unable to backup system state or shadow volume component

[Fr_d_ric_RIGAL]

Hi all,

I've the same problem than several guys already mentionned here.

I'm unable to backup a PDC system state or shadow copy component (status 69 then 13)

Master 7.1.0.1 (W2K8 French)

Media Server 7.1.0.1 (W2K8 French)

Client (Domain Controler) 7.1.0.1 (W2K3 R2 French)

vssadmin list providers : Microsoft

vssadmin list writers : stables, no error

Master properties have been modified to add Client and set VSS snapshot open files.

I've tried with only Sytem State directive : idem

I've tried with only Shadow Copy Components directive: idem

I've tried with only ALL_LOCAL_DRIVES directive : idem

I've even tried with Enterprise Client settings in the policy (perform snapshot with option VSS and  Auto) : in this case NBU doesn't validate the policy with : unable to use snapshot VSS method or auto method).

I've tried to activate VSS on the client for C:\ and D:\ disk (VSS was at first deactivated): idem

C:\ has 10 Gb free

D:\ has 23 Gb free

The 2 services ( Microsoft Software Shadow Copy and Volue Shadow Copy are set on Manual)

If someone has a miracle idea, I will be pleased to take it :)

Regards

[Douglas_Snyder · Accepted solution]

Hi,

Hope this article helps.

http://www.symantec.com/business/support/index?page=content&id=TECH137639&actp=search&viewlocale=en_...

A good page to bookmark is the status code lookup.

http://www.symantec.com/business/support/index?page=content&id=TECH58686&key=15143

Also - check for any VSS updates for your systems.

http://support.microsoft.com/

Search for "VSS updates".  They are not distributed via Windows update.

[Fr_d_ric_RIGAL]

Thank you very much.

Your answer has helped me to resolve the Shadow Copy Component backup issue.

However I don't understand why I can't set Perform Snapshot Backup (VSS) attribute : NetBackup doesn't want to validate the policy if I set this parameter although I get the Enterprise Client Licence.

Best regards