172.16.20.198:13724
<2>bptestbpcd: EXIT status = 0
12:02:12.235 [16031] <2> bptestbpcd: EXIT status = 0
0 Kudos

Go to solution
Bendoumah_Abdel
Level 4
Partner

‎06-06-2013 04:05 AM

on the master:

 

 

new2.txt
1 KB
0 Kudos

Go to solution
Marianne
Level 6
Partner    VIP    Accredited Certified

‎06-06-2013 04:40 AM

Have you verified the checksum of each piece before and after you've joined them?

You need to use gtar to extract the tar file. See http://www.symantec.com/docs/TECH154080


Handy NetBackup Links
0 Kudos

Go to solution
Marianne
Level 6
Partner    VIP    Accredited Certified

‎06-06-2013 04:47 AM

Please - we need bprd log without 'grep' for 10.100.2.42.

We can see in dbclient log that the client is using a different IP address to connect to the master:

BPRD CONNECT FROM 10.100.2.46.35863 TO 10.80.0.77.13724

Please check client config with 'bpclntcmd -self'.


Handy NetBackup Links
0 Kudos