the requested operation was partially successful(1)

[Anandha_Kannan_]

Hi Friends,

My backup got partially successful please find the below logs. I have enabled Open file backup in MasterServer-Client prop but still am facing the issue.

Anyone please help me to fix this issue.

/9/2013 10:00:03 PM - started process bpbrm (5692)
1/9/2013 10:00:05 PM - Info bpbrm(pid=5692) starting bpbkar32 on client        
1/9/2013 10:00:07 PM - Info bpbkar32(pid=0) Backup started          
1/9/2013 10:00:07 PM - Info bptm(pid=8664) start           
1/9/2013 10:00:07 PM - Info bptm(pid=8664) using 262144 data buffer size       
1/9/2013 10:00:07 PM - Info bptm(pid=8664) setting receive network buffer to 1049600 bytes     
1/9/2013 10:00:07 PM - Info bptm(pid=8664) using 30 data buffers        
1/9/2013 10:00:08 PM - Info bptm(pid=8664) start backup          
1/9/2013 10:00:09 PM - connecting
1/9/2013 10:00:09 PM - Info bptm(pid=8664) backup child process is pid 5168.2800      
1/9/2013 10:00:09 PM - Info bptm(pid=5168) start           
1/9/2013 10:00:12 PM - connected; connect time: 00:00:03
1/9/2013 10:00:17 PM - begin writing
1/9/2013 10:03:10 PM - Warning bpbrm(pid=5692) from client cpsmssftp2: WRN - can't open file: C:\System Volume Information\Syscache.hve (WIN32 32: The process cannot access the file because it is being used by another process. )
1/9/2013 10:03:11 PM - Warning bpbrm(pid=5692) from client cpsmssftp2: WRN - can't open file: C:\System Volume Information\Syscache.hve.LOG1 (WIN32 32: The process cannot access the file because it is being used by another process. )
1/9/2013 10:03:11 PM - Warning bpbrm(pid=5692) from client cpsmssftp2: WRN - can't open file: C:\Users\Administrator\AppData\Local\Microsoft\Windows\UsrClass.dat.LOG1 (WIN32 32: The process cannot access the file because it is being used by another process. )
1/9/2013 10:03:11 PM - Warning bpbrm(pid=5692) from client cpsmssftp2: WRN - can't open file: C:\Users\Administrator\ntuser.dat.LOG1 (WIN32 32: The process cannot access the file because it is being used by another process. )
1/9/2013 10:03:11 PM - Warning bpbrm(pid=5692) from client cpsmssftp2: WRN - can't open file: C:\Users\cedgeftp\AppData\Local\Microsoft\Windows\UsrClass.dat.LOG1 (WIN32 32: The process cannot access the file because it is being used by another process. )
1/9/2013 10:03:11 PM - Warning bpbrm(pid=5692) from client cpsmssftp2: WRN - can't open file: C:\Users\cedgeftp\ntuser.dat.LOG1 (WIN32 32: The process cannot access the file because it is being used by another process. )
1/9/2013 10:03:18 PM - Warning bpbrm(pid=5692) from client cpsmssftp2: WRN - can't open file: C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0 (WIN32 32: The process cannot access the file because it is being used by another process. )
1/9/2013 10:03:18 PM - Warning bpbrm(pid=5692) from client cpsmssftp2: WRN - can't open file: C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0 (WIN32 32: The process cannot access the file because it is being used by another process. )
1/9/2013 10:03:18 PM - Warning bpbrm(pid=5692) from client cpsmssftp2: WRN - can't open file: C:\Windows\System32\config\COMPONENTS.LOG1 (WIN32 32: The process cannot access the file because it is being used by another process. )
1/9/2013 10:03:18 PM - Warning bpbrm(pid=5692) from client cpsmssftp2: WRN - can't open file: C:\Windows\System32\config\SAM.LOG1 (WIN32 32: The process cannot access the file because it is being used by another process. )
1/9/2013 10:03:18 PM - Info bpbrm(pid=5692) from client cpsmssftp2: TRV - last message being suppressed after 10 occurrences
1/9/2013 10:03:21 PM - Info bptm(pid=8664) waited for full buffer 376 times, delayed 12330 times   
1/9/2013 10:03:24 PM - Info bptm(pid=8664) EXITING with status 0 <----------       
1/9/2013 10:03:24 PM - Info bpbrm(pid=5692) validating image for client cpsmssftp2       
1/9/2013 10:03:26 PM - Error bpbrm(pid=5692) cannot send mail to paresh.surendrarane@sifycorp.com,dinesh.gangadhar@sifycorp.com,bala.nagarajan@sifycorp.com       
1/9/2013 10:03:36 PM - end writing; write time: 00:03:19
the requested operation was partially successful(1)

