the Server returned Error Code 23

[Zahid_Haseeb]

Environment

Netbackup = 7.1

OS = 2003 R2

Client = Linux

Netbackup Client = 7.1

selinux=disabled

linux client able to resolve the netbackup server

/usr/openv/netbackup/bin/bpclntcmd -ip <client_ip_address>    = successful

Problem

I am facing the below error while restoring the backup. I also followed the following TN but nothing positive.

http://www.symantec.com/business/support/index?page=content&id=TECH38975

http://www.symantec.com/business/support/index?page=content&id=TECH52760

[Zahid_Haseeb]

Thanks Marianne. Me waiting :)

[Marianne]

I see that I have mentioned it in the post that I referred to above - 

... documented in NBU 7.5 EEB Guide:

The bprd process runs out of memory when it prepares restores with millions of files.

Link in NBU 7.5 Documentation: http://www.symantec.com/docs/DOC5138 :

NetBackup 7.5 Emergency Engineering Binary Guide 

[Zahid_Haseeb]

Upgraded the Netbackup Master/Media Server only but still same problem.

( Should upgrade client to 7.5 ? )

[Marianne]

Hopefully you have upgraded to 7.5.0.3 before image migration took place? 

See this note in Upgrade Portal: 

4. NetBackup 7.5 Maintenance Release 3 (7.5.0.3) should be applied immediately after the 7.5 installation has been completed.  NetBackup 7.5.0.3 download information can be found at the following link:

 http://www.symantec.com/docs/TECH189607

Have you verified that the image migration was completed before you attempted another restore?

5. NetBackup 7.5 migrates the NetBackup catalog image header information into the Netbackup relational database. This is a multistep process that may impact installation and operational performance until complete. Please review the following PDF for more details:

 NetBackup_75_Upgrade_Guide.pdf

[Zahid_Haseeb]

Ouch !!!! did not installed the patch...The link you provided has three files which are below :

NB_CLT_7.5.0.3-tar-split.1of3

NB_CLT_7.5.0.3-tar-split.2of3

NB_CLT_7.5.0.3-tar-split.3of3

Just want to make sure that these files are for windows Netbackup 7.5 version ?

[Marianne · Accepted solution]

Those are not the only links on that page. *CLT* patches are for Unix/Linux clients.

You probably want Windows patches?
Extract from http://www.symantec.com/docs/TECH189607

WINDOWS:  

Note:  Windows packages include fixes for Add-on products and Database Agent.

NB_7.5.0.3.winnt.x86.exe provides fixes for NetBackup 7.5 on 32-bit Windows server and clients.
www.symantec.com/docs/TECH189617

NB_7.5.0.3.winnt.x64.exe provides fixes for NetBackup (tm) 7.5 on x64 Windows server and clients.
www.symantec.com/docs/TECH189616

[Zahid_Haseeb]

upgraded to 7.5.0.3 tried to restore but did not successful...Now seeing what you have said :

5. NetBackup 7.5 migrates the NetBackup catalog image header information into the Netbackup relational database. This is a multistep process that may impact installation and operational performance until complete. Please review the following PDF for more details:

[Marianne]

If the problem persists, please log a Support call with Symatec. 

Refer them to eTrack 2411170 in NetBackup_75_EEB_Guide.pdf and tell them that you are still experiencing the same proble.

Please be prepared to supply LOTS of level 5 logs (although 1 should be sufficient).

[Zahid_Haseeb]

Yes Marianne the same thing I will do and thanks for your kind responses. I really appriciate your help :)