The job was successfully completed, but some files may have been
busy or unaccessible. See the problems report or the client's logs for more details.

[RamNagalla]

1) are you takting the bakcup of ALL local Drives?

2) what is your master and client version and OS?

1/9/2013 10:03:26 PM - Error bpbrm(pid=5692) cannot send mail toparesh.surendrarane@sifycorp.com,dinesh.gangadhar@sifycorp.com,bala.nagarajan@sifycorp.com

it looks like above error is the cause of status code 1

just remove this email notificcation for test and see what is the status code its giving to confirm this.

[Anandha_Kannan_]

Only for C drive we taking backup. Master and Client OS: Windows 2008 R2 64 bit enterprise server Version. I am not sure because of the above error we get backup partially successfull. Could see some file are in read in below log and in Client server for C drive VSS is in disabled mode. Should i have to enable to overcome the failure? WRN - can't open file: C:\System Volume Information\Syscache.hve (WIN32 32: The process cannot access the file because it is being used by another process. ) 1/9/2013 10:03:11 PM - Warning bpbrm(pid=5692) from client cpsmssftp2: WRN - can't open file: C:\System Volume Information\Syscache.hve.LOG1 (WIN32 32: The process cannot access the file because it is being used by another process. )

[Will_Restore]

Ensure the policy type for the backup is set to MS-Windows and not Standard.

Article URL http://www.symantec.com/docs/TECH168094

[Will_Restore]

 It is recommended to always use VSS for Windows Open File Backups on Windows 2003/2008 clients.

Check the Windows Open File Backup setting on the master server to ensure VSS is being used
Host Properties > Master Servers > (master) > Client Attributes > Windows Open File Backups tab
Ensure the client name is added to this list, then highlight client in the list, and select 'Use Microsoft Volume Shadow Service (VSS)'

Article URL http://www.symantec.com/docs/TECH147574

[RamNagalla · Accepted solution]

I am not sure because of the above error we get backup partially successfull.

so could you make sure about it , by removing those mail ids for test backup?

Partiall successfull indicats ,it could not compleate all requested jobs, and sending mail also one of those... 

other then below errors, rest all are warnings..

1/9/2013 10:03:26 PM - Error bpbrm(pid=5692) cannot send mail

if you confirm that sending mail is not the issue..

1) only C drive backups will not help you to recover the system successfully you need to have the System sate  and shadow copy compnents backups also.

Open files are handled by VSS, and those will get backup as System sate or shadow copy compnents backups.

 so you need to include system state also in the backup selection and try backup. and see how it goes.

[Anandha_Kannan_]

Hi Nagalla, After clearing the email id the job got successfull. Great U !!... But the size consumed is lesser the previous partially completed backup...

[RamNagalla]

hi,

as long as your Netbackup reports status code 0, you are good to go..

you can try with the test restore  if you want.. 

and also you need to consider about the backup of you system state, just C drive will scipt lot of system file , which will cover under the system state backups.

only C Drive backup only helps you get your data, but not with the compleated system state recovery